MAPFRE Insurance "no one" Reviews | Glassdoor

MAPFRE Insurance Employee Reviews about "no one"

Updated Aug 8, 2019

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3.1
54%
Recommend to a Friend
76%
Approve of CEO
MAPFRE Insurance CEO Alfredo Castelo (no image)
Alfredo Castelo
47 Ratings
Pros
  • "Great experience and great benefits(in 19 reviews)

  • "Free coffee and as much structure and repetition as anyone could ever ask for(in 13 reviews)

Cons
  • "MAPFRE Gilbert is a great place to work(in 23 reviews)

  • "No one knows if there will be more rounds(in 8 reviews)

More Pros and Cons

Reviews about "no one"

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  1. Helpful (4)

    "I wouldn't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAPFRE Insurance full-time

    Pros

    Free coffee, good parking, PTO

    Cons

    Management doesn't have a clear vision of where they are going. There have been several rounds of layoffs this year. No one knows if there will be more rounds. There is a constant fear another company will buy them out.

    Advice to Management

    Stop letting talented employees walk out the door. A 2% annual raise without a bonus will not keep the career driven employees there.

    MAPFRE Insurance2019-08-08
  2. Helpful (11)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MAPFRE Insurance full-time

    Pros

    20 PTO days, and a lot of really great co-workers

    Cons

    There are a lot of great people here, unfortunately they aren’t the ones making the decisions and, when they do speak up no one listens or makes changes to keep their employees happy. People have actually been told if you don’t feel happy, that’s something you have to figure out on your own (that came direct from the executive leader of human resources), the underlying message there is “if you don’t like it, leave....” The best people get overloaded with unrealistic workloads. There a lot of people doing the responsibilities of two jobs, or more, and still expected to meet aggressive goals that would require two or three people to get it done effectively and successfully. People get hired into a specific role and then get moved around to other roles that are unrelated, they like to plug and play with their employees here. There’s a good deal of middle management could do a whole lot of delegating but not much work of their own. The company is really driving toward digital transformation, it’s the buzzword everywhere of course. But if they don’t get their employee base happy, there’s not going to be any type of positive organizational or digital forward movement here. Quite honestly I can’t wait to go somewhere else where employees feel appreciated, in their listen to because of their experience and what they bring to the table, not pushed around into hasty decisions because executives are trying to make sure they get their bonuses.

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    Advice to Management

    Spend less money on refurbishing office space, and expensive transportation for executives, and invest in more people to get the work done, the right way, for your customers and agents. Shiny new conference rooms aren’t effecting change, and in this world of digital transformation with remote workers being the most productive, invest in that type of technology instead of new glass and large murals.

    MAPFRE Insurance2018-12-06
  3. Helpful (15)

    "Run very far from this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAPFRE Insurance full-time for more than a year

    Pros

    20 days PTO, health insurance, free AAA membership

    Cons

    Where do I start? Well working at this job is an absolute soul suck. Be prepared to be verbally abused on the daily and pick up slack from the favorites in the company. Mapfre will switch policies on a dime and expect you to execute them flawlessly. Majority of the time you may even learn about changes from the Customers before internally which not only looks bad on the call but for the company as a whole. Your time... on and off the phones is tracked to the second, if you have a day where you spend a little more time in the restroom be prepared to be approached about it. The company claims to promote within but I’ve seen many instances that does not go along with that narrative. If you do want to try for another position the description of the job function is vague and makes it almost impossible for you to prep for the interview. The quarterly meetings are an absolute bore and let’s be honest no one cares about the profits because frankly you could care less about us! We’re prompted to ask questions at these mandatory meetings while most of the information is irrelevant to our job function. It’s an absolute waste of time and is a further insult to employees. We don’t care how good the company is doing unless you guys are going to recognize that and reward us somehow, and no, I don’t mean a gold star or a shoutout on the company page, or a wheel spin to win an extended lunch . An actual reward. The external agents you work with will be rude and unwilling to do the bare minimum. They fail to keep up with the constant changes and agents who waste time on phones aren’t held accountable so in turn stats suffer. Even after the entire office knows they are an issue. Management varies but for the most part is very very cliquey. I’ve walked behind managers in the past making gossip about other employees. If you aren’t in their circle don’t expect to move up, no matter how much work and dedication you put in. The managers talk a lot of talk but won’t come out of their office to help or actually see what’s going on in the office. They barely even know the people that work for them. There are managers that don’t even know how to do the jobs of their underlings, which results in mistakes that later have to be addressed by those below them. To be honest it isn’t their fault they were put in a position they haven’t had proper time to be trained on. Upper management is solely reactionary and they do not plan ahead. They will promote people to a new department and before making the change will make no effort to replace them, which dumps a unrealistic workload on those who stay behind. People will tell you you’re doing well but instead of promoting you they will want to keep you where you are cause you’re doing the job nobody wants to do— be the customer facing defense for all their short sighted business decisions. Misinformation is rampant and other departments will try to advise people on the policies of others that inevitably end up with screw ups. Other departments also seem to have little to no accountability, so when you need to assist someone and call another department 9 times out of 10 you’ll end up holding for minutes on end because someone has walked away from their phone. Not only is it frustrating that your own team doesn’t have your back, but the customer is also effected.

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    Advice to Management

    Start over. Your ideas of management are extremely archaic and only aim to serve one purpose, profitability. You guys do not care at all about your employees or customers and it shows by the turnover rate. Trust the people you hire, but at the same time make accountability the same for everyone. Policy changes need to be addressed the moment they happen and clearly, with enough time for people to ask questions and... understand them. Create a company culture but not one that is based on the same rewards system a high school would have to the point that it’s almost condescending. Get rid of the quarterly meetings or join them with something more relevant and interesting to your employees. And stop changing things so much that nobody can keep up. I understand the changes are there for a reason but the hurriedness of how they are put out creates more problems than it actually solves.

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    MAPFRE Insurance2018-08-30
  4. Helpful (12)

    "The grass really IS greener on the other side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - PD Claims Adjuster II in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAPFRE Insurance full-time for more than 5 years

    Pros

    Location. I can't think of four more words to make the five word minimum. But I guess I just did

    Cons

    Very very clicky atmosphere. People complain all day. So negative. You must punch a clock in and out. You must not even be one minute late or you will get spoken to. Treated like a child. Absolutely no Freedom unless you count your 15 minute break and 45 minute lunch. Some people can stand around chit-chatting all day long others will get spoken to and written up for the same thing. Favoritism is definitely an... issue around here. HR is a complete joke. They are the meanest nastiest Department in the whole company. I had to speak with them once about an issue and they basically told me it was my problem to deal with. No one really knows what is human or what is resource about them. This really is just a negative nasty company to work for

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    Advice to Management

    My advice to management is the same as non-management. You may not realize how miserable it is there but I did and I got another job and I can say I should have left Mapfre years ago. I now have a job doing the same thing making $12,000 a year more and I don't have to punch a clock and I can work from home 3 days plus a week. The grass really is greener sometimes.

    MAPFRE Insurance2018-06-03
  5. Helpful (11)

    "Old Management Style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Facilities in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MAPFRE Insurance full-time for more than 8 years

    Pros

    Great benefits, time off, free coffee,

    Cons

    Compensation; Facilities Senior Management/Managers stuck in the 80s management style; there is no accountability for poor performance or lack thereof; micromanaged to death; no team atmosphere; Great Place To Work meeting was missed; Facilities rescheduled and no one went because they didn't tell anyone, no communication, etc. Facilities Management just laughed thought it was a big joke

    Advice to Management

    Identify underperforming Senior Management in Facilities/Managers and flush them out; they are holding everyone back and are so out of touch with reality;

    MAPFRE Insurance2017-11-06
  6. Helpful (18)

    "Don't believe the HR reviews of this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Information Systems in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAPFRE Insurance for more than 3 years

    Pros

    Clean building, coffee, plenty of parking, large cafateria

    Cons

    If you look at the older reviews and the newer you will notice that all the new reviews almost came in at the same time. There is a reason for this and its the companies way of trying to clean up glassdoor and not look bad. Don't believe it, they are horrible to work for, no one listens to you and they promote people for time there and not for expertise. Their systems are poorly setup and they do not have the... expertise to change. They are the most insecure company I have ever had the displeasure of working for and believe it was a waste of time working for a company like them that do not care about their employees. If they had a negative star, they would receive it for every catagory

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    Advice to Management

    Quit, do everyone a favor. You should not be in your positions

    MAPFRE Insurance2016-04-15
  7. Helpful (21)

    "Hierarchical and Bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Webster, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MAPFRE Insurance full-time for more than 5 years

    Pros

    Free parking, free coffee,tea and milk, nice people, employee garden, clean bathrooms, small town and handy to the highway for easy commuting.

    Cons

    MAPFRE Insurance continues to be headed up by a cold, unapproachable CEO from Spain who lacks passion, vision, or the ability to inspire. He choses not to know his employees and refuses to directly communicate to them in person. Town Hall meeting? Never. He works surrounded by highly compensated senior leaders, many also from Spain, who isolate themselves on the fourth floor of a new luxury executive suite across... town, while hundreds of worker bees sit in tiny cubes in large, loud open rooms basically chained to their chairs trying to respond to non stop customer calls, a massive claim backlog on multiple antiquated, frequently broken, unreliable IT systems. Talk about stress! HR is also removed from daily business and are order takers/givers basically clueless about the industry or the company's direction. They are task focused and not encouraged to think. They gossip and lack confidentiality, a key mandate of a HR professional. It's a micromanaged environment lacking fresh, energetic and innovative leaders who know how to effectively partner with business leaders and relate to employees. Their 2016 approach to work life balance is to not allow teleworking, clock watch, and treat employees like children unable to be trusted to get the work done on time and as requested. MAPFRE seems like the old manufacturing factories of the 30s and 40s. One set of "rules" for employees and another for leadership. Pay is another example - low. No performance bonuses unless you are management. How can a manager reward top performers? With a 2% raise? Five years until you "earn" another PTO day. Childish "atta boy" pins for the recognition program. Really? There's a large, elitist communications department, again locked away from the business who are clever spin doctors. Follow their responses to these reviews. Bottom line? MAPFRE is the story of the Emperor With No Clothes. No one is brave enough to speak the truth. Fear rules. NOT A GREAT PLACE TO WORK.

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    Advice to Management

    Hire bright, talented, experienced, and personable American leaders who understand American culture and business. Communicate, communicate, communicate. Get out of your offices, talk to your employees and listen. They know how to fix your company issues. CARE MORE ABOUT YOUR PEOPLE THAN PROFITS AND BOTH WILL IMPROVE.

    MAPFRE Insurance2016-01-19
  8. Helpful (9)

    "Dissapointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Underwriting in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAPFRE Insurance full-time for more than a year

    Pros

    hours are good. Not a lot else other than free food often.

    Cons

    People are aweful, it seems like they just hire anyone, many have just walked out of their jobs. The training is HORRIBLE, no live training environment and real horrible trainers with lack of assistance after 'training" No annual raises FOR the VERY littlest factor on your personal review. Lack of help for new hires, judgement throughout on all employees makes it difficult to advance or to interconnect in a fun... working environment. No communication when new policies come about or change, no one ever has the same answer.

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    Advice to Management

    TRAIN BETTER. DON'T DISCRIMINATE, LISTEN TO UR EMPLOYEES, HAVE MORE CONCRETE POLICiES

    MAPFRE Insurance2014-11-18
Found 8 reviews