MAXIMUS Reviews | Glassdoor

MAXIMUS Reviews

Updated April 25, 2017
200 reviews

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2.9
Star Star Star Star Star
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MAXIMUS President, CEO, and Director Rich Montoni
Rich Montoni
51 Ratings

200 Employee Reviews

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Pros
  • Good pay and good room for advancement (in 42 reviews)

  • Great co-workers who support each other in every way (in 15 reviews)

Cons
  • You hardly see upper management as they are not located in NYS (in 39 reviews)

  • No work/life balance and very difficult to progress up the ladder (in 17 reviews)

More Pros and Cons

  1. "It's a good start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at MAXIMUS full-time (Less than a year)

    Pros

    -Brand new call center in the Rochester area.
    -Starts off at a decent hourly rate whether you come in as a temp or direct hire.
    -If you are a direct hire or become permanent they offer benefits and PTO and paid holiday's.
    -4 weeks of paid training
    -It's a good start to learn about the health insurance industry

    Cons

    -feels like you are chained to your desk for 8 straight hours
    -they watch you and monitor your time like a hawk
    -lots of miscommunication between managers, supervisors and call reps, it honestly gets annoying
    -seems like they hire almost anyone who can work a computer

    Advice to Management

    make sure your managers and supervisors are always on the same page about information and policies.


  2. "Associate Analyst, Business Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Analyst, Business Development in Falls Church, VA
    Former Employee - Associate Analyst, Business Development in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAXIMUS full-time (More than 3 years)

    Pros

    The people who work there are great.

    Cons

    Not the greatest level of communication between upper and mid management.

    Advice to Management

    Strengthen the lines of communication amongst all staff and make employees feel like what they're doing is important and meaningful.


  3. Helpful (1)

    "Manager, Production Control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Production Control in Denver, CO
    Former Employee - Manager Production Control in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MAXIMUS (More than 8 years)

    Pros

    The type of work provides state residents with assistance and benefits to state programs.

    Cons

    Poor communication and short-range implementations.

    Advice to Management

    COMMUNICATE with customers and employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great to gain experience to move on elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MAXIMUS full-time (More than 8 years)

    Pros

    Benefits to working with Maximus was the paid holidays off, the location in downtown Chicago, and the experience working towards helping families. It's was a great platform to expand my skills. The experience and knowledge I did gain led me to a better opportunity elsewhere.

    Cons

    The majority of the management team was anything but professional. This specific project was like high school. There was a lot of gossip regarding which co-workers were sleeping together, who wore what, and why things are done the way they were.

    Advice to Management

    Seriously consider treating your employees with respect. Just because they don't qualify to get paid minimum wage doesn't mean they don't have anything to offer.


  6. Helpful (2)

    "Tech 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at MAXIMUS (More than 5 years)

    Pros

    They gave some flexible schedules

    Cons

    In the past they had some horrible supervisors. One of them got fired an other one finally retired and the one who is still there continues to harrasss employees to mask her incompetence.

    Advice to Management

    More professionalism in the work place. Get rid of the bad apples,


  7. "MAXIMUS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lakewood, CA
    Current Employee - Anonymous Employee in Lakewood, CA

    I have been working at MAXIMUS full-time (More than 5 years)

    Pros

    Great co-workers who support each other in every way. Get to help people all the time

    Cons

    Pay is not great, and a ton of repetitive reports are required.


  8. "Consumer Support Specialist III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Support Specialist III in Albany, NY
    Current Employee - Consumer Support Specialist III in Albany, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at MAXIMUS full-time (Less than a year)

    Pros

    Learning opportunity and worked with really great people. Also satisfying because you are helping people.

    Cons

    Management changed a lot while I worked there and people could be switched to different buildings without much notice.

    Advice to Management

    Have some consistency.


  9. "Maximus review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAXIMUS full-time (Less than a year)

    Pros

    Feee cofee working from home

    Cons

    Unprofessional environment to work. management has favoritsm


  10. "Wonderful Experience!!"

    Star Star Star Star Star
    Former Contractor - Data Processing Specialist in Folsom, CA
    Former Contractor - Data Processing Specialist in Folsom, CA
    Recommends
    Positive Outlook

    I worked at MAXIMUS as a contractor (Less than a year)

    Pros

    Work independently
    Over 500 Staff members made the work place very fun. You get to meet so many people. Felt as if I was back in high school.

    Cons

    Very routine
    Training / Orientation was ineffective. Very dry presentation; alot of sitting


  11. "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Austin, TX
    Current Employee - Business Analyst in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAXIMUS full-time (More than a year)

    Pros

    Great team of dedicated people. Understanding management at the professional level - can get time off when it's needed.

    Cons

    Limited opportunities for growth. Pay is on the low end.

    Advice to Management

    Invest in your employee. Consider adding performance based salary increases.


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