MAXIMUS Reviews | Glassdoor

MAXIMUS Reviews

Updated December 14, 2017
1,014 reviews

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1,014 Employee Reviews

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Pros
  • Good Pay, and a good place to work (in 42 reviews)

  • Work Environment is always improving (in 34 reviews)

Cons
More Pros and Cons

  1. "I Like my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR
    Current Employee - CCR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MAXIMUS full-time (More than a year)

    Pros

    Steady pay twice per month at a decent rate hourly. Guaranteed 40 hours per week if you're full time and you earn pto each pay period.

    Cons

    You're shift may change each quarter as shift bids occur and when you're able to call depends on you're individual metrics such as you're quality and attendance. You should always be ready for change if you're not then it's not the job for you.

    Advice to Management

    Nothing we have a great call center manager who seems to care about his employees.


  2. "Senior Sofware Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MAXIMUS full-time

    Pros

    Most people including management are very nice

    Cons

    Promotion take a long time

    Advice to Management

    More openly discuss the issues

  3. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MAXIMUS full-time (More than a year)

    Pros

    Good work life balance.. Good people to work with

    Cons

    Health Benefits are not good


  4. "Verifications Documents Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verification Documents Administrative in Albany, NY
    Current Employee - Verification Documents Administrative in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAXIMUS full-time (Less than a year)

    Pros

    Very Accommodating to any issue one might have. Reasonable start pay. Ability to grow within the company.

    Cons

    Sometimes boring and complicated but not emotionally disruptive.

    Advice to Management

    None.


  5. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Baltimore, MD
    Current Employee - Call Center Customer Service Representative in Baltimore, MD
    Recommends
    Neutral Outlook

    I have been working at MAXIMUS full-time (More than 10 years)

    Pros

    They are friendly people,a very laid back but by the book company. Very helpful and a fun loving environment

    Cons

    Nothing bad about this company

    Advice to Management

    There is always an opportunity to grow


  6. Helpful (3)

    "Decent job if you can handle being micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Verification Documents Administrator in Albany, NY
    Former Employee - Verification Documents Administrator in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAXIMUS full-time (Less than a year)

    Pros

    The office was generally very quiet and we were allowed to listen to music via headphones. Decent pay, especially for those with little to no office experience.

    Cons

    Contradictory work instructions. Several supervisors very intent on micromanaging.

    Advice to Management

    Train your supervisors better. Resolve discrepancies in existing work instruction and develop instruction for ALL possible scenarios.


  7. "Nice company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Architect in Falls Church, VA
    Current Employee - Enterprise Architect in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAXIMUS full-time (More than 3 years)

    Pros

    Salary, Peace of life, Management support

    Cons

    Benefits are not that great, but not bad

  8. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at MAXIMUS full-time (More than a year)

    Pros

    Reasonable pay rate, quarterly bonuses

    Cons

    Everything else. The place is a mess.


  9. Helpful (1)

    "Customer Care Representative Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MAXIMUS full-time

    Pros

    -Stability, more so than other jobs in the area.
    -Monday through Friday Workweek
    -Nice coworkers.
    -Paid time off.

    Cons

    -Does not encourage professional development
    -Keeping contract comes first before keeping people, even when it comes to health hazards.
    -Normal bureaucracy.

    Advice to Management

    Honesty about why certain things can not be done and it being a bad reason is better than wearing the mask of, "we care about the employees." or, "we are fighting for you." Does not do well for morale.


  10. Helpful (2)

    "“Horrible”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Specialist in Memphis, TN
    Current Employee - Employment Specialist in Memphis, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at MAXIMUS full-time (More than 3 years)

    Pros

    I worked with Maximus welfare to work program in Tennessee and I enjoyed helping clients gain employment or degrees while in the program. If can be fulfilling work when you are helping clients become self sufficient.

    Cons

    The management is terrible and incompetent. Employees are not held accountable for their work when it is not done correctly. The good employees are overworked and underpaid....no appreciation for hard work. If you do not like change this is not the place to work because procedures change at the drop of a hat.

    Advice to Management

    Learn the work so that your employees trust you when you are given instructions on how to complete their tasks.


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