MAXIMUS Reviews | Glassdoor

MAXIMUS Reviews

Updated April 29, 2017
827 reviews

Filter

Filter

Full-time Part-time

827 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good pay and good room for advancement (in 42 reviews)

  • Great co-workers who support each other in every way (in 15 reviews)

Cons
  • You hardly see upper management as they are not located in NYS (in 39 reviews)

  • No work/life balance and very difficult to progress up the ladder (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "Any TIER II/III people should run the other direction from this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Engineer in Salt Lake City, UT
    Former Employee - Senior Network Engineer in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAXIMUS full-time (More than a year)

    Pros

    Really none. The company is terrible.

    Cons

    This is by far the worse company I have ever worked for. Maximus assumed the SMB Govt contract by purchasing a small company while they were taking over the contract. Maximus boasts to have 18k employees, but fail to mention that they have a large amount of turnover and employ mostly TIER I and low level help desk agents and techs. They don't have a large amount of TIER III Engineers.
    The treat employees on contract horribly. They have contracted out the HR department, which has no phone number to call to. Only an email with a 2 day reply timeframe.
    Health insurance is a joke, and they force employees to provide birth certificates of all family members, after SSNs have been provided as well.
    Pay is in the mid range, when outside of the DC beltway.
    Onboarding was terrible. It took their outsourced IT department 2 weeks to get logins to the multiple sites, to complete required docs for the hiring process, which is due 4 weeks once hired. This is after the start date, not before.

    Be warned...Maximus is a company to steer clear of.

    Advice to Management

    Come into 2017, start treating your employees correctly. Your business model of high turnover techs won't work for TIER III people. STOP outsourcing every damn position. The outsourced HR company is horrific.


  2. "What a job..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Folsom, CA
    Former Employee - Customer Service Representative in Folsom, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MAXIMUS full-time (Less than a year)

    Pros

    Great supervisor (I got lucky with this one). A few of the team leads were great help, and always stayed positive despite the high call volumes to the command center. It's a lot of material to take in and time is everything there, so it's a great way to build your multitasking, keystroke, and professionalism on the phone... Especially when you're dealing with irate callers.

    Cons

    Where do I start. Micromanagement. Can't go on Not Ready. Can't use personal time on Mondays and Tuesdays. A few of the team leads were rude. Caught one on the phone once, but she told me not to tell the supervisor. I didn't pay any mind since I was still new to the floor. She was probably the worst one. Moody, sneaky and one time I called the command center, she answered me with "You're still working here?". Pretty unprofessional for any professional setting. All in all, this job was mentally draining. $11/hr. Add a few dollars to that and I still wouldn't go back.

    Advice to Management

    Less gossiping. There wasn't a day that went by that I didn't see or hear the leads/supervisors quietly and unnecessarily talking and laughing about something.


  3. "Tech II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAXIMUS full-time (Less than a year)

    Pros

    This job required reading DHHS social service applications (TANF, Medicaid, etc.) Good job fo someone who likes to work alone and filling quotas. Salary is good for the type of work being performed. No higher education required.

    Cons

    Monotonous, repetitious, constant sitting. Your every move is monitored, from the amount of work you process to how long you take to use the bathroom. Limited promotion opportunity. Many of the applications are in Spanish. For non-Spanish speaking employees, this made it hard to fill the required daily quota. Regardless, this job was very boring and not worth the $12.00 to sit and perform mindless work.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Run Far Away and Fast!!"

    Star Star Star Star Star
    Former Employee - Appeals Coordinator in Jenkins Township, PA
    Former Employee - Appeals Coordinator in Jenkins Township, PA
    Doesn't Recommend
    Negative Outlook

    I worked at MAXIMUS full-time (More than a year)

    Pros

    No work to take home.

    Cons

    Grossly underpaid for what you do and put up with. You will be monitored down to the second, and I mean second!!!You must account for every second of your day on a time tracker, breaks, lunches, and in and out times. Expect to be chained to your desk for 8 hours. No paper, pens, cell phones, or anything at your desk but management can chat on cell phones and text away all day. Rules don't apply to all. No personal call can be made or received. Everything is recorded. Work is the same every day. You will never get a straight answer from anyone and they make up the rules as they go along. Every month you are scored on your performance. Get <98% and you are counseled and may be shown the door. Culture is demeaning, degrading, and punitive. If you have a pulse, you can easily get a job there. Freak show, people all tatted up, pierced and hair colors like the rainbow. Others look like they slept out back the night before. Worst HR department I've ever seen and most unprofessional place I have ever worked. No opportunity for anything. Makes Alcatraz look like a resort.

    Advice to Management

    See above.


  6. "Not the greatest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Service Representative in Fort Edward, NY
    Former Employee - Enrollment Service Representative in Fort Edward, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAXIMUS full-time (Less than a year)

    Pros

    There are not a lot of pros to working for this company. Most of the people are great.. supervisors are easily accessible

    Cons

    Pay is poor. Benefits are not great. There is little or no flexibility. There is not much opportunity for advancement


  7. "Nice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician II in New York, NY
    Current Employee - Technician II in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAXIMUS full-time (More than 5 years)

    Pros

    They invest in you, if you have the right attitude

    Cons

    None so far. Keep it up!

    Advice to Management

    Keep up the good work


  8. "Great to gain experience to move on elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MAXIMUS full-time (More than 8 years)

    Pros

    Benefits to working with Maximus was the paid holidays off, the location in downtown Chicago, and the experience working towards helping families. It's was a great platform to expand my skills. The experience and knowledge I did gain led me to a better opportunity elsewhere.

    Cons

    The majority of the management team was anything but professional. This specific project was like high school. There was a lot of gossip regarding which co-workers were sleeping together, who wore what, and why things are done the way they were.

    Advice to Management

    Seriously consider treating your employees with respect. Just because they don't qualify to get paid minimum wage doesn't mean they don't have anything to offer.


  9. "A Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Clerk in Pittston, PA
    Former Employee - Data Entry Clerk in Pittston, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MAXIMUS full-time (Less than a year)

    Pros

    It is a great company and teaches you many things.

    Cons

    It was too far for me to get to without a car/license.


  10. Helpful (2)

    "Tech 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at MAXIMUS (More than 5 years)

    Pros

    They gave some flexible schedules

    Cons

    In the past they had some horrible supervisors. One of them got fired an other one finally retired and the one who is still there continues to harrasss employees to mask her incompetence.

    Advice to Management

    More professionalism in the work place. Get rid of the bad apples,


  11. Helpful (1)

    "Former Prisoner of MAXIMUS security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Charleston, SC
    Former Employee - Anonymous Employee in North Charleston, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MAXIMUS full-time (More than 3 years)

    Pros

    Interacting with clients on a daily basis was always fun and entertaining. Making friends with employees. A paycheck. Great benefits initially.

    Cons

    The managers, supervisors, and staff with lack of tact, empathy, and education. The only way to move up in this company is to kiss the behinds of those a step above you and become their friends. All of the bottom feeders have to do all of the work while they possess more education and experience, while those at the top continue to throw each other under the bus to get ahead. If you're out of PTO because there is no such thing as vacation time, you might as well die because HR will call you to make you come in on your death bed. Oh, but managers can bring their kids, dogs, and estranged lovers to work for whatever reason. They come in when they want, work from home when they want, and leave when they want. I guess they have unlimited PTO whereas everyone else only receives 1 day per month. And don't let them fool you to come in as a temp employee, you'll almost never go permanent or they'll let a few "friends" become permanent employees. And all "upper" management will tell you is that it's not a big deal if you're permanent or not. Really? Does expensive benefits, 401k, real things that people actually work for ring a bell? Temp employees receive no benefit or holiday pay, their only saving grace is not having to worry about losing PTO like the permanent and stressed out employees. Please, if you are considering working for this company (SC office) run like ..... Do not pass go, do not collect the $150 they try to throw at you for an annual bonus. And don't even try to contact HR or anyone in that department for a confidential complaint, because it goes right back to management. What's confidential? You're better off sending a company wide email.

    Advice to Management

    This is not your company, you work here too. Stop being so petty and messy because your seat is higher than others. At the end of the day, what goes around comes around.


Showing 827 of 909 reviews
Reset Filters