MAXIMUS Reviews | Glassdoor

MAXIMUS Reviews

Updated July 21, 2017
903 reviews

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Pros
Cons
  • No work/life balance and very difficult to progress up the ladder (in 19 reviews)

  • You hardly see upper management as they are not located in NYS (in 41 reviews)

More Pros and Cons

  1. Helpful (2)

    "A Job To Recommend To People You Hate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS III in Rochester, NY
    Current Employee - CSS III in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MAXIMUS full-time (Less than a year)

    Pros

    -Easy to get hired.

    -The job itself isn't hard.

    -(Some) of your immediate management is alright, depending on who you get assigned to.

    Cons

    -Because it is so easy to get hired, you work with a lot of ghetto trash, including management. Stuff gets stolen, cars get trashed, fights break out. Maybe I should put this is pros, but because they don't test and since half the inner city works there, uppers and downers are easy to come by if you want them.

    -Parking is non-existent. If you work anything but the 8-4:30 shift, expect to park about a quarter mile away from the building. The parkinglot isn't lit up at night in some areas either, so bring a flashlight.

    -(Some) of your immediate management actively practice cronyism, helping some people and sabotaging others, uneven rule enforcement, promotions spoon fed to inept workers who brown nose.

    -Draconian attendance policy that is set up to get you fired.

    -The company itself is both inept and malevolent towards its employees, and how it is keeping its contracts is a mystery.

    -In Rochester, all the promotions went out at the start, don't expect any of the promised "upward mobility" or overtime they sell you.

    -Getting time off is basically impossible, they expect you to ONLY take time off IF you have PTO, but they only give you seven days a YEAR, INCLUDING sick time. Oh, and it's accumulated, so you get about half a day each month. Good luck taking any time off. 0/5 for work life. They say during training, "We get it, life happens." Hahahaha. No they don't. No they don't.

    -The psychical environment is soul crushing. Gray walls, no windows, always about 10 degrees too warm and humid. You'd think it was a kitchen.

    -Doubling back to how easy it is to get hired, since they mass hire anyone, expect to spend most of your day hearing about how the last agent messed everything up. Because they did.

    Advice to Management

    If all your divisions are as badly run as NYSOH, liquidate the company. Your time is limited, and that contract will be lost next renewal.


  2. "Accountant"

    StarStarStarStarStar
    Former Employee - Accounting Clerk in Chattanooga, TN
    Former Employee - Accounting Clerk in Chattanooga, TN

    Pros

    Easy work 8-5 job Monday through Friday and comfortable place to work in

    Cons

    Management is not the friendliest. They make it very hard to focus and do your job

  3. Helpful (1)

    "Better pay elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Austin, TX
    Former Employee - Business Analyst in Austin, TX
    Doesn't Recommend

    I worked at MAXIMUS full-time (More than a year)

    Pros

    Fun people to work with, many with long tenure at the company who are knowledgeable about the work performed.

    Cons

    Pay below industry averages, bad medical benefits that have gotten worse each year for the past 3-4 years, medium-high turnover in certain key positions resulting in a revolving door of newbies that require training. Also those people with long tenure clog the ladder which reduces the opportunities to move up.


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brownsville, TX
    Former Employee - Customer Service Representative in Brownsville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAXIMUS (Less than a year)

    Pros

    Great environment to work in and plenty of help and resources to effectively to your job plenty of overtime

    Cons

    you are under a contract


  5. Helpful (2)

    "Very Unprofessional management. (Pittston PA)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittston, PA
    Former Employee - Anonymous Employee in Pittston, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MAXIMUS full-time (More than a year)

    Pros

    Decent base pay for the area
    Decent training
    Holiday decorating

    Cons

    Completely toxic work environment
    Zero room for advancement
    Ebbs and flows of work (can be very boring)
    Bad benefits (even though they're free)
    Very obnoxious rules (you can't put your coat on the back of your chair)

    An employee requested 3 days off due to a direct family member passing away. A month later they got a negative performance review for taking the time off.

    One of the Directors is best friends with one of the supervisors inside and outside of work. They constantly gossip about employees with one another, to the point multiple individuals noticed. The Director constantly comes over to the supervisor's desk and doesn't talk about anything work related. They also don't make any attempt to hide what they were doing because multiple people could hear them. It was also reported many times to the company's version of HR (HC) and nothing was done. You could tell because after being reported the behavior persisted.

    Advice to Management

    Start with a better work environment.


  6. Helpful (1)

    "CSS III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS III in Rochester, NY
    Former Employee - CSS III in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAXIMUS full-time (Less than a year)

    Pros

    The people in my immediate cubicle area

    Cons

    The point system for attendance, the usage of your PTO even without your consent, the incompetent supervisors who use racial comments to tell jokes then write you up and say YOU'RE unprofessional, the micromanagement, the EXTREMELY high turnover rate that constantly reminds you that you are nothing more than a warm body in a seat, the 30 minute lunch break that leaves you to inhale your food, the lack of consistency with rules and regulations (why is my official Dr. note not as good as the next person's, the favoritism, the list goes on.

    Advice to Management

    Get it together! Other than that how likely are you to take anyone's advice? This many negative reviews everyone can't be lying or disgruntled!


  7. "Training Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAXIMUS full-time (More than 5 years)

    Pros

    Positive environment, Great HR team, Takes feedback using surveys, A lot of people have been there for over 10 years, so it is a good place to stay.

    Cons

    Need more teambuilding and more communication, as in motivational communication.

    Advice to Management

    Keep up the incentives

  8. "I love my job and my team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lansing, MI
    Current Employee - Anonymous Employee in Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MAXIMUS full-time (More than 3 years)

    Pros

    I started as a temp and have been here for over 3 years. I worked my way up into a professional position. Quarterly Bonuses based on performance. They value cultivating existing talent and promoting from within. Plenty of advancement opportunities are constantly coming up! PTO, OT (not mandatory), close team and friendly environment. High professionalism standards.

    Cons

    Fast paced and multi-tasking is a must. I don't see this as a downside at all, but some might.

    Advice to Management

    Try to be a little more people facing with the staff (mostly the call center manager).


  9. "Would never go back!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workshop Facilitator in Bronx, NY
    Former Employee - Workshop Facilitator in Bronx, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MAXIMUS full-time (More than a year)

    Pros

    The interaction the with clients was good. Also some of the co workers were supportive and helpful. The location was good.

    Cons

    Every week there was a new supervisor and they never knew what they were doing but demanded a lot. To many changes in the workers every week was employers leaving and new ones getting hired. Not a stable environment.

    Advice to Management

    Get the management together


  10. "It's a good start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at MAXIMUS full-time (Less than a year)

    Pros

    -Brand new call center in the Rochester area.
    -Starts off at a decent hourly rate whether you come in as a temp or direct hire.
    -If you are a direct hire or become permanent they offer benefits and PTO and paid holiday's.
    -4 weeks of paid training
    -It's a good start to learn about the health insurance industry

    Cons

    -feels like you are chained to your desk for 8 straight hours
    -they watch you and monitor your time like a hawk
    -lots of miscommunication between managers, supervisors and call reps, it honestly gets annoying
    -seems like they hire almost anyone who can work a computer

    Advice to Management

    make sure your managers and supervisors are always on the same page about information and policies.


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