MBI Reviews | Glassdoor

MBI Reviews

Updated June 1, 2017
42 reviews

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3.3
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Peter Maglathlin
21 Ratings

42 Employee Reviews

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  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Norwalk, CT
    Current Employee - Customer Care Associate in Norwalk, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MBI full-time (More than 8 years)

    Pros

    Excellent benefits, Christmas bonus, cafeteria, pension, life insurance. Health insurance and vacation time offered immediately upon being hired.

    Cons

    No room to grow.... once in customer service you will always be in customer service. Old technology slowly (very slowly) introducing changes.

    Advice to Management

    Promote from within, Listen to new ideas it will only help the company grow, let go of old antiquated ways of thinking inspire and encourage employees to come up with fresh ideas, lead by example.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salay Position in Torrington, CT
    Former Employee - Salay Position in Torrington, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MBI full-time

    Pros

    Fair pay. Many long term employees. Well established company.

    Cons

    Very aggressive productivity requirements. Hourly employees are torn between fair wage vs. aggressive productivity requirements.

    Advice to Management

    Could ease up a little on the hourly employee productivity requirements.

  3. "Good company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA

    I worked at MBI (Less than a year)

    Pros

    Honor and recognize employees monthly for their contributions and hard work. Lots of tenure making it a family environment.

    Cons

    Confused about future & direction of company.


  4. "Service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Belfield, ND
    Former Employee - Service Manager in Belfield, ND
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good people.good salaries.great benes. I left due to missing family that lived far away .

    Cons

    Housing was outrageous for rent.

    Advice to Management

    Love to get back on.


  5. Helpful (1)

    "none"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Laborer in Grass Valley, CA
    Former Employee - General Laborer in Grass Valley, CA
    Recommends
    Neutral Outlook

    I worked at MBI full-time (More than 3 years)

    Pros

    fair, great hours, good pay

    Cons

    not very many raises and very long hours

    Advice to Management

    slow donw don't burn out your workers


  6. Helpful (1)

    "Great Intro into Business Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Program Manager in Norwalk, CT
    Former Employee - Associate Program Manager in Norwalk, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MBI (More than 3 years)

    Pros

    Good stepping stone into marketing and business management out of undergrad. I stayed with MBI for 4 years, and having started my tenure without a business background, I credit MBI with exposing me to business management and having a big influence on my career path. In my particular department, training was thorough on the varied aspects of management - from marketing strategy, P&L management, creative asset development, supply chain, customer service, product development, etc. - and ultimately I was able develop a sound foundation in business to pivot into the startup world. Having been started by ex-P&G execs, MBI is very process-oriented and a very well-run machine (if a little antiquated in its systems). This creates a structured environment that helps young employees develop good habits early in their career. If you need more references, check out Mary Biggins, founder of Class Pass, who also had her start at MBI.

    Cons

    Experience can vary depending on manager. And while their processes are very established and sound, this can have an inverse effect on inspiring innovation. Although rising stars will continue to shine at MBI thanks to their vast resources and self-sufficient style, its easy for young management to fall into level of complacency with the status quo.

    Advice to Management

    Continue to build a pipeline of young managers to pass along the torch, but also explore strategic hires in new channels/processes to help expand MBI's reach and improve service (e.g. digital marketing, Amazon storefront, improved production/shipping times, etc.). I realize MBI products aren't made to compete in E-commerce, but that doesn't mean that it should be ruled out.


  7. Helpful (6)

    "Nice people, but you're better off looking for nice people at another company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Program Manager in San Francisco, CA
    Former Employee - Assistant Program Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at MBI (Less than a year)

    Pros

    Extremely nice managers, great place as a safety net to boost confidence and hone political, memo writing, and project management skills during your first job. PBM is a pretty swell guy. Strangely enough I consider PBM, but not any of the others immediately below him as people I could trust with my honest opinion.

    Cons

    Antiquated, political, not transparent even though top managers claim to be. Some VPs appear to have climbed to the top despite their sheer mediocrity (probably because no one good wanted to stay long enough to take on the role). The other half are sadly wasted talent -- they're smart people who could do well anywhere else but because they've sunk 10, 15 years into the company and old industry it's too hard to translate their skills elsewhere. (Plus they won't be compensated nearly the same.) The top leadership has lost sight of the bigger picture; instead of revolutionizing the small industry they're in or distinguishing their value, they are following a step behind competitors like Bradford.

    The hierarchy once you enter is: Assistant -> Associate -> Program Manager -> Director -> VP. At each level, once you grasp the process, you're basically a glorified copy editor. Weirdly enough the Marketing Assistants are rarely promoted to the Program Manager level even though they are the ones closest to the process. It's not like the Program Managers are doing any risky thinking or stratagems anyway, everything is formula based.

    Advice to Management

    Don't use a high pay to attract top talent from top schools -- having interesting work is much more compelling. Stop hiring amazing people just to be sheep. Current method draws people who leave immediately once they realize what the work is. Listen to the younger people, they know who all the bad eggs are. Actually fire people when it makes sense and be transparent about the reason. Create an environment where they actually want to tell you why they are leaving so quickly rather than fake an environment of openness. Evaluate by quality and efficiency, not by volume and processes.

    The one thing MBI could do to turn around is to hire someone at a director level who can do things in a completely new way or give the younger people license to try things outside of the usual processes. Hiring smart people from the bottom will only cause people to be molded into the method; it's wasting the raw energy of young fresh talent, unless you're hoping for the unicorn that is patient enough to stay long enough and make a radical change. But by then, their fresh knowledge won't be relevant anymore. Honestly the work that entry level Assistant Program Managers do can easily be handed to the Marketing Assistants. A lot of those Marketing Assistants deserve the promotion.

  8. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Applications Developer in Norwalk, CT
    Current Employee - IT Applications Developer in Norwalk, CT
    Recommends
    Approves of CEO

    Pros

    I worked at MBI for 2 years
    excellent benefits (Vacations, sick days, yearly bonus), work-life balance is great, Good Cafeteria where you get good meals, good boss.

    Cons

    Promotions is rare, but anyway challenges make you improve your career.


  9. "Purchasing/Operations/Logistics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Purchasing Agent in Oceanside, CA
    Former Employee - Lead Purchasing Agent in Oceanside, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MBI (Less than a year)

    Pros

    excellent benefits, work-life balance is great

    Cons

    promotions can be rare, not always from within

    Advice to Management

    hire from within


  10. Helpful (4)

    "A sink or swim environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fairfield, CT
    Former Employee - Anonymous Employee in Fairfield, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MBI full-time (More than 3 years)

    Pros

    Competitive Compensation, great benefits, friendly maintenance and cafeteria staff. Offers internships for college students looking to get into the marketing field.

    Cons

    Dated programs and operations, tend to ONLY hire recent grads from top universities, little chance for individuals looking for a new career opportunity after they have already been active in the work force for some time. Little room to move up in the company. Not open to employee suggestions. Zero balance of a personal life outside of the office. You find out very quickly whether or not the company feels that belong or not; if you make the cut you'll know right away... if not, you'll feel like an outcast and walk around on eggshells the rest of your time there. Management is not shy about the fact that you are easy to replace, and if you make one mistake your future with the company can be gone in an instant. Upper management also tends to blame those below them for their mistakes. Some departments can be better than others, but overall the employees at MBI are catty and will throw you under the bus in a heart beat if it means ensuring their personal success.

    Advice to Management

    Become up to date with current marketing strategies. People are afraid to share their opinions or suggestions. There are some very smart and talented individuals at MBI that could really improve certain aspects of the company if you encouraged them to contribute more. The training system for new hires is unorganized. You need to ensure new employees are properly trained in all areas of their position before expecting them to perform up to your standards.


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