MBS Textbook Exchange Reviews | Glassdoor

MBS Textbook Exchange Reviews

Updated January 27, 2019
96 reviews

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3.2
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Bob Pugh
48 Ratings

Employee Reviews

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Pros
  • "None-not even profit share or health insurance" (in 5 reviews)

  • "Laid back and diverse environment" (in 4 reviews)

Cons
  • "Upper management doesn't believe in keeping the employee morale up" (in 12 reviews)

  • "nazi like management, low pay, no chain of command, high turnover, old equipment that is very hazardous, poor ventilation" (in 11 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TA2 Client Representative in Columbia, MO
    Former Employee - TA2 Client Representative in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MBS Textbook Exchange full-time (More than a year)

    Pros

    People, benefits, location, and flexibility.

    Cons

    Pay was decent, but could've been better in my opinion.

    Advice to Management

    Keep performing great. Patience with training was awesome.


  2. "Laid back, but low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at MBS Textbook Exchange full-time

    Pros

    Everyone in charge is very accepting if you need time off, they don't pressure you. Some people take advantage of this, though, so you may have to make up for their slack.

    Cons

    Low pay (mainly), some departments need to be rearranged.

    Advice to Management

    Keep the laid back attitude, but reform certain departments.

  3. "Senior CS rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Columbia, MO
    Former Employee - Senior Customer Service Representative in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MBS Textbook Exchange full-time (More than 5 years)

    Pros

    Worked from home. Positive work environment.

    Cons

    Not flexible schedule, layoffs at one poont


  4. "Quality Assurance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Columbia, MO
    Current Employee - Quality Assurance Analyst in Columbia, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MBS Textbook Exchange full-time (More than 5 years)

    Pros

    Laid Back Environment
    PTO
    Cheap Health Insurance
    Discount Book Sales

    Cons

    Does not pay people their worth.
    Most/ if not all managers don't listen to employees

    Advice to Management

    Pay your employees what they are actually worth instead of just small increases yearly like the 2% yearly increase which equates to about $10 more a check. Considering the company merged (was bought out) by Barnes & Noble Education, they should be able to pay employees more. Listen more to the employees that you employ because sometimes, they know what they are talking about.


  5. "Frustrating work environment"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Former Employee - Warehouse Associate in Columbia, MO
    Former Employee - Warehouse Associate in Columbia, MO
    Doesn't Recommend
    Disapproves of CEO

    I worked at MBS Textbook Exchange full-time (More than 3 years)

    Pros

    Several shifts to choose from

    Cons

    Low pay
    Minimal upward mobility
    Non advocating management
    Dirty

    Advice to Management

    Exemplary employees need more recognition, in the form of financial benefits. There were several outstanding employees who were rarely even given verbal recognition.
    Bonuses outside of scheduled reviews need to be in place for those going above and beyond.


  6. "Run the Other Way as Fast as You Can!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MBS Textbook Exchange full-time

    Pros

    Things are so bad there - cannot think of any?? If I could only give a negative star -5

    Cons

    Backstabbing and lying errorgant management- seniority or experience means nothing! No raises for years while upper management gets raises and new cars- the Book industry is dead so you have NO future- Google Barnes and Noble to discover more- it’s just another greedy corporate empire that’s all about them and not you at All!

    Advice to Management

    You will burn in hell for your greedy ways!!


  7. Helpful (1)

    "MBS Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at MBS Textbook Exchange full-time (More than 10 years)

    Pros

    Great health insurance, good people

    Cons

    Low wages, dated structure, bloated infrastructure

  8. "Newcomer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MBS Textbook Exchange full-time

    Pros

    Great team, friendly people, excellent benefits.

    Cons

    The place needs more diversity and more women in positions of power. It feels behind the curve.


  9. "Not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MBS Textbook Exchange part-time

    Pros

    Nice staff and friendly coworkers.

    Cons

    Overworked for minimal pay and not too enjoyable.


  10. "Part Time book buying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Buyer in Columbia, MO
    Former Employee - Part Time Buyer in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MBS Textbook Exchange (More than 5 years)

    Pros

    MBS provides adequate training and everyone is really good to work with.

    Cons

    Can take a couple weeks or more for expense reimbursals

    Advice to Management

    Providing a better understanding of the chain of command will allow part timers to know who to call if their immediate supervisor cannot be reached and there is a need for a fast answer.