MCAP Reviews | Glassdoor

MCAP Reviews

Updated August 2, 2018
39 reviews

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2.7
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Mark Aldridge
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39 Employee Reviews

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  1. "work benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MCAP full-time

    Pros

    Great starting salary at full time

    Cons

    Flexibility with being on the phone


  2. "MST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MCAP full-time

    Pros

    Great salary and good benefits

    Cons

    They dont care about you and everything has to with their bottom line

  3. "GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at MCAP full-time (More than 5 years)

    Pros

    A very good company to work for

    Cons

    nothing to point out at this point

    Advice to Management

    Keep up the good work


  4. Helpful (2)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MCAP full-time

    Pros

    Free food, free coffee, 3 weeks of vacation

    Cons

    Everything else, poor management, shady leadership, low pay

    Advice to Management

    Find something else you have more talent in.


  5. Helpful (1)

    "Last resort..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MCAP full-time (More than 3 years)

    Pros

    A typical day at work is not very hard, most people arrive at 8:30 and leave at 4:30, but the hours are fairly flexible.

    Cons

    The work is tedious, and the day is spent hidden in a cubicle. The management at this company is abysmal. They want every employee to be mindless followers. This is the only way you can get ahead in the company. The managers are not able to make decisions on their own, and require the director to make decisions for them.

    The director is extremely unorganized and makes decisions on a whim. It is hard to get used to your job duties before you are switched to a new job. When she likes you, she can be a very lovely person however if she does not, watch out as she has been known to push people out she doesn't like. She will do this by slowly decreasing your job duties, making your working day slower or giving you work you cannot possibly do well with. At this point she will try to have you quit your job, if this does not happen she will "push you out". She can be described as a mean girl who never left high school, though she in her fifties.

    Overall the people who work at the company are very good people. The employees are friendly and it is a nice place to go to everyday.

    If you are looking for a dead end job with micro managing bosses this is the place for you.

    Advice to Management

    Try to understand your employees and help them when you can. Studies show if you empower your employees they will do better overall, and the company will be more efficient and productive if they respect you. Additionally, learn how to do your job, its hard for you to train if you don't know what you are doing.


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy going, flexible, great team

    Cons

    constant changes in commission structure, no help when it comes to sales techniques

    Advice to Management

    stop changing out commission when the majority of us rely solely on it


  7. Helpful (2)

    "HR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MCAP full-time

    Pros

    Good location for lunch options.

    Cons

    Biased management, politics in the office, management does not empower they order. Not a very good culture to thrive in.

  8. Helpful (2)

    "Residential Mortgage Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Mortgage Underwriter
    Former Employee - Residential Mortgage Underwriter
    Neutral Outlook
    No opinion of CEO

    I worked at MCAP full-time (More than a year)

    Pros

    One of the higher paying companies in the industry

    Cons

    lack of support and leadership, hard to adapt to culture, workload is not evenly distributed

    Advice to Management

    There is a lack of consistency in the quality of work. Large disconnect between team members. Take some ownership and provide a real solution to fix the above.


  9. "A decent job but no soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Servicing Specialist in Kitchener, ON (Canada)
    Former Employee - Mortgage Servicing Specialist in Kitchener, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MCAP full-time (More than a year)

    Pros

    Easy enough work. Good coworkers

    Cons

    You are just another agent on the phone. Don't offer any ideas to help improve the system, you will be considered a trouble maker

    Advice to Management

    Change can be good and your front line staff can tell you where the problems are. They may even have suggestions to fix them if you actively listen


  10. Helpful (1)

    "Optics takes priority over good work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MCAP full-time (More than a year)

    Pros

    High-tech environment with plenty of infrastructure spending on the IT backend and any app that vendors can convince departments to buy

    Internal advancement is common and celebrated company-wide

    Cons

    Priorities are on looking good and busy rather than providing good work, up to and including doing other individuals jobs for them even if it's completely outside of your skillset.

    Corporate culture in IT is build entirely on passing the buck and avoiding accountability, looking to find a team that can take the blame without incriminating oneself.

    Non-IT departments regularly purchased non-compatible or functional software then expect IT to 'make it work' even if product neither provides the function they were convinced it has nor compatibility with existing systems, infrastructure, or even regulatory compliance

    Each IT team uses their own software to manage projects and tracking, and expects every other team to use the same software, leading to ugly messes when it comes to tracking tickets and work.

    Advice to Management

    Focus on good work rather than good looking work, force teams to all use the same software, rein in the stupid old-world blame games, and stop letting IT get pushed around by vendors.


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