MGM Grand Hotel Reviews in Las Vegas, NV | Glassdoor

MGM Grand Hotel Las Vegas Reviews

Updated May 26, 2017
48 reviews

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Las Vegas, NV

3.9
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Scott Sibella
24 Ratings

48 Employee Reviews

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Pros
  • Great benefits because its union (in 11 reviews)

  • Good people,Lot of opportunities to move forward, Serving Community,Good Benefits (in 9 reviews)

Cons
  • Upper management is still stuck in the 60's in terms of promoting based upon merit (in 5 reviews)

  • So many Long-term employees, it can take a very long time to transition to full time (in 4 reviews)

More Pros and Cons

  1. "Great place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Poker Dealer in Las Vegas, NV
    Former Employee - Poker Dealer in Las Vegas, NV
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at MGM Grand Hotel full-time (More than a year)

    Pros

    Great benefits, good place to work. The employees are like a family everybody is close. Tips are good and the casino stays busy.

    Cons

    Management is often inexperienced and that can make it difficult at times. EDR is empty on swing and grave shifts.

    Advice to Management

    Try to hire people with experience to manage it would make a big difference. Realise that employees who have been there a long time are valuable also.


  2. "A wonderful workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Reservation Coordinator in Las Vegas, NV
    Current Employee - Group Reservation Coordinator in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MGM Grand Hotel full-time (More than 5 years)

    Pros

    Enticing culture and a wonderful community of peoples

    Cons

    I haven't found any cons

    Advice to Management

    Management has been very fundamental


  3. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Las Vegas, NV
    Former Employee - Supervisor in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MGM Grand Hotel full-time (More than 5 years)

    Pros

    Great company to work for. Good people,Lot of opportunities to move forward, Serving Community,Good Benefits

    Cons

    Some of the areas of the property need renovation.

    Advice to Management

    Inspirational Leadership,They have good leaders.


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  5. "Catering Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Assistant in Las Vegas, NV
    Current Employee - Catering Assistant in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MGM Grand Hotel full-time (More than a year)

    Pros

    Work Culture, Lots of Learning and Training, Benefits, Employee Networking, CSR events. The entire Sales and Convention team is amazing and hardworking. You can move up if you show leadership, drive, and the desire to learn more.

    Cons

    We really work hard, but you often get to prove yourself and what you are capable of. The best thing is, you are not doing it alone.

    Advice to Management

    Continue to hire those who are driven to succeed and really make sure they are getting the training to move forward.


  6. "Contact Center Repersenititve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Las Vegas, NV
    Current Employee - Call Center Representative in Las Vegas, NV
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at MGM Grand Hotel full-time (More than a year)

    Pros

    Pay is decent and environment is nice at times.

    Cons

    Hours are horrible and they change every week. work full time scheduled and not offered full time shift or insurance.


  7. "Banquet server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Banquet Server in Las Vegas, NV
    Former Contractor - Banquet Server in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MGM Grand Hotel as a contractor

    Pros

    Great pay great insurance flexible work schedule

    Cons

    Parking. .not enough work

    Advice to Management

    Non


  8. "Banquet Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Las Vegas, NV
    Current Employee - Bartender in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MGM Grand Hotel part-time

    Pros

    Opportunity with as many properties there is room for growth.

    Cons

    You can get lost in the system with as many employees that it has.

    Advice to Management

    Treat people as individuals.


  9. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Neutral Outlook

    I worked at MGM Grand Hotel full-time (More than a year)

    Pros

    Many employee perks and discounts

    Cons

    Salary needs to be a little more competative


  10. "Concierge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in Las Vegas, NV
    Former Employee - Concierge in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MGM Grand Hotel full-time (More than 5 years)

    Pros

    You certainly don't get bored as every day and sometimes every shift is different. You have the entire MGM Resorts portfolio of restaurants and show properties to utilize in sales.

    Cons

    Virtually no forgiveness for any customer complaint even if the customer was unreasonable. New management of front office did not give the line staff much help.

    Advice to Management

    Any employee can be gotten rid of and too often people who would question how things were done or asked that improvements be done were soon shown the door.


  11. Helpful (2)

    "Great Experience Working at MGM Grand Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in Las Vegas, NV
    Current Employee - Concierge in Las Vegas, NV
    Recommends
    Negative Outlook

    I have been working at MGM Grand Hotel full-time (More than 5 years)

    Pros

    Offers set schedule for full time employees, and flexible scheduling for part time employees.
    Paid hour lunch break.
    Great benefits: Medical, dental, vision for full-time and part-time. 401K option. Tuition reimbursement.
    Opportunities to move up in the company, and gain experience from other departments.

    Cons

    Lunch is provided, but several employees have become ill after eating in the 'employee dining room'.
    Company has recently begun to push Concierge staff to recommend MGM resorts venues only, and monitor our bookings to reinforce this new policy; this push restricts the Concierge from recommending other venues (non-MGM Resorts) that offer quality service for our guests.
    Company culture is decreasing, and it is noticeable in several departments. An emphasis on profit over the guest experience is becoming the priority.

    Advice to Management

    Maintain consistent policy reinforcement for all employees within the department; favoritism is often noticed and decreases overall morale.
    Provide extensive support to Concierge staff when necessary instead of making assumptions that issues will clear up without needed attention and observation.


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