MGM Resorts International Reviews | Glassdoor

MGM Resorts International Reviews

Updated April 14, 2018
559 reviews

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3.5
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Approve of CEO
MGM Resorts International Chairman and CEO Jim Murren
Jim Murren
305 Ratings

559 Employee Reviews

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Pros
Cons
  • Seniority house, therefore work-life balance may be difficult (in 10 reviews)

  • then the Las Vegas hot summers can be a bit brutal (in 16 reviews)

More Pros and Cons

  1. "Amazing Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Las Vegas, NV
    Former Employee - Call Center Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MGM Resorts International full-time (Less than a year)

    Pros

    The best thing about working at MGM Resorts International would be that they give really great perks while working there. They give complimentary show tickets, discounts with rooms and restaurants as well.
    The thing that I loved the most about being employed at MGM was how diverse it was. So many different types of people working around, different personality, race, ages, even people with disabilities have a great opportunity to work the same position as anyone without a disability. Such a friendly and clean work environment.

    Cons

    The only downside I would say are the points you have for attendance.
    They take away attendance points no matter what the excuse is of either leaving early, coming in late or not showing up at all, even if you give them a call.
    It's hard to explain the whole attendance points, but either way, the fact that it is a call center and all you do is talk over the phone, even if your voice is gone, they will still take away attendance points from you.
    There was one time where someone was taken out by an ambulance from the call center itself, and the worker still had attendance points taken away from her.
    It's just an unfair situation if you ask me


  2. "Slot Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nevada in Las Vegas, NV
    Former Employee - Nevada in Las Vegas, NV
    Recommends
    Approves of CEO

    I worked at MGM Resorts International full-time (More than a year)

    Pros

    Great place to work. A very pleasant atmosphere, very friendly co-workers, a positive and caring culture, strong ethical standards. No micro-management. Managers and supervisors are always very pleasant to work with, even during very busy/hectic hours. Health benefits are great, I hardly ever paid any out-of-pocket costs. Also free lunch in the EDR.

    Cons

    It takes a long time to get to move to a better shift (day/early swing). Although it's very easy to transfer within the company, opportunities for career advancement are very limited.

    Advice to Management

    I have nothing to advise to Management, other than keep up the good work!

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Las Vegas, NV
    Current Employee - Analyst in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MGM Resorts International (More than 3 years)

    Pros

    Great management and employee benefits.

    Cons

    Compensation is below industry average.


  4. "Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MGM Resorts International full-time

    Pros

    Good Salary for this type job

    Cons

    Cutting when it’s not needed

    Advice to Management

    Need to be more focused on people and relations


  5. "Pluses and minuses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Las Vegas, NV
    Current Employee - Cook in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MGM Resorts International full-time (More than 10 years)

    Pros

    Union member with really good benefits and pay

    Cons

    Not all the casinos have the same quality standards.


  6. "HR MANAGEMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MGM Resorts International full-time (More than a year)

    Pros

    Great company with strong morals, great benefits, and employee engagement.

    Cons

    The entire HR division is struggling in numerous ways.

    Advice to Management

    Follow through and don't make promises you can't keep.


  7. "floor supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good pay and good benefits

    Cons

    long hours and long commute

  8. "consierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MGM Resorts International full-time

    Pros

    ok money, meet celebs from time to time

    Cons

    long hours and late nights

    Advice to Management

    bleh


  9. "Great Company Overall - Low Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MGM Resorts International full-time (Less than a year)

    Pros

    - Health Benefits are great
    - Complimentary parking at all MGM Resorts properties
    - Employee Dining Room
    - Discounts on Hotels, Restaurants, and Entertainment across Vegas

    Cons

    - Management varies everywhere you go but, some managers have power trips
    - They ask for your honest opinion & feedback but once you speak up, they push back
    - Employees with poor performance aren't fired and instead moved to a different department
    - Lowest compensation rates across most hotels in Vegas


  10. Helpful (1)

    "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at MGM Resorts International part-time (More than 3 years)

    Pros

    Great experience. Learned a lot

    Cons

    Employees are not valued or rewarded for hard work


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