MINDBODY Reviews | Glassdoor

MINDBODY Reviews

Updated September 19, 2018
520 reviews

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3.5
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MINDBODY Co-Founder & CEO Rick Stollmeyer
Rick Stollmeyer
380 Ratings

520 Employee Reviews

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Pros
  • "The company respects a work/life balance and they promote health and wellness" (in 41 reviews)

  • "65 a month wellness card to go try out businesses in the Health and Wellness industry" (in 22 reviews)

Cons
  • "I have nothing that bad to say other than when a company is growing you go through a lot of change and that was tough" (in 20 reviews)

  • "Little to no career development opportunities outside of the HQ office in San Luis Obispo" (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "The Best Company I Have Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Luis Obispo, CA
    Current Employee - Anonymous Employee in San Luis Obispo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time (More than a year)

    Pros

    * Great work/life balance
    * Competitive salary if you have the experience, the skill, and are willing to to put in the effort
    * 20 days PTO, 3 sick days, plus paid holidays
    * $65/month wellness program for use with gyms, salons, etc.
    * Stock options and employee stock purchase program
    * Yearly merit increases and bonus program
    * Affordable, onsite daycare
    * Frequent events for employees
    * Management truly cares for it's employees
    * Great work environment, culture, and co-workers
    * Benefits are not amazing, but better than a lot of tech companies
    * Beautiful area with lots of activities and things to see

    Cons

    * Processes and infrastructure are not as mature as some other places
    * Results in more reaction to problems and band aids than proactive preventative measures (but things are getting better!)
    * Lots of compartmentalization and internally staking out of turf.
    * Housing in the San Luis Obispo area is expensive and in short supply

    Advice to Management

    Get rid of, override, or force aside managers who stand in the way of streamlining and improving the product . There are too many applications, too many processes, and too much of multiple processes all trying to accomplish the same thing. Interdependencies make it difficult to troubleshoot and fix problems. There's no automation for software builds, deployments, or testing. These things hold us back.


  2. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Luis Obispo, CA
    Former Employee - Anonymous Employee in San Luis Obispo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MINDBODY part-time (More than a year)

    Pros

    Great company culture with lots of potential for growth/mobility and awesome management.

    Cons

    Lack of clarity and communication between departments sometimes.

  3. "Great atmosphere!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MINDBODY full-time (Less than a year)

    Pros

    Such a fun environment to work in. Very young and everyone around you wants to see you succeed. The Management here is incredible and they do a great job

    Cons

    Downside is just the grind of cold calling. It can be brutal sometimes but if you are willing to get past that it is a wonderful company to work for!


  4. "Wish they would walk the talk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MINDBODY full-time

    Pros

    Wellness allowance
    20 day vacation
    On site fitness classes for certain jobs

    Cons

    Have to be great at "managing up"

    Advice to Management

    Look who you put in leadership positions. They determine the culture of the company.


  5. Helpful (2)

    "10/10 would recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Luis Obispo, CA
    Current Employee - Sales in San Luis Obispo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time (More than a year)

    Pros

    They really do care about their employees. I enjoy going to work every day not only because I have a great group of co-workers that I work with, and there are fun events going on all the time to look forward to, but I also feel very appreciated by the executives. The company respects a work/life balance and they promote health and wellness. I show up to work everyday and make sure my job is done, but also have the opportunity to take a break away from work to play a game of ping pong, take a yoga class, or get a massage.

    Cons

    Not sure if this is really a bad thing.. but the company is growing, and there are constant changes. Many employees are unhappy because of all the changes, but we are in the tech industry.. what do you expect!?


  6. Helpful (1)

    "Sounds to good to be true! Cause it is."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Cloud Engineer
    Former Employee - Senior Cloud Engineer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MINDBODY full-time (More than a year)

    Pros

    The people are the best! I have made so many good contacts across the org. The wellness card helps a ton. The work flexibility is great.

    Cons

    Your middle management is some of the worst I have ever seen. The management is so disorganized they knee-jerk to every major stressor to their organization. Put people who are obviously not supposed to be there in places they have influence.

    Career growth is hard to come by. No real upward mobility unless you have relationships with the people who happen to be in power at the time.

    Place value in outside help instead of fostering and training in-house talent. Think professional services for everything.

    Advice to Management

    There are some people amongst your ranks that do not follow your core values. Invest in your talent because you have a lot of very talented people who enjoy working with each other. Value opposition as that's how innovation and progress happen don't get fire it.


  7. "Account Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MINDBODY full-time

    Pros

    Upcoming Company - great people. fun enviroment

    Cons

    growing slowly but will eventually take over the market place

  8. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time

    Pros

    Great company culture, fantastic team to work with

    Cons

    Constant state of change & quota changes


  9. "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Representative in Dallas, TX
    Former Employee - Sales Development Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MINDBODY full-time (Less than a year)

    Pros

    Incredible sales training, lively workplace, casual atmosphere

    Cons

    Market is VERY saturated and made aspects of the job difficult


  10. Helpful (39)

    "Greatness took the fast lane to mediocrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Team Leader in San Luis Obispo, CA
    Current Employee - Technical Support Team Leader in San Luis Obispo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MINDBODY full-time (More than 5 years)

    Pros

    -20 days vacation off the bat
    -you get to live in SLO... even if it's in poverty
    -chill atmosphere, in theory; beware managers who hate this aspect of it and will hold it against you

    Cons

    I've been working here for over 5 years, and maintain a "brand" of positiveness to the point that I've been called "Mister Mindbody". Not so much in the past couple of years as one can only be amateur actor for so long, and in the a face of a growing amount of nonsense, before the "WooHoo" sheen wears off. But I aim to provide this review not as catharsis, but as a reality check against some of the more extreme opinions (on both sides) here.

    Naturally, as with any job, your results will vary depending on your department, your supervisor, and your abilities... to kiss butt and stay in line. Competence takes you only so far.

    My point of view comes from customer service, but also through the lens of employees in major departments in SLO. It boils down to this: you'll be fully indoctrinated in the Values and in WooHoo!. You'll have a longer honeymoon period than any other job you've had, or likely ever will have. Then you'll see it was more of a mirage than a honeymoon.

    It wasn't always this way. Upper management valued a "people first" philosophy - "let you be you", the job postings said. "You being happy means our customers are happy". And it worked; customer service calls were overwhelmingly positive. We were happy to come to work. We felt like we made a difference.

    That is ALL gone.

    The company going public brought a renewed focus on profitability, which makes sense. There was only so much venture capitalist money to take employees on trips to Costa Rica. But the corner office got conned by some existing middle managers, and external management hires, that the road to profitability ran through destroying those values and replace them with standard-issue call center playbooks. Literal ones, I might add. You might think, "well yeah, it's a job, tough luck buttercup", but productivity has been flat as the best and smartest burn out, while the mediocre who half-(posterior) their way through 50% more callers get praised (but rarely actually rewarded). This pseudo-productivity means they call again a few days (or minutes) later, so that our callers-to-clients ratio keeps climbing and climbing. But hey, the raw calls per hour keeps increasing though, so who cares? Bonuses for the VP and upper management!

    If you don't happen to find your place in this Golden Circle of management-adored "productive" mediocrity, prepare for trudgery bordering on misery. You'll get 4-5 stars on all your reviews, sure, because you're not actually doing anything wrong; but mysteriously your career is stalled. Hmm. Bogus "promotions" here and there, better pick of hours, and maybe you'll make it to TTL (team lead), but your paycheck remains mediocre and your new responsibility is primarily to impose upon your team the arbitrary, often juvenile decisions of those who "lead" the floor.

    But you'll lucky to ever (posterior)-kiss your way into this position. It's more likely you'll keep getting those good reviews, then - because a department head thinks you don't look busy enough, hates your sense of humor or thinks you're ugly - you'll get dragged to HR (or, ahem, "people and culture") and torn to shreds for something you said 6 months ago. All while your TTL wonders what the heck is going on, because - again - your "powers" are illusory, just like your actual internal opportunities for career advancement.

    You'll then end up leaving after being nitpicked (ahem, "coached") to heck or be flat-out fired over nonsense, like taking a 5-minutes-too-long lunch a year ago that you weren't even warned (or told) about. You'll be told you can't file for unemployment. You'll file anyway. You'll then face an avalanche of grievances you were actively told by your TTL weren't issues at all. And because the state's unemployment department has your company for a "client" - not you - you'll end up out on your (posterior). I've lost valued colleagues through both these routes, plus another who quit in protest after noticing this pattern.

    How does HR allow this to happen, you ask? They get told by a manager that you're no longer on their good graces for some arbitrary reason or another. HR's role isn't to investigate or do what's right, but rather to act as assistants to said manager. Your goose is already cooked. "Aren't you an employee-at-will?", I hear you asking. Sure - but try to remember this fact as you get Woohoo'd into thinking this company values you at all. It systematically does not; it's not a bug, it's a feature.

    The cause of this goes all the way to the CEO; not active nefariousness, mind you, but near-complete ineptitude. Just lets whoever kisses his (posterior) the most do whatever they want to those under them. A feature of any mom-and-pop small business for sure, but completely inappropriate for a budding well-being (!) empire which MBO purports itself to be.

    As far as what Rick actually does - he maintains a warm, charismatic figure which employees confuse for competence; reverse (posterior)-kissing, as it were. But while he speaks to you in a relatable fashion and makes you feel good about the company, those who take "direction" from him will tell you about his priorities that shift as the wind blows. Drop everything on Project A - we need to get B done right now! Scratch that, Project C is what MBO is all about, never mind B! Wait, what's going on with Project A, we needed it done yesterday! Never mind all that, everybody now focus only on be Project D! And so on.

    Which takes me to the product. Ah, the product. This pig has so much lipstick that it's now more lipstick than pig. No, seriously - bugfixes and GUIs and patches on top of one another to an absurd level. Combined with skyrocketing rates, tech support competence and morale both crashing, and sales policies becoming ever so rigid, and you have a noxious perfect storm. Clients now HATE us. As well they should. Our product is ugly, clunky, buggy, outdated and (now) wayyy overpriced. Not even going to go into our simply atrocious mobile app. But we're number 1! Because we're number 1. No really, our clients stick with us because they've become used to it, and anyone they hire is likely also already used to it, and their end-customers are familiar with booking on it. There's a project afoot to give the platform a ground-up refresh, but see "Project B" above. We're probably focused on applying more lipstick somewhere.

    So, faithful reader who is interested enough in working at Mindbody (or "MINDBODY®") that you've read all the way to the end of this review, you're probably looking for a conclusion or bottom line. There.... kind of isn't one? You're about to join a ship that's been taking on water for years, but manages to keep enough buckets on board to throw the floodwater out to sea. So come on aboard, I guess? Just try to resist the brainwashing you'll be welcomed with. The sooner you realize it's a mirage and that this job (and company) is subpar in all aspects, the sooner you'll be in the right mindset to thrive in the dead-end of your dreams. But hey, SLO!

    Protip: if you're on my team (or end up on it), asking me how you "can best help (me) do (my) job right now". In the long term it won't mean crud, but I'll be sure to express my gratitude by looping you in on what's really going on.

    Woohoo!

    Advice to Management

    I'd tell you to get your heads out of your butts and realize that "looking busy" and "calls per hour" are horsecrap metrics and make for miserable employees AND clients, but you're either nodding your head right now about the need to keep up your Woohoo! to stay in your job, or your head is so far inside that it's repainted the walls and installed new blinds. Just keep doing the same thing you're doing until someone finally buys the company out solely for its established client base, gives Rick his golden parachute, closes the SLO offices and runs an actual professional organization. And that's the happy ending... you don't want to know the other one.


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