MINDBODY Reviews | Glassdoor

MINDBODY Reviews

Updated February 12, 2019
550 reviews

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3.6
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MINDBODY Co-Founder & CEO Rick Stollmeyer
Rick Stollmeyer
402 Ratings

Employee Reviews

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Pros
  • "The company respects a work/life balance and they promote health and wellness" (in 45 reviews)

  • "65 a month wellness card to go try out businesses in the Health and Wellness industry" (in 24 reviews)

Cons
  • "Little to no career development opportunities outside of the HQ office in San Luis Obispo" (in 20 reviews)

  • "I have nothing that bad to say other than when a company is growing you go through a lot of change and that was tough" (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (15)

    "The Best Company I Have Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Luis Obispo, CA
    Current Employee - Anonymous Employee in San Luis Obispo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time (More than a year)

    Pros

    * Great work/life balance
    * Competitive salary if you have the experience, the skill, and are willing to to put in the effort
    * 20 days PTO, 3 sick days, plus paid holidays
    * $65/month wellness program for use with gyms, salons, etc.
    * Stock options and employee stock purchase program
    * Yearly merit increases and bonus program
    * Affordable, onsite daycare
    * Frequent events for employees
    * Management truly cares for it's employees
    * Great work environment, culture, and co-workers
    * Benefits are not amazing, but better than a lot of tech companies
    * Beautiful area with lots of activities and things to see

    Cons

    * Processes and infrastructure are not as mature as some other places
    * Results in more reaction to problems and band aids than proactive preventative measures (but things are getting better!)
    * Lots of compartmentalization and internally staking out of turf.
    * Housing in the San Luis Obispo area is expensive and in short supply

    Advice to Management

    Get rid of, override, or force aside managers who stand in the way of streamlining and improving the product . There are too many applications, too many processes, and too much of multiple processes all trying to accomplish the same thing. Interdependencies make it difficult to troubleshoot and fix problems. There's no automation for software builds, deployments, or testing. These things hold us back.


  2. "Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY part-time

    Pros

    Great culture, fast paste, great team

    Cons

    Large workload, you can feel out of the loop

  3. "Great company and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Luis Obispo, CA
    Current Employee - Anonymous Employee in San Luis Obispo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time (More than 3 years)

    Pros

    - Benefits
    - Worklife Balance
    - Wellness and Wellness Challenges
    - People

    Cons

    - High tech comes with many changes


  4. "Unmatched company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wellness Team
    Former Employee - Wellness Team
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MINDBODY part-time (Less than a year)

    Pros

    Supportive and friendly work environment that truly cares about the wellbeing of each employee.

    Cons

    Some employees don't realize how good they have it.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MINDBODY (More than a year)

    Pros

    The people are great, the perks are great

    Cons

    Nothing comes to mind


  6. "Never a dull moment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time (More than 8 years)

    Pros

    Lots of opportunity for growth and always a new project to work on.

    Cons

    The rapid pace can take its toll.


  7. "Great culture, but low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Acquisition Specialist in San Luis Obispo, CA
    Current Employee - Lead Acquisition Specialist in San Luis Obispo, CA

    I have been working at MINDBODY full-time (More than a year)

    Pros

    Great Company Culture
    Great location
    Wellness perks
    Looks good on resume

    Cons

    Pay isn't great
    Very bureaucratic
    Huge separation between departments, almost cliquey

    Advice to Management

    Pay a living wage, and you wouldn't have such a turnover. Company culture won't pay my bills.

  8. Helpful (3)

    "Great company for sales/marketing, not customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Onboarding Specialist in Atlanta, GA
    Current Employee - Onboarding Specialist in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at MINDBODY full-time (More than a year)

    Pros

    -Values: The core values of the company make you feel warm and fuzzy inside. It was one of the reasons I connected with the company initially.

    -People: Most employees are very genuine and truly aim to do their best to accomplish the overall goal of the company. I've met true friends here.

    -Fitness centric/great benefits: Since this is a software company tailored for wellness and fitness studios, we often receive free passes for fitness classes. Each month each employee also receives $65 wellness funds to use on any fitness or wellness service. This is a HUGE selling point for them because you can use this card for anything from fitness classes to a beauty appointment.

    -Workspace- The workspaces globally are designed to reflect the culture of that country in combination with MINDBODY's thriving fitness culture, which really makes the employees feel at home.

    Cons

    -Customer service: I wish I would have reviewed customer reviews of the software prior to accepting this position because this is the number one complaint from customers. The customer service departmnet is evolving but it definitely has a looooonnnnnggg way to go. This is the only software company I have worked at that does not provide a SLA or any resolution times for system bugs. Bugs can go unresolved for months and the customer will only receive an update if they request one. The reason for the lack of SLAs is due to liability. They do not want to be liable if they are unable to fix a bug within a certain period of time.

    -The acquisition: In 2018 MINDBODY acquired three companies: Frederick, FitMetrix and Booker. Instead of allowing the merger to gradually occur, MINDBODY acquired the three companies, and immediately started selling their products within a two-month span. Because the sales reps did not have enough time to learn about each product and their nuances, there was always miscommunication between sales and the customer which resulted in numerous cancellations.

    The company that may have caused the most issues thus far is FitMetrix. FitMetrix being the newer of the three companies purchased, there were a lot of kinks to work out...but not one knew about them. Since the development team consisted of 8 team members, assisting over 100 customers, the development team did not have enough members to QA the product. This resulted in failure to launch new features after they were announced during a release. When discussing features presented during the release, the development team members often lacked details about how the features worked. If a bug was caused due to a new feature being released, the customer service department was not notified, so we received this information from our customers when they called to complain.

    - Hardware: FitMetrix sells heart rate monitors to customers to resell to their members. The functionality of these devices is unstable. Many customers, from enterprise, to small business owners, have returned heart rate monitors IN BULK. The issues with these devices range from not charging, the data provided is incorrect, and they will stop working after 2 months. I had a customer return an order of 400.

    - Values: This falls into both sections because although the values are great, the company does not uphold these values consistently. For example, one of the values is consciously evolving. As a software company, MINDBODY is very behind in regards to the technology they provide to their employees and their flexibility.

    Advice to Management

    nstead of using your core values as fluff, use it to improve the engagement between your team members and customers. These core values are used to draw talent to the company, so each employee should truly embody these values. Stop being reactive and start being more proactive. It is not uncommon for a product team to develop a timeline as to when features and system bug fixes will be released. If the product team planned accordingly, they can provide accurate ETAs moving froward.

    If you hire employees who are creative and ambitious, you should allow them to be exactly that. Placing a timeframe on when employees can move forward to new positions, limits them and can often discourage them from interviewing internally.


  9. Helpful (5)

    "They Could Do Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MINDBODY full-time (Less than a year)

    Pros

    The CEO is very passionate and genuine about health and wellness. The culture for the most part aligns with that goal in mind. Great place if you work under the right leadership.

    Cons

    Toxic environment if you work with the wrong leader. Key positions within the company are held by tenured employees who don't have the knowledge or experience to be in those positions.

    Advice to Management

    Mindbody grew faster than expected and many of the processes within the organization weren't built for scale. Take a breather to fix those processes before planning on growing any further.


  10. Helpful (2)

    "Good compensation & benefits don't make up for issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MINDBODY full-time (Less than a year)

    Pros

    Wellness card you can use every month, 20 days PTO, 3 sick days, paid holidays work/life balance

    Cons

    Mismanagement, lack of long-term product vision, lots of favoritism and office politics. Complete lack of clarity and communication from leadership as priorities change constantly.

    If you're not working in SLO you're a second-class citizen, and will struggle to develop your career.

    Advice to Management

    The core values need to be more than lip service among leadership.

    Invest in your talent and set structured development plans for career advancement.

    Value opposing views, that's how innovation and progress happen. There's too much groupthink.

    Hire some leadership that have a vision and can see it through.

    Stop treating your non-SLO offices as an afterthought.