MINDBODY "core values" Reviews | Glassdoor

MINDBODY Employee Reviews about "core values"

Updated Nov 12, 2019

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3.6
66%
Recommend to a Friend
78%
Approve of CEO
MINDBODY CEO Rick Stollmeyer
Rick Stollmeyer
456 Ratings
Pros
Cons
  • "They preach core values but hardly follow them(in 28 reviews)

  • "Lots of growing pains in all departments(in 28 reviews)

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Reviews about "core values"

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  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time

    Pros

    -Company has great alignment with core values -Management leads by example -Set up for success with training resources, both upon starting and throughout employment -Fun office activities -Great work/life balance & flexibility

    Cons

    -Working in a remote location can feel challenging to connect to HQ at times, but MB takes measures to be inclusive and connect with other office locations

    MINDBODY2019-11-05
  2. Helpful (3)

    "Great people, poor product decision."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Engineer in San Luis Obispo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MINDBODY full-time for more than 3 years

    Pros

    Awesome people, good benefits, and decent compensation. What department you go into significantly affects your experience though. Despite the good core values they are not equally followed by all.

    Cons

    Terrible product decisions that constantly affect reliability and lead engineers to burnout. Lots of incidents and stress in the operations and engineering org drove out some amazing people which was sad. For some reason product development refuses to drop ancient technology and keeps trying to maintain an aging code base with a lot of problems.

    Advice to Management

    Make the product more stable. Literally every person I've met who uses the product daily finds it frustrating to use and buggy. The outages and buggy performance is both hindering to the businesses and embarrassing when people are trying to check in folks for a class and can't. It makes both them and mindbody look bad.

    MINDBODY2019-11-12
  3. Helpful (4)

    "Company peaked years ago and its sad to see what it has become"

    StarStarStarStarStar
    • Work/Life Balance
    • Compensation and Benefits
    Former Employee - Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MINDBODY full-time for more than 8 years

    Pros

    Benefits are pretty decent, facilities are nice, perks are ok but not as good as they use to be. A decent job if you are right out of college to start your career and if you have the right skills it can lead to management opportunities.

    Cons

    Oh where to start! This company changes direction like the wind. Way to many changes and way to often. Constant price changes, software changes, management changes and grew to fast to properly scale. Management doesn't seem to have a real plan when making changes and it has been this way for many years. Where are the real leaders? Way too reactive and not proactive enough. The outcomes are ridiculous as the... results lead to upset clients and staff. Turnover is out of control with senior management leaving along with sales reps and lots of people are talking negatively all the time and it is not good. Most sales reps are making much less money than they use to and find it much harder than ever to find quality businesses to sell to as the market is saturated with tons of competition and what is left to pitch are cancelled clients that don't want to come back. The SDR’s are also struggling to support the sales reps and management knows this but nothing is changing. Marketing leads hardly exist these days. The business processes are so overcomplicated it frustrates staff. Salesforce is a complete mess. The amount of clicks it takes and in many cases approvals it takes to close a deal is insane for a software company that is trying to leverage technology to save time and money. Was hoping Vista can improve these processes soon but so far its getting worse. They have made some policy changes in the past with out any notice on more than one occasion and as recently changed commission structure with out notice. Not good! Management always will try to have an answer and Rick is a decent salesman but most people see through his BS and the damage is done. They hired way to many sales people and there is not enough business to go around. It all about metrics today and most of the metrics are BS and reps easily can put up bogus number just to please a RSM. In the end they don’t care and have sad just move on if you are not happy in the past. The company is famous for saying one thing and doing another. They preach core values but hardly follow them. I could go on and on but hopefully you get the idea.

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    Advice to Management

    If you don't take care of your employees someone else will. Keep it simple you have way over complicated the sales process. You are getting advice from your clients and employees on a regular basis you just have to listen and act on it.

    MINDBODY2019-11-12
  4. Helpful (1)

    "Good Company, Struggling a Bit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in San Luis Obispo, CA

    I have been working at MINDBODY full-time for more than a year

    Pros

    MINDBODY is a wellness focused company with really great core values.

    Cons

    The core values seem to be lost in the swirl of new ownership by a private equity firm.

    MINDBODY2019-07-24
  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in San Luis Obispo, CA
    Approves of CEO

    I have been working at MINDBODY full-time for less than a year

    Pros

    Everything is connected to core values. A lot of growth opportunities and great management.

    Cons

    None that I can think of currently

    MINDBODY2019-03-28
  6. "Great place to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MINDBODY full-time for more than a year

    Pros

    MINDBODY encourages growth from within and lives up to its core values. The atmosphere and drive are equally built to help push employees to be happy and healthy within the job/career path they choose.

    Cons

    Red tape can get in the way

    Advice to Management

    Keep hiring from within

    MINDBODY2019-03-08
  7. Helpful (12)

    "Great company for sales/marketing, not customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Onboarding Specialist in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at MINDBODY full-time for more than a year

    Pros

    -Values: The core values of the company make you feel warm and fuzzy inside. It was one of the reasons I connected with the company initially. -People: Most employees are very genuine and truly aim to do their best to accomplish the overall goal of the company. I've met true friends here. -Fitness centric/great benefits: Since this is a software company tailored for wellness and fitness studios, we often... receive free passes for fitness classes. Each month each employee also receives $65 wellness funds to use on any fitness or wellness service. This is a HUGE selling point for them because you can use this card for anything from fitness classes to a beauty appointment. -Workspace- The workspaces globally are designed to reflect the culture of that country in combination with MINDBODY's thriving fitness culture, which really makes the employees feel at home.

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    Cons

    -Customer service: I wish I would have reviewed customer reviews of the software prior to accepting this position because this is the number one complaint from customers. The customer service departmnet is evolving but it definitely has a looooonnnnnggg way to go. This is the only software company I have worked at that does not provide a SLA or any resolution times for system bugs. Bugs can go unresolved for months... and the customer will only receive an update if they request one. The reason for the lack of SLAs is due to liability. They do not want to be liable if they are unable to fix a bug within a certain period of time. -The acquisition: In 2018 MINDBODY acquired three companies: Frederick, FitMetrix and Booker. Instead of allowing the merger to gradually occur, MINDBODY acquired the three companies, and immediately started selling their products within a two-month span. Because the sales reps did not have enough time to learn about each product and their nuances, there was always miscommunication between sales and the customer which resulted in numerous cancellations. The company that may have caused the most issues thus far is FitMetrix. FitMetrix being the newer of the three companies purchased, there were a lot of kinks to work out...but not one knew about them. Since the development team consisted of 8 team members, assisting over 100 customers, the development team did not have enough members to QA the product. This resulted in failure to launch new features after they were announced during a release. When discussing features presented during the release, the development team members often lacked details about how the features worked. If a bug was caused due to a new feature being released, the customer service department was not notified, so we received this information from our customers when they called to complain. - Hardware: FitMetrix sells heart rate monitors to customers to resell to their members. The functionality of these devices is unstable. Many customers, from enterprise, to small business owners, have returned heart rate monitors IN BULK. The issues with these devices range from not charging, the data provided is incorrect, and they will stop working after 2 months. I had a customer return an order of 400. - Values: This falls into both sections because although the values are great, the company does not uphold these values consistently. For example, one of the values is consciously evolving. As a software company, MINDBODY is very behind in regards to the technology they provide to their employees and their flexibility.

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    Advice to Management

    nstead of using your core values as fluff, use it to improve the engagement between your team members and customers. These core values are used to draw talent to the company, so each employee should truly embody these values. Stop being reactive and start being more proactive. It is not uncommon for a product team to develop a timeline as to when features and system bug fixes will be released. If the product team... planned accordingly, they can provide accurate ETAs moving froward. If you hire employees who are creative and ambitious, you should allow them to be exactly that. Placing a timeframe on when employees can move forward to new positions, limits them and can often discourage them from interviewing internally.

    Show More
    MINDBODY2019-01-29
  8. Helpful (2)

    "Just didn't live up to the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - PAYMENTS in San Luis Obispo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MINDBODY full-time for more than a year

    Pros

    Lovely team mates Great core values Patient customers

    Cons

    Cluttered customer service tools Disparate delivery of product Reluctance to embrace true and actual change

    Advice to Management

    Reinvent the product from the ground up, including the support infrastructure. The tools that the support agents have to use, especially for the payments product, are horrific. There would be such a benefit to customers, agents and profits. Create a higher say/do ratio. Pay a living wage for roles in the San Luis Obispo area. The cost of living is astronomical.

    MINDBODY2019-02-12
  9. Helpful (13)

    "Great people- little room for growth, insulting pay, no parking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MINDBODY full-time for more than a year

    Pros

    The best thing working for them is the people you work with. The benefits are decent. PTO is okay but you there are certain holidays that aren’t paid for so you have to use them for that.

    Cons

    The pay is just horrid. Way below the market average. They never give raises unless you’re a manager. Want to be a manager? Best of luck, they rarely look internal from my experience. They say oh we have room for growth- they will bring in inexperienced externals. They want you to goto a closing role in which also pays poorly. Also note that some new hires will be making more than you for no apparent reason... expect they were hired in a different calendar year. The product is the priciest one in the market. The market? Oversaturated. Yeah the product was good- but they no longer have that luxury because competitors are improving drastically while we shoot ourselves in the foot. The CRM- filled with trash and garbage leads that have been cold called for years. So you turn to prospecting and talking to a new business in which goes with a cheaper (and usually better) choice of software. Micromanagement has become a little much recently. Metrics are being measured under the microscope. Also the numbers you’re supposed to hit are just insane. If you hit them, realistically speaking you be the top person in the company. The office is blah, open work environment but nothing cool around. We have to park on side streets because the corporate is too cheap to reimburse for parking. Kitchen is nasty, coffee gross, water machine gross, people never clean up after themselves. The CEO seems a bit out of touch with his own company. I don’t think he really falls in line with the core values anymore. It is really a shame.

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    Advice to Management

    To Rick, reestablish the core values in your company and pay a decent, livable wage. That could help out by driving morale- which leads to higher sales, more productivity, and etc. To Upper management, I recommend you veer away from the whole thought of segmentation. We are not that type of company, don’t revert to the old ways of sales. I guarantee when it is fully implemented- it will be disastrous. To... management, quit micromanaging. It leads to an already fragile work environment, and right when culture was coming alive in the office- it will knock it down.

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    MINDBODY2018-05-04
  10. Helpful (5)

    "This review is about the Sales department..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MINDBODY full-time for more than a year

    Pros

    Everything about this company (outside of the sales department) is amazing. This product is the top product to sell for fitness and yoga.

    Cons

    I am writing this review specifically about the sales department. If you're applying for a position in sales that's not at headquarters (San Luis Obispo) then don't bother. The reps at headquarters are favored and given all the best opportunities/leads/inbounds and hands down... make the most money. The company preaches "core values" but when it comes time to uphold them everyone forgets about them. Especially... the managers at headquarters. I've been working in Scottsdale for little over a year and this office is a joke. There's no vision and seemingly no plan to make it better. There's only one rep in the office that is making good money and it's very apparent that even he isn't getting good leads and the coordination team doesn't ever help him. The senior leadership is just a bunch of old promoted reps that have been at the company for years. There's been no improvement with changes they've made... and there's been a lot of changes. Changes to lead hoarding, self sourcing, and even worse.... compensation. When a rep has to worry that their hard work will be taken away because of some policy that makes zero sense... the department is toxic. Stay away if you aren't applying in headquarters. If you're trying to learn the art of sales this is not the place for you. The reps making the most money are reps that have good relationships with sales coordinators and know how to farm salesforce.

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    Advice to Management

    fire all executive leadership and bring people in that know how to scale a sales team. it's either that or your other offices will become way too expensive and you'll have to close them down.... but you cant, because your precious stock prices will plummet.

    MINDBODY2018-02-02
Found 76 reviews