MKS Instruments Reviews | Glassdoor

MKS Instruments Reviews

Updated February 15, 2017
50 reviews

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Full-time Part-time

2.9
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MKS Instruments President and CEO Gerald G. Colella
Gerald G. Colella
7 Ratings

50 Employee Reviews

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  1. Helpful (1)

    "It's all about the stock price."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in San Jose, CA
    Current Employee - Sales Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MKS Instruments full-time (More than 3 years)

    Pros

    Good products 401k health plan

    Cons

    Pay, shut downs, no new products

    Advice to Management

    Invest in tools to improve the customer experience


  2. Helpful (2)

    ">15 years experience - company has consistantly went down hill for the employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eng Tech in Rochester, NY
    Current Employee - Eng Tech in Rochester, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at MKS Instruments full-time (More than 10 years)

    Pros

    Decent pay for the job performed. Benefits are comparable to most companies in the area/field. Work versus life schedule is good.

    Cons

    Does - DOES NOT CARE ABOUT THE EMPLOYEE - cant emphasis this enough. Cheap, inablility to create and maintain the simpleest of processes, year after year. MKS idea of a "Bonus" is a ice cream cup. ( actual a true statement ) Employee moral is VERY VERY low and most are dissatisfied by the top reaping gains year after year and not recognizing the individuals. Everyday is a complaint fest. Consistant shut downs (no pay), example last shut down company gave a bonus of three vacation days and in the same email gave a shut down of 5 bussiness days.

    Advice to Management

    Upper management - Overall they just don't understand the employee. All for profit, all corporate. do not expect to be rewarded for consistant excellence.


  3. Helpful (1)

    "Business run by engineers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Andover, MA
    Current Employee - Manager in Andover, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MKS Instruments full-time

    Pros

    Most of the people outside of management are nice to work with.
    Proprietary technology (not for many years longer though)

    Cons

    -While technical knowledge is great, the senior management lacks business background and education. So there is a lack of vision, strategic planning or communication. Once consultant was hired to develop strategic plan and all we saw was a couple of slides followed by crickets...
    -Some of the senior/executive management has some serious psychological problems and egos to fill out a large room. Some of the management came over from Brooks Automation, need I say more?
    -Management is micromanaging and has lack of trust towards employees (some departments are better than others)
    -HR cant get employees to complete surveys, because employees are afraid of retaliation if they ever said anything critical.
    -Most of the product volume is manufactured in Mexico - that means double management structures and ever present turf wars. Labor content is low so I am not sure how that makes financial sense.
    -"Not invented here" syndrome is strong with this one...

    Advice to Management

    Pointless to give advice, senior management already knows everything.


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  5. "Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MKS Instruments full-time

    Pros

    Most of the peers were good to work with, pay was OK. Technology seem to be still good with competition catching up quickly.

    Cons

    Management does not know nor care about properly managing professionals. Egos that fill out the room and suck all the oxygen out.
    I have not met many happy people working for this company.
    CEO have little in a way of vision for the company, and whatever the plan is, the execution is poor with new products that do not sell.

    Advice to Management

    Need to listen to employees, provide recognition and treat them fairly...


  6. "Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MKS Instruments full-time

    Pros

    Working with technology with a lot of potential.

    Cons

    Like many others have reported, good old boy's club exists in management. No opportunities for advancement within the company or raises to speak of. Highly bureaucratic organization.

    Advice to Management

    Start caring more about your employees and provide better raises. Stop treating your employees as Disposable Commodities.


  7. Helpful (2)

    "Consistent lack of proper support for QA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Quality Assurance Engineer in Austin, TX
    Former Employee - Senior Software Quality Assurance Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MKS Instruments full-time (More than a year)

    Pros

    Was employed full time for 2 years as the only Software QA Engineer on staff. Was hired as a Senior level QA Enginer to independently lead up and manage the software QA test process for the software coming out of the Austin, TX office.

    Initially reported to a Director. The position was later absorbed into the SW DEV team.

    The job was initially enjoyable as I got up to speed on the software product line, initiated a new company QA process to be incorporated as a company standard, and implemented a test automation framework.

    Great continuous interaction and cooperation with the Product Management and Operations extended teams.

    Cons

    1. The job became undesirable after it was evident that the SW DEV team would not follow any type of a QA process. Ultimately, this was a mismanagement issue that started out bad and became worse.

    2. Many software bugs found by QA and entered into the bug tracking system were usually either flat out ignored, or else refuted as non-bugs, by the SW DEV management.

    3. QA requests for developers to explain their new software features were many times flat out denied, as if QA didn't need to know how the software was supposed to work. The requests often left DEV hostile and full of attitude, that I had to tolerate. Escalated the lack of cooperation issue to SW DEV management, who completely ignored the escalation attempt. Was obviously not a priority to management, did nothing.

    4. QA requests for developers to modify code so that it be compatible with an industry standard test tool was flat out denied. The request left DEV hostile and full of attitude, that I had to tolerate. Escalated the lack of cooperation issue to SW DEV management, who completely ignored the escalation attempt. Was obviously not a priority, did nothing.

    5. SW DEV management refused to support an industry standard and company sanctioned QA process, that I was asked to author and implement in a previous year. My complaints to SW DEV management about the refusal to follow the process went completely ignored, and instead, management offered to "change" the QA process to suit the non-compliance.

    6. All of these factors directly impacted and compromised overall QA quality.

    Rather than accept a consistently compromised QA process, I chose to resign.

    A side note that deserves mention:

    7. During mt 2-year tenure, corporate IT staff was continuously unprofessional and had a history of going "rogue" with personalized temper tantrum emails and other online communication that was targeted at various employees on my team, to include me personally, for failing to follow undocumented and nonexistent IT procedure that they conjured up on their own, during the course of performing software development and QA tasks for the business. This continuous unprofessionalsim was caused by poor mismanagement of these corporate IT staffers, not related to the management at the Austin office.

    Advice to Management

    1. Bring the QA staff out of the SW DEV team, so that it reports to external management. QA cannot function properly if part of DEV, its a conflict of interest and will not work.

    2. SW DEV management needs to follow the already-established QA process, and not try to change the process to suit them.

    3. Corporate IT staff needs micromanagement and regular monitoring by HR to resolve repeated unprofessional behavior.


  8. "CTO, Director, VP, R&D"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at MKS Instruments full-time (More than 5 years)

    Pros

    Innovative, great people, focused, driven

    Cons

    Political, P&L center self funded, must meet strict CI

    Advice to Management

    Keep your best people and don't promote friends of upper management


  9. "mks instruments"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Company in general is alright. Group leaders are fairly decent. No time clocks, employees keep
    their own time, then verified by supervisor.

    g

    Cons

    Group leaders that I had ,did not have any knowledge of machinery that I had to operate. Company hires non experience people to do a skilled trade, without any knowledge of math,blueprint reading. Also not understanding the English language or speaking it. finally not having any knowledge of any measuring instruments that is required to perform the job.

    Advice to Management

    Your management needs to look at the people you have that have group leader positions. You will find many of them are not qualified to do what is required. Hire people that are qualified to do skill work.


  10. "need some improvement on product development"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electrical Engineer III in Rochester, NY
    Former Employee - Electrical Engineer III in Rochester, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Ok to balance between work and life. Easy to get in touch with senior engineers for technical discussion.

    Cons

    The decision making from management level is slow. Marketing and engineering are hard to get aligned for the target. Advanced development for new product and technology is not efficient.

    Advice to Management

    Simplify the decision-making process. Reduce the layers of management.


  11. "Maybe a good company, but depending on the small group you work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Methuen, MA
    Current Employee - Anonymous Employee in Methuen, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexible work hours, numerous products which cover a wide range of technologies and engineering disciplines. So there are always things to learn if you want to.

    Cons

    Some managers and supervisors can be rude, arrogant and nasty, but somehow they manage to stay in their positions.

    Advice to Management

    If you take care of your employees, they will take care of you. Happy employees are more productive and motivated. If you find your group has a low moral, check your management style.



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