MSC Industrial Direct Customer Service Representative Reviews

Updated Apr 23, 2022

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Found 34 of over 694 reviews

4.9
99%
Recommend to a Friend
99%
Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
22 Ratings

Ratings by Demographics

This rating reflects the overall rating of MSC Industrial Direct and is not affected by filters.

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  1. 5.0
    Current Employee, more than 5 years

    Leadership with a Vision

    Apr 23, 2022 - National Account Manager in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    New senior leadership has an eye on developing employee and implementing innovation in products and services

    Cons

    Viable career paths is an area needing work at the company.

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  2. 5.0
    Current Employee

    Love it

    Feb 28, 2022 - Customer Service Representative in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have very good benefits

    Cons

    There are not any cons

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  3. 3.0
    Former Employee, more than 3 years

    Great place tonwork

    Jan 19, 2022 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    401k match, discounted company stock,

    Cons

    Too much corporate policy, feels claustrophobic

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  4. 5.0
    Current Employee, less than 1 year

    Love it here

    Dec 2, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people low stress flexiable

    Cons

    Some departments are redundant and useless

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  5. 5.0
    Former Employee, more than 10 years

    15 years as account managerI have been with

    Jul 29, 2021 - Inside Sales Account Manager in Augusta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have been with MSC for 15 years and looking for a change and work from home.

    Cons

    I can't think of any real downs. Working from home is better for me. After working from home , I can do more than 9-5.

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  6. 5.0
    Former Employee

    Great Company

    Mar 6, 2021 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work life balance and fun community

    Cons

    Cant think of any issues with this company

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  7. 3.0
    Former Employee

    an experience

    Mar 16, 2021 - Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Had the opportunity for overtime

    Cons

    Seems like there was no room for advancement unless you're into gossiping

    1 person found this review helpful
  8. 5.0
    Current Employee, more than 3 years

    Great Company

    Feb 5, 2021 - Account Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Takes care of people, room for advancement

    Cons

    A lot of quick changes that seem to not be thought out which causes for more change

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  9. 2.0
    Former Employee, more than 5 years

    Poor leadership

    Jan 18, 2021 - Customer Service Representative in Mableton, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid Vacation and Holiday pay

    Cons

    Poor leadership, No career advancement

    1 person found this review helpful
  10. 4.0
    Current Employee, more than 3 years

    Good Company

    Aug 14, 2020 - Key Account Manager in Cleveland, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I enjoy the field and my job

    Cons

    Management and opinions of other workers.

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Viewing 1 - 10 of 34 Reviews

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