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MSC Industrial Direct Reviews
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    MSC Industrial Direct Reviews

    Updated January 4, 2019
    413 reviews

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    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    MSC Industrial Direct CEO Erik Gershwind
    Erik Gershwind
    233 Ratings

    Employee Reviews

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    Pros

    • "nice work environment, good benefits, job security" (in 34 reviews)

    • "Employee-focused company, car provided, good work/life balance for sales reps" (in 16 reviews)

    Cons
    More Pros and Cons

    1. "Can't imagine working anywhere else"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time (More than 5 years)

      Pros

      Excellent benefits, Paid holidays, rewards for top performers, great bonus plan, Community Relations outreach efforts are amazing. The company is holding their leadership teams and the associates accountable for their behavior and their performance - this is a refreshing change and should result in higher satisfaction/engagement for those who truly want to work here.

      Cons

      None - I am pleased with the changes and decisions the company is making.

      Advice to Management

      You are moving in the right direction. Don't let the associates who have been here forever bring you down. Encourage those who aren't happy to move on.

    2. "Account Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Account Executive in Los Angeles, CA
      Former Employee - Account Executive in Los Angeles, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time (More than 3 years)

      Pros

      -Ability to manage your accounts as you see fit in order to achieve maximum gains.
      -Company vehicle
      -Benefits are good, 401k match

      Cons

      -Constantly shifting sales goals and metrics
      -Website not on par with major competitors

      Advice to Management

      Invest in website search functionality

      3. Join the MSC Industrial Direct team
      See Our Latest Jobs

    3. Helpful (2)

      "Challenging position heavy focus on CRM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Account Executive in Los Angeles, CA
      Former Employee - Account Executive in Los Angeles, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time (More than 3 years)

      Pros

      Field level sales entrusted with a ton of leverage and ability to work with customers

      Cons

      EXTREME focus on Salesforce gets frustrating

      Advice to Management

      This is a great company.

    4. "Boring but ok, very stable"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Picker/Packer in Elkhart, IN
      Former Employee - Picker/Packer in Elkhart, IN
      Disapproves of CEO

      I worked at MSC Industrial Direct full-time (More than a year)

      Pros

      Stable hours, decent pay, simple work, good benefits, no forced OT.

      Cons

      Very uninteresting work, low growth or ability for wage increase.

    5. "Customer Sales Rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time

      Pros

      Good Benifits, good vacation if you have been hear over 5 years

      Cons

      No upward mobility, low pay

    6. "Supervisor"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time

      Pros

      Empowerment. Learned a lot. Good management.

      Cons

      Hours were tough at times.

    7. "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Development Representative
      Current Employee - Business Development Representative
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time (More than 5 years)

      Pros

      Great Benefits
      High earning potential
      They always pay on time

      Cons

      Some miscommunication
      Some problems with deliveries

      Advice to Management

      Keep working hard

    8. Helpful (2)

      "Great place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Metalworking Specialist
      Current Employee - Metalworking Specialist
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time (More than 5 years)

      Pros

      good comp. good people.

      Cons

      benefits could be improved.

      Advice to Management

      build better benefits.

      MSC Industrial Direct Response

      Nov 5, 2018 – Program Manager, Talent Acquisition

      Thank you for taking the time to post a review. We provide a comprehensive benefits program with many options to support you and your family's health and financial future however are interested to... More

    9. Helpful (1)

      "Yellers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Davidson, NC
      Former Employee - Anonymous Employee in Davidson, NC
      Doesn't Recommend
      Negative Outlook

      I worked at MSC Industrial Direct full-time (More than 3 years)

      Pros

      The benefits are good -Outsourced

      Cons

      Horrible leadership- Need to clean house

      Advice to Management

      Give the Tenure associates their retirement package and let others get a chance to grow within and take leadership roles and you would be surprise the better reviews this company will get.

      Moving staff from Melville to Davidson was the worst this company could have done. This company should have hired new staff. The Senior Staff are the ones that have been with the company more than 10 years are the ones who give the company a bad name. They yell at you in stead of talking to you its tolerated and the retaliation is Camouflaged. When you report a Manager and direct report incident Business partners are of course on the company side but will tell you to deal with it and help managers get you out the door. WHAT HAPPEN TO OPEN DOOR POLICY. It's open door alright. They open the door the escort you out if you stand up to them. Don't take this as a disgruntle former employee but from someone who has first hand experience with the TENURE employees

    10. "Accounts Receivable"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time

      Pros

      Great benefits and pay family lifestyle

      Cons

      The commute for some I drive 45 mins

      Advice to Management

      Listen more you just may learn more