MSC Industrial Direct Reviews

Cons

Developments within the company take a long time to happen.
It seems, as though, after decisions are made to better the employees, they are halfway done or take longer than when announced.

Cons

Poor management, no team player, lazy

Cons

This was by far the worst sales position I have ever been in. There is no measurement of success in the the TSR position. Commission plan not so great. Goals are hard to obtain. Values and culture have pretty much gone out of the window. They continue to lose loyal associates because they don't value them. They rather bring new associates in at $15/hr when senior associates make at least $20 or more. Honestly, no one has real control over how their deck performs. No one is on a level playing field. Managers don't manage, no coaching plan in order for those who are having a difficult time performing. You are also a victim of your own success. Broken system of how accounts are assigned. They dump bad accounts on you from the Outside Reps, do account moves that you have no control over and point the finger at you when the sales are down. They don't take accountability for their faults as a company. No career path nor growth opportunities.

Cons

They do not pay enough to retain top talent

Cons

Upper management is atrocious. Very hard to make great commissions and maximum payout

Cons

Outside all day in extreme temperatures and poorly ventilated shops

Pay doesn’t justify the amount of workload that is continuously adding up to the position.

Ungrateful sales team - VMI reps do 100% of the physical labor while sales team will find the tedious things to complain about in the comfort of their homes. Sales team is also known for taking advantage of naive VMI reps. Management tends to side with sales team over VMI reps since they’re the ones driving the profits. VMI reps are treated like bottom-tier peasants, yet management will repeatedly say that we are a “team”, everyone knows the real truth to the matter.

Failing structure in company transition. MSC recently bought out Class C. The integration period has been a horrible experience, especially for those on the Class C side. The MSC associates are treated better with higher pay and more bonus opportunities while the Class C associates are given poorly designed and unattainable incentives as an attempt to justify the inequality of pay.

Management will string you along and tell you what you want to hear to keep you for as long as possible. They know how demanding the job can be but they refuse to acknowledge it to avoid pay increase discussions. MSC is now requiring more work for VMI associates in the next step of the integration, which lead to my volunteer departure.

Favoritism is a huge factor. If you’re buddy with a manager, you will receive less work than your counterparts. On the reverse, if you’re not close with your manager, you will always receive the jobs that no one wants to do. If you complain, you get handed the bad job tasks as well. Incredibly bias environment that no one in upper management cares to correct.

HR does nothing when it comes to complaints, especially when the accused is a big profit driver for the company. A toxic work environment.

Cons

Company culture - once it’s hallmark - changed drastically. Loyalty and sacrifice no longer valued. Despite ten + years of high performance and stellar reviews. Ethics are not highly valued. Despite working with HR extensively exceptions to core standards ignored if you were connected.

Cons

Some of the latest additions to the executive staff have left me questioning my continued support as a shareholder.

Lack of insight/support from some of the previously mentioned executives (this comment is intentionally general in nature).

Lack of appropriate technology tools and funding to get the tools to effectively get the job done (again, this was specific to my role and not a general comment about the entire organization because MSC does invest in tools across the board).

If you’re searching for a job here, be careful if you are a person who needs to feel valued and wants accolades in your job. Not so much of that goes on at MSC. Certainly not in the area of the business I worked.

Cons

Micro management. Make the numbers or your out.

Cons

The manager will occasionally switch the focus of product emphasis due to corporate office pressure. No different than other companies though.