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    MSC Industrial Direct Reviews

    Updated October 15, 2018
    403 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    MSC Industrial Direct CEO Erik Gershwind
    Erik Gershwind
    224 Ratings

    403 Employee Reviews

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    Pros

    • "nice work environment, good benefits, job security" (in 31 reviews)

    • "Employee-focused company, car provided, good work/life balance for sales reps" (in 15 reviews)

    Cons
    More Pros and Cons

    1. "Outside Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Sales Representative in Corpus Christi, TX
      Former Employee - Customer Sales Representative in Corpus Christi, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time (More than a year)

      Pros

      Incredible support from sales team.
      Flexible schedule.
      You get what you give.

      Cons

      None that I can think of

    2. "Vending Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Southfield, MI
      Former Employee - Anonymous Employee in Southfield, MI
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at MSC Industrial Direct full-time (More than 5 years)

      Pros

      In some positions they allow you to work 4-10s. Which give a nice work/life balance.

      Cons

      They used to be a good company to work for. However, when Erik took over he started to move away from Sid’s dream and it stopped becoming a family friendly company. Also, they are sending a lot of jobs overseas to India. They first said it was to help with customer service, that was in 2016. Two years later they have sent hundreds of jobs overseas.

      Advice to Management

      Your employees are indivuals who should be treated like it rather than just a number. Also, stop sending jobs over seas.

      3. Join the MSC Industrial Direct team
      See Our Latest Jobs

    3. "Company has gone from great to zero"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      Pros

      Very few as of right now

      Cons

      Pay structures are being changed for many managers with invaluable experience. I didnt take the job to be paid less.

      Advice to Management

      Highly skilled employees expect the terms of original employment to stay the same. I can see reducing bonus, but reducing salary...expect the best to leave

    4. "Great Place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Forklift Operator in Atlanta, GA
      Current Employee - Forklift Operator in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time (More than 3 years)

      Pros

      Pay, Benefits, Advancement Opportunities, Co-workers

      Cons

      Favoritism, Environment, Unequal treatment, Necessary Work

      Advice to Management

      Treat all employees the same, hold all to the same standards

    5. "Pro's and Con's"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time

      Pros

      401 k company match, benefits, flexible work schedule

      Cons

      lack of work life balance. not enough qualified supporting resources.

      Advice to Management

      Allow each location to assign a peer leader to conduct focus groups at least twice a year. Feel some people are reluctant to express their true feelings and concerns to upper management, but may feel more comfortable sharing details with a peer they trust.

    6. "Network Administrator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Melville, NY
      Current Employee - Anonymous Employee in Melville, NY

      I have been working at MSC Industrial Direct full-time (More than 10 years)

      Pros

      Manager-Excel at computer hardware and Network

      Cons

      I really want to work in this amazing company

      MSC Industrial Direct Response

      Sep 7, 2018 – Program Manager, Talent Acquisition

      Thanks for your review.

    7. "Do the Right Thing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time (More than 5 years)

      Pros

      Senior Management ALWAYS considers the impact on current associates when implementing any significant change in the organization.

      Cons

      If you do not have high personal integrity, and a strong dedication to success, this is not a company for you.

      MSC Industrial Direct Response

      Sep 7, 2018 – Program Manager, Talent Acquisition

      Thank you for posting a review. We appreciate it.

    8. "Working for MSC Industrial Direct"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time

      Pros

      Low level of micro management, great place for a self driven person to work.

      Cons

      Constantly shifting corporate focus can make it hard to understand one's direction.

      Advice to Management

      Pick a direction and stick with it.

    9. Helpful (1)

      "Telesales Rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - TELESALES Representative
      Former Employee - TELESALES Representative
      Doesn't Recommend

      I worked at MSC Industrial Direct full-time (More than 5 years)

      Pros

      Decent pay. Flexible hours. Good amount of vacation and paid holidays off. Ability to work to your own pace. Not micro-managed.

      Cons

      This was by far the worst sales position I have ever been in. There is no measurement of success in the the TSR position. Commission plan not so great. Goals are hard to obtain. Values and culture have pretty much gone out of the window. They continue to lose loyal associates because they don't value them. They rather bring new associates in at $15/hr when senior associates make at least $20 or more. Honestly, no one has real control over how their deck performs. No one is on a level playing field. Managers don't manage, no coaching plan in order for those who are having a difficult time performing. You are also a victim of your own success. Broken system of how accounts are assigned. They dump bad accounts on you from the Outside Reps, do account moves that you have no control over and point the finger at you when the sales are down. They don't take accountability for their faults as a company. No career path nor growth opportunities.

      Advice to Management

      Start to value your employees more. Sure you can get rid of the higher based employees and bring in someone doing the same job for less, but you get what you pay for. You will have disgruntled employees and and high turnover rate. Good luck with that!

    10. "Stock Handler"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at MSC Industrial Direct full-time

      Pros

      Great pay and great benefits

      Cons

      Poor management, no team player, lazy

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