MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated September 15, 2017
346 reviews

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3.2
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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
192 Ratings

346 Employee Reviews

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Pros
  • Great Company Culture, Good Benefits (in 27 reviews)

  • Employee-focused company, car provided, good work/life balance for sales reps (in 13 reviews)

Cons
  • Better communication between upper management and lower level employees (in 27 reviews)

  • No room for advancement or salary growth (in 9 reviews)

More Pros and Cons

  1. "Solid company with great culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Great culture, Great Customer Service Focus, Product Deliveries are Fast and Accurate.

    Cons

    Salesforce.com is starting to be used as "Big Brother" watching you.


  2. Helpful (1)

    "worked with company for 12 years as outside sales and branch manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    good people want to do a good job.

    Cons

    local managers do not have skills and are used as puppets. local market manager is cut throat and if they want to get ride of you they have the power to destroy your caricature. Goals set so high to prevent higher earnings.

    Advice to Management

    upper mangement now in mode to cut loose all the senior people to get as said in a meeting "More millennials in the company"

  3. Helpful (2)

    "Inventory management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Specialist in Dallas, TX
    Former Employee - Inventory Specialist in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (Less than a year)

    Pros

    Commitment to customers, good IT support

    Cons

    Too much overhead. Often micro management. Unrealistic goals for bonuses

    Advice to Management

    Get lean...too much fat & waste at corp level


  4. "Sales Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Hard working associates. Solid company

    Cons

    Managers/Supervisors are not leadership material and do not have the experience nor capability to mentor or coach associates. Newer management preach culture but don't believe/follow it President of company not aware of mismanagement.

    Advice to Management

    Erik (President) needs to personally have rotating department focus groups eliminating all management and speak directly with associates


  5. "EPMO weak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Melville, NY
    Former Employee - Project Manager in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (Less than a year)

    Pros

    Solid and stable. Upper management strong. Good benefits. Great training plans. Employee engagement. Internal job opportunities. Perks and morale boosting.

    Cons

    Functional leaders micromanage and mismatch with upper management directives. HR group weak. EPMO team is too IT focused and is not truly cross functional.

    Advice to Management

    Overhaul HR (except payroll) and EPMO leaders.


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Melville, NY
    Current Employee - Account Executive in Melville, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Really good to the employees that work for them. Very family oriented.

    Cons

    Better communication between upper management and lower level employees.

    Advice to Management

    NA


  7. "Outside Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative
    Current Employee - Account Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Employee-focused company, car provided, good work/life balance for sales reps

    Cons

    A lot of change, emails are sent 24-7, difficult to continuously grow accounts

    Advice to Management

    None

  8. "It's so so."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Selector in Mableton, GA
    Former Employee - Selector in Mableton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct part-time (More than a year)

    Pros

    It was a cool place to work part time

    Cons

    Unrealistic expectations with their out of date computer system.

    Advice to Management

    Update the whole system.


  9. "Navigating growth"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time

    Pros

    Great talent everywhere in the company.

    Cons

    The career paths seem narrow.


  10. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than 8 years)

    Pros

    Growing at a rapid rate ,got rid of old HR regime-much more open

    Cons

    Don't realize the real need in branches- really overload work and upper mgmt refuses to listen

    Advice to Management

    Go to branches and listen,too much middle management that hinders progress


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