MSC Industrial Direct Reviews

Pros

After training very self sufficient Good starting pay with overtime available at times Cross training available

Cons

Communication can be bad Lack of accountability across the board

Pros

Helping your customers and building strong relationships . Great peers you work with at the branch.

Cons

Management doesn’t have a clue on what’s going on at the street level. Pay is horrendous. Not transparent when it comes to knowing what you’re making for monthly commissions until the day before you get paid. Daily reports are sporadic and sometime held for a couple of days before they’re released to you. Changed pay plan three times in 7 months. New one to start in March 2020.

Pros

I enjoy the freedom of my position in sales and not being confined to an office. The company used to care about their employees and I was proud to be a part of this company who offered great products, pricing was very competitive and the service was excellent. Not anymore...

Cons

Sales has become so difficult with all of MSC’s changes. We are no longer competitively priced, our service (customer and sales support) are rude and rarely helpful. I’m embarrassed on a regular basis. I have loyal customers with whom I have a great relationship with. When MSC messes something up or wants to charge ridiculous prices, I’m embarrassed to be part of them. Thankfully my customers know that it’s not me, it’s the company. Needless to say, I lose a lot of my sales and since the salary isn’t much, I rely on my commission pay which is getting harder and harder to earn. Oh, and don’t get me started on MSC’s commission pay....it’s a cluster of a mess and when you question it, you’re given answers that make no sense and people get very defensive.

Pros

No words to describe what they didn't do

Cons

Say the right stuff or you won't get hired

Pros

Benefits, work/life balance, mid-level leadership and their level of communication was always excellent!

Cons

The bonus structure depending on your position in the company can be frustrating at the minimum. The lack of clarity when it comes to forward progression/the opportunities to move up in the company could use some work! The level of communication from upper level management left a lot to be desired from the every day worker point of view. It was up to the mid-level management to seek clarification on what could be considered rather poorly worded/established principles, rules, etc...