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MSC Industrial Direct Reviews

Updated February 15, 2018
374 reviews

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3.1
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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
209 Ratings

374 Employee Reviews

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Pros
  • Employee-focused company, car provided, good work/life balance for sales reps (in 15 reviews)

  • nice work environment, good benefits, job security (in 29 reviews)

Cons
More Pros and Cons

  1. "SALES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Duluth, MN
    Former Employee - Outside Sales Representative in Duluth, MN

    I worked at MSC Industrial Direct full-time (More than a year)

    Pros

    Flexible, Freedom, Not Micro-Managed,

    Cons

    Base salary is too low

    MSC Industrial Direct Response

    Jan 26, 2018 – Program Manager, Talent Acquisition

    Thank you for your review. MSC is a performance driven organization so we are consistently monitoring the compensation market to stay right at a competitive base salary and rewarding performance... More


  2. "Inside Telesales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Southfield, MI
    Former Employee - TELESALES Representative in Southfield, MI
    Recommends
    Positive Outlook

    I worked at MSC Industrial Direct (More than a year)

    Pros

    nice work environment, good benefits, job security

    Cons

    punching in, strict attendance policies

    Advice to Management

    more motivational speakers for salespeople

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (Less than a year)

    Pros

    Good team spirit and leaders are very approachable

    Cons

    None, really. Only one thing...I spend 2 hours a day travelling back and forth to the office!


  4. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Global company, product offering, growth

    Cons

    Directives vage and always changing


  5. "My opinion on MSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verifier/Checker Small Packing in Mableton, GA
    Current Employee - Verifier/Checker Small Packing in Mableton, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (Less than a year)

    Pros

    Excellent people to work with, anyone is ready to help you with anything if needed.

    Cons

    Terrible with decision making skills, favoritism takes part heavily throughout the warehouse.

    Advice to Management

    Observe everything that takes part around the warehouse daily to keep everyone in tac with one another.

    MSC Industrial Direct Response

    Jan 31, 2018 – Program Manager, Talent Acquisition

    Thank you for taking the time to post a review. We encourage you to reach out directly to your HR Business Partner if you are not comfortable discussing your feedback with your manager. Our Open... More


  6. "Good Career Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vendor Management Specialist in Nashville, TN
    Current Employee - Vendor Management Specialist in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (Less than a year)

    Pros

    Flexible as you are on your own 95% of the time driving to your accounts. Decent benefits. Hourly rates way above average for start. Huge abilities to move around in the company.

    Cons

    Too many companies to choose from with Insurance, I'm used to one company with 2 or 3 options. Here you have 4 or 5 companies with a plethora of options. (Thankful but I feel the rates weren't as good as other places I've worked because of this) Wear and tear on your own vehicle however company cars are in the works. Good PTO from the get go and holidays off.

    MSC Industrial Direct Response

    Jan 26, 2018 – Program Manager, Talent Acquisition

    We appreciate your feedback. As we want to provide a variety of benefits to support our associates and their families, we're happy we're able to offer a wide range of benefit options as everyone's... More


  7. Helpful (1)

    "MSC Vending Key Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Accounts Representative for Vending in Dallas, TX
    Former Employee - Key Accounts Representative for Vending in Dallas, TX

    I worked at MSC Industrial Direct full-time (More than a year)

    Pros

    grateful to have a job and some of the people you work with that are going through the same hell with you, help keep you sane

    Cons

    worst company I have ever worked for! very unethical, the supervisor is Dallas is a joke. She used to sit in her office with the door closed smoking a vape until it was reported, the worst phone system I have ever worked with where you log in through the computer and causes bad connections and you get in trouble for the poor the quality of the call

    Advice to Management

    get rid of the supervisor you currently have in Dallas. She is awful and makes everyone miserable. The supervisors in South Field are much more professional and ethical

  8. "Marketing..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Melville, NY
    Current Employee - Marketing Manager in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    As a well-established member of my industry, simply the best company I have ever worked for! I am empowered to leverage my expertise and encouraged to constantly grow.

    Cons

    No company is perfect, MSC is no exception but I can't think of any real 'cons'

    Advice to Management

    MSC has a great mix of customer, associate & company focuses. Keep it up! (and thank you)

    MSC Industrial Direct Response

    Jan 24, 2018 – Program Manager, Talent Acquisition

    Thank you for taking the time to post a review. We are always striving to improve the customer and associate experience and thrilled to hear you are happy!


  9. Helpful (4)

    "Progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Melville, NY
    Current Employee - Manager in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Clear vision for the future, strong culture, responding to changes in environment.

    Cons

    Results still not where they should be, company still not hitting its targets.

    Advice to Management

    Clear out the noise, stay focused on the plan, ignore the detractors and just execute.

    MSC Industrial Direct Response

    Dec 4, 2017 – Program Manager, Talent Acquisition

    Thanks for your feedback and taking the time to post a review.


  10. Helpful (1)

    "Lots of Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CFC
    Former Employee - CFC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Lots of opportunity to make your bosses look good.

    Decent benefits and wages.

    Most associates want to be successful in spite of management's shortcomings.

    Cons

    Cronyism- appointing "cronies" to positions of authority, regardless of their qualifications.

    Advice to Management

    In order to really grow as a business and become a true employer of choice bring in independent consultants to review and evaluate the staff in all management level positions.

     Also review past HR investigations and complaints. Multiple notices to HR about the same person probably has merit behind it. Investigate more than asking the accused if something is true or not.


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