MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated January 4, 2019
413 reviews

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3.3
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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
233 Ratings

Employee Reviews

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Pros
  • "nice work environment, good benefits, job security" (in 34 reviews)

  • "Employee-focused company, car provided, good work/life balance for sales reps" (in 16 reviews)

Cons
More Pros and Cons

  1. "Can't imagine working anywhere else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Excellent benefits, Paid holidays, rewards for top performers, great bonus plan, Community Relations outreach efforts are amazing. The company is holding their leadership teams and the associates accountable for their behavior and their performance - this is a refreshing change and should result in higher satisfaction/engagement for those who truly want to work here.

    Cons

    None - I am pleased with the changes and decisions the company is making.

    Advice to Management

    You are moving in the right direction. Don't let the associates who have been here forever bring you down. Encourage those who aren't happy to move on.


  2. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Los Angeles, CA
    Former Employee - Account Executive in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    -Ability to manage your accounts as you see fit in order to achieve maximum gains.
    -Company vehicle
    -Benefits are good, 401k match

    Cons

    -Constantly shifting sales goals and metrics
    -Website not on par with major competitors

    Advice to Management

    Invest in website search functionality

  3. Helpful (2)

    "Challenging position heavy focus on CRM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Los Angeles, CA
    Former Employee - Account Executive in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Field level sales entrusted with a ton of leverage and ability to work with customers

    Cons

    EXTREME focus on Salesforce gets frustrating

    Advice to Management

    This is a great company.


  4. "Boring but ok, very stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Picker/Packer in Elkhart, IN
    Former Employee - Picker/Packer in Elkhart, IN
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time (More than a year)

    Pros

    Stable hours, decent pay, simple work, good benefits, no forced OT.

    Cons

    Very uninteresting work, low growth or ability for wage increase.


  5. "Customer Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Good Benifits, good vacation if you have been hear over 5 years

    Cons

    No upward mobility, low pay


  6. "Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Empowerment. Learned a lot. Good management.

    Cons

    Hours were tough at times.


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative
    Current Employee - Business Development Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Great Benefits
    High earning potential
    They always pay on time

    Cons

    Some miscommunication
    Some problems with deliveries

    Advice to Management

    Keep working hard

  8. Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metalworking Specialist
    Current Employee - Metalworking Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    good comp. good people.

    Cons

    benefits could be improved.

    Advice to Management

    build better benefits.

    MSC Industrial Direct Response

    Nov 5, 2018 – Program Manager, Talent Acquisition

    Thank you for taking the time to post a review. We provide a comprehensive benefits program with many options to support you and your family's health and financial future however are interested to... More


  9. Helpful (1)

    "Yellers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Davidson, NC
    Former Employee - Anonymous Employee in Davidson, NC
    Doesn't Recommend
    Negative Outlook

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The benefits are good -Outsourced

    Cons

    Horrible leadership- Need to clean house

    Advice to Management

    Give the Tenure associates their retirement package and let others get a chance to grow within and take leadership roles and you would be surprise the better reviews this company will get.

    Moving staff from Melville to Davidson was the worst this company could have done. This company should have hired new staff. The Senior Staff are the ones that have been with the company more than 10 years are the ones who give the company a bad name. They yell at you in stead of talking to you its tolerated and the retaliation is Camouflaged. When you report a Manager and direct report incident Business partners are of course on the company side but will tell you to deal with it and help managers get you out the door. WHAT HAPPEN TO OPEN DOOR POLICY. It's open door alright. They open the door the escort you out if you stand up to them. Don't take this as a disgruntle former employee but from someone who has first hand experience with the TENURE employees


  10. "Accounts Receivable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Great benefits and pay family lifestyle

    Cons

    The commute for some I drive 45 mins

    Advice to Management

    Listen more you just may learn more