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MSC Industrial Direct Reviews
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    MSC Industrial Direct Reviews

    Updated September 15, 2017
    346 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    MSC Industrial Direct CEO Erik Gershwind
    Erik Gershwind
    192 Ratings

    346 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • Great Company Culture, Good Benefits (in 27 reviews)

    • Employee-focused company, car provided, good work/life balance for sales reps (in 13 reviews)

    Cons

    • Better communication between upper management and lower level employees (in 27 reviews)

    • No room for advancement or salary growth (in 9 reviews)

    More Pros and Cons

    1. "Solid company with great culture!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Account Executive in Dallas, TX
      Former Employee - Account Executive in Dallas, TX
      Recommends
      Negative Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time (More than 5 years)

      Pros

      Great culture, Great Customer Service Focus, Product Deliveries are Fast and Accurate.

      Cons

      Salesforce.com is starting to be used as "Big Brother" watching you.

    2. Helpful (1)

      "worked with company for 12 years as outside sales and branch manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at MSC Industrial Direct full-time

      Pros

      good people want to do a good job.

      Cons

      local managers do not have skills and are used as puppets. local market manager is cut throat and if they want to get ride of you they have the power to destroy your caricature. Goals set so high to prevent higher earnings.

      Advice to Management

      upper mangement now in mode to cut loose all the senior people to get as said in a meeting "More millennials in the company"

      3. Join the MSC Industrial Direct team
      See Our Latest Jobs

    3. Helpful (2)

      "Inventory management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Inventory Specialist in Dallas, TX
      Former Employee - Inventory Specialist in Dallas, TX
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time (Less than a year)

      Pros

      Commitment to customers, good IT support

      Cons

      Too much overhead. Often micro management. Unrealistic goals for bonuses

      Advice to Management

      Get lean...too much fat & waste at corp level

    4. "Sales Trainer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Approves of CEO

      I worked at MSC Industrial Direct full-time

      Pros

      Hard working associates. Solid company

      Cons

      Managers/Supervisors are not leadership material and do not have the experience nor capability to mentor or coach associates. Newer management preach culture but don't believe/follow it President of company not aware of mismanagement.

      Advice to Management

      Erik (President) needs to personally have rotating department focus groups eliminating all management and speak directly with associates

    5. "EPMO weak"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Manager in Melville, NY
      Former Employee - Project Manager in Melville, NY
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at MSC Industrial Direct full-time (Less than a year)

      Pros

      Solid and stable. Upper management strong. Good benefits. Great training plans. Employee engagement. Internal job opportunities. Perks and morale boosting.

      Cons

      Functional leaders micromanage and mismatch with upper management directives. HR group weak. EPMO team is too IT focused and is not truly cross functional.

      Advice to Management

      Overhaul HR (except payroll) and EPMO leaders.

    6. "Account Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Executive in Melville, NY
      Current Employee - Account Executive in Melville, NY
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time (More than 3 years)

      Pros

      Really good to the employees that work for them. Very family oriented.

      Cons

      Better communication between upper management and lower level employees.

      Advice to Management

      NA

    7. "Outside Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Representative
      Current Employee - Account Representative
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at MSC Industrial Direct full-time (More than 3 years)

      Pros

      Employee-focused company, car provided, good work/life balance for sales reps

      Cons

      A lot of change, emails are sent 24-7, difficult to continuously grow accounts

      Advice to Management

      None

    8. "It's so so."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Selector in Mableton, GA
      Former Employee - Selector in Mableton, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at MSC Industrial Direct part-time (More than a year)

      Pros

      It was a cool place to work part time

      Cons

      Unrealistic expectations with their out of date computer system.

      Advice to Management

      Update the whole system.

    9. "Navigating growth"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at MSC Industrial Direct full-time

      Pros

      Great talent everywhere in the company.

      Cons

      The career paths seem narrow.

    10. "TeleSales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Telesales in Southfield, MI
      Former Employee - Telesales in Southfield, MI
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at MSC Industrial Direct full-time (More than 3 years)

      Pros

      Ability to sell all products
      Nice catalog
      Updated call center

      Cons

      Turnover
      Impossible to earn commission
      Politics
      Bad call center environment

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