MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated May 21, 2018
388 reviews

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3.0
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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
216 Ratings

388 Employee Reviews

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Pros
  • Employee-focused company, car provided, good work/life balance for sales reps (in 15 reviews)

  • nice work environment, good benefits, job security (in 30 reviews)

Cons
More Pros and Cons

  1. "Good company. Solid values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Account Executive in Dallas, TX
    Former Employee - Outside Sales Account Executive in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    MSC Industrial will provide all the tools needed for a sales rep to be successful. They have quality products, excellent service and committed to serving the customer.

    Cons

    The manager will occasionally switch the focus of product emphasis due to corporate office pressure. No different than other companies though.


  2. "Pros and Cons (just like anything else)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Davidson, NC
    Former Employee - Senior Manager in Davidson, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 5 years)

    Pros

    For the most part, the people are great to work with at MSC. My position within the company allowed me to have had the pleasure of working with individuals at the highest levels down to the lowest levels. This have provided me with insights from all associates.

    The pay is fair, the bonus is generally fair but not so much the allocations between executives and lower levels (changes annually) and the stock Comp is fair (same comment about allocations though).

    Cons

    Some of the latest additions to the executive staff have left me questioning my continued support as a shareholder.

    Lack of insight/support from some of the previously mentioned executives (this comment is intentionally general in nature).

    Lack of appropriate technology tools and funding to get the tools to effectively get the job done (again, this was specific to my role and not a general comment about the entire organization because MSC does invest in tools across the board).

    If you’re searching for a job here, be careful if you are a person who needs to feel valued and wants accolades in your job. Not so much of that goes on at MSC. Certainly not in the area of the business I worked.

    Advice to Management

    If there is one thing I can recommend it’s listen to your associates. It’s one thing to speak a big game and another to actually go out and do it.

  3. "Inventory management specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 5 years)

    Pros

    SOME in senior management are professional and sincere

    Cons

    Micro management. Make the numbers or your out.

    Advice to Management

    Reduce overhead


  4. "Changes have not been good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    I really enjoy the people I work with here. All over the country the team is a group of hard working people. The pay is fair but not great. The chance to get promoted is there as well but you will not get a big increase.

    Cons

    The changes at an exec level continue to baffle us. Promoting web marketing exec last year to a very senior role has us all scratching our heads but if you have gift of gab the CEO loves this and ignores everything else.

    Advice to Management

    Be fair with bonus ratings. How does Ceo get maximum and we don’t.


  5. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    There are some good people at the company

    Cons

    Nepotism, lack of accountability, place social aspects above business aspects, keeping a lot of dead wood on

    Advice to Management

    Stop letting people get away with things


  6. Helpful (3)

    "Horrible Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Associate in Greenville, SC
    Former Employee - Inside Sales Associate in Greenville, SC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than a year)

    Pros

    Pay and company trainings for continuing education.

    Cons

    Political if Supervisor doesn't like you will get you out the door. Racial branch really expresses this.

    Advice to Management

    Please have HR more involved with branches to stop racism and other issues.

    MSC Industrial Direct Response

    May 1, 2018 – Program Manager, Talent Acquisition

    MSC is committed to providing a professional and respectful workplace for all associates. If any associate has concerns we encourage them to use the open door policy. This post indicates individual... More


  7. Helpful (2)

    "Outside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The culture is very excepting. The resources make it easier to be successful. Management typically is very helpful and cares about your wellbeing. Can make a career here if you really want to, many chances to be promoted.

    Cons

    The commission structure...my god it's so incredibly confusing making it hard to earn com consistently. The company seems to be chasing it's tail at times.

    Advice to Management

    Focus on removing or changing employees with negative attitudes, in sales positivity breeds sales and negativity is pointless.

  8. "Sr Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Good Salary and Benefits. Has treated associates very fair and consistent.

    Cons

    Work load. Expectations are very high which is great but resources to meet those expectations are limited are non existent

    Advice to Management

    Ensure that associates are in the right position to be successful and have the tools needed and resources needed to meet expectations


  9. "Branch manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Nice perks.. company car, yearly bonus, stock grants

    Cons

    Seem's like people in upper corporate management are making decisions that really have no business making. The Sales call has now become some orchestrated and scripted presentation. Every year has new programs that for the most part make no sense in a real sales environment.

    Advice to Management

    Let the salespeople do their thing and stop putting them on a leash.


  10. "If you want to be in Industrial Distribution MSC is the place to be"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time

    Pros

    pay for performance is great

    Cons

    None Over 20 years and no complaints

    MSC Industrial Direct Response

    Mar 16, 2018 – Program Manager, Talent Acquisition

    Thanks for taking the time to post a review. We couldn't agree more! There is so much to be proud of here at MSC. And thank you for your 20+ years of dedication to this company.


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