MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated February 22, 2017
309 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
164 Ratings

309 Employee Reviews

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Pros
  • Ability to move up within company and good benefits and a good bonus program (in 22 reviews)

  • Excellent work-life balance, team members (in 11 reviews)

Cons
More Pros and Cons

  1. "MSC is ready for the future!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Account Manager in Minneapolis, MN
    Current Employee - Key Account Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Work life balance
    Great management team
    Great support from vendors and metal working team

    Cons

    In the past management had visions but didn't share them well with their associates.

    MSC is not well known outside of the metal working industry.

    Advice to Management

    Continue to share your vision with all associates so we can all be working together to keep the boat moving forward.

    Advertise and continue to invest in your marketing department

    MSC Industrial Direct Response

    Feb 27, 2017 – HR Generalist

    We appreciate your feedback and we are committed to sharing the company's vision. As you may know, our President holds periodic Town Hall meetings where he shares the current state of the business ... More


  2. "Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Charlotte, NC
    Current Employee - Coordinator in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct (More than a year)

    Pros

    Excellent work-life balance, team members

    Cons

    Opportunity for advancement and middle managers. Two of the things that MSC can improve on the most. Managers really do play favorites. Give them a sob story, you get a raise. Meanwhile, the hardest workers in your department are hung out to dry. And do not question them as there will be retribution.

    Advice to Management

    Compensate your hardest workers. All the focus is on getting more associates instead of rewarding your senior associates. So inevitably, senior associates leave. This creates a vicious cycle of an undertrained, underperforming department. The work you wish to accomplish will never be completed if this continues.


  3. "TSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Good benefits; health insurance options, 401K, vacation and sick time

    Cons

    The base pay is poor, they are switching your accounts every 6 months and your commission is based on your last years' month sales. Commission is very difficult to obtain. No local room for advancement. Top heavy management, but that is where all the high paying jobs are available. Management has no regard for this position, but it is the money maker for the company. TSR's build sales and then an outside sales person gets the account. Your account deck is like a revolving door; not knowing what is in or out.

    Advice to Management

    Pay needs to be significantly increased to be competitive. Reward the long term employees vs hiring new at $10K more. Understand the position and be thankful every time you go to the bank.


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  5. "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer
    Current Employee - Buyer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Great company with many opportunities grow.

    Cons

    Benefits are ok and health plan has higher deductibles but overall good.

    MSC Industrial Direct Response

    Feb 27, 2017 – HR Generalist

    Thanks for your review. We are proud to say that over 30% of our associates fill our open positions. We strive to offer a wide range of benefits at different price points and coverage levels to meet ... More


  6. Helpful (1)

    "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Hours if you arr lucky. 401k.

    Cons

    Pay is OK. Reviews are a joke. Little opportunity to advance. Complaining employees.

    Advice to Management

    Be consistent. Don't show favortism.


  7. Helpful (1)

    "One of the best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Laid back friendly environment, nice cafeteria, very professional management.

    Cons

    No room for growth if you does not belong to specific group of management peoples, no appreciation of hard work and innovative thinking.

    Advice to Management

    Already tried to communicate many time to management, but no body is ready to litsen.


  8. Helpful (3)

    "EH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Pay was good, customers were mostly good

    Cons

    Manager absolutely awful and always in a horrible mood.

    Advice to Management

    GET NEW MANAGEMENT


  9. Helpful (1)

    "Overall ok but it depends on what kind of job you are looking for. Management is terrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Davidson, NC
    Former Employee - Coordinator in Davidson, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Most of the people I worked with were amazing. The community relations team makes working there lots of fun. They keep everyone engaged.

    Cons

    Raises were horrible-never got above 2%. benefits were not that great at all. Mangers need to be replaced-it's well beyond training. Favoritism is rampant. No chance for advancement unless you kiss butt real well. Managers promote the wrong people. No matter how hard you work, you'll never go anywhere unless you and your boss are tight. They use all of their fun engagement events to keep you from seeing what is really going on. Don't trust ur boss. They all lie. Some of them don't really even do that much work. Kronos forms, that's it.

    Advice to Management

    Be honest with your employees and put their interests ahead of your own. Promote a positive work environment and stop cultivating the drama. Promote and utilize the skills of the employees you have instead of hardening them into disgruntled employees until they sick of it and quit.


  10. "Inside Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Great company to work for, with a great culture. They like to promote from within, which offers business opportunities to climb the career ladder.

    Cons

    Small team in office at branch so you are kept very busy, with phones ringing a lot and a small team to balance calls.

    Advice to Management

    Better balance of each inside sales executive answerinf rhe telephone and doing calls. This needs to be addressed to ensure a balance of workload.

    MSC Industrial Direct Response

    Jan 24, 2017 – HR Generalist

    Thank you for your feedback. We are currently reviewing the telephone routing challenges and are working to streamline call volume and work load more efficiently. We appreciate you taking the time to ... More


  11. Helpful (6)

    "A Living Hell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative
    Former Employee - Account Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    - Company Car with paid gas & Insurance
    - Ipad
    - IPhone

    There are some good people that work at the company.

    Built good relationships with customers as well.

    Cons

    You will not retire from this company. One of the 3 below will occur.

    1.) You will find a better career and get out of this depressing environment.

    2.) You will be fired from the company due to having a great previous year. 20% growth expectation year in and year out despite economic conditions.

    3.) You will have a heart attack from the stress of dealing with 15 levels of middle management, the inside sales team & the outrageous List pricing of MSC.

    Advice to Management

    Restructure everything!



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