MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated October 15, 2018
403 reviews

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3.2
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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
224 Ratings

403 Employee Reviews

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Pros
  • "nice work environment, good benefits, job security" (in 31 reviews)

  • "Employee-focused company, car provided, good work/life balance for sales reps" (in 15 reviews)

Cons
More Pros and Cons

  1. "Outside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Representative in Corpus Christi, TX
    Former Employee - Customer Sales Representative in Corpus Christi, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than a year)

    Pros

    Incredible support from sales team.
    Flexible schedule.
    You get what you give.

    Cons

    None that I can think of


  2. "Vending Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time (More than 5 years)

    Pros

    In some positions they allow you to work 4-10s. Which give a nice work/life balance.

    Cons

    They used to be a good company to work for. However, when Erik took over he started to move away from Sid’s dream and it stopped becoming a family friendly company. Also, they are sending a lot of jobs overseas to India. They first said it was to help with customer service, that was in 2016. Two years later they have sent hundreds of jobs overseas.

    Advice to Management

    Your employees are indivuals who should be treated like it rather than just a number. Also, stop sending jobs over seas.

  3. "Company has gone from great to zero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very few as of right now

    Cons

    Pay structures are being changed for many managers with invaluable experience. I didnt take the job to be paid less.

    Advice to Management

    Highly skilled employees expect the terms of original employment to stay the same. I can see reducing bonus, but reducing salary...expect the best to leave


  4. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forklift Operator in Atlanta, GA
    Current Employee - Forklift Operator in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Pay, Benefits, Advancement Opportunities, Co-workers

    Cons

    Favoritism, Environment, Unequal treatment, Necessary Work

    Advice to Management

    Treat all employees the same, hold all to the same standards


  5. "Pro's and Con's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    401 k company match, benefits, flexible work schedule

    Cons

    lack of work life balance. not enough qualified supporting resources.

    Advice to Management

    Allow each location to assign a peer leader to conduct focus groups at least twice a year. Feel some people are reluctant to express their true feelings and concerns to upper management, but may feel more comfortable sharing details with a peer they trust.


  6. "Network Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Manager-Excel at computer hardware and Network

    Cons

    I really want to work in this amazing company

    MSC Industrial Direct Response

    Sep 7, 2018 – Program Manager, Talent Acquisition

    Thanks for your review.


  7. "Do the Right Thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Senior Management ALWAYS considers the impact on current associates when implementing any significant change in the organization.

    Cons

    If you do not have high personal integrity, and a strong dedication to success, this is not a company for you.

    MSC Industrial Direct Response

    Sep 7, 2018 – Program Manager, Talent Acquisition

    Thank you for posting a review. We appreciate it.

  8. "Working for MSC Industrial Direct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Low level of micro management, great place for a self driven person to work.

    Cons

    Constantly shifting corporate focus can make it hard to understand one's direction.

    Advice to Management

    Pick a direction and stick with it.


  9. Helpful (1)

    "Telesales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative
    Former Employee - TELESALES Representative
    Doesn't Recommend

    I worked at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Decent pay. Flexible hours. Good amount of vacation and paid holidays off. Ability to work to your own pace. Not micro-managed.

    Cons

    This was by far the worst sales position I have ever been in. There is no measurement of success in the the TSR position. Commission plan not so great. Goals are hard to obtain. Values and culture have pretty much gone out of the window. They continue to lose loyal associates because they don't value them. They rather bring new associates in at $15/hr when senior associates make at least $20 or more. Honestly, no one has real control over how their deck performs. No one is on a level playing field. Managers don't manage, no coaching plan in order for those who are having a difficult time performing. You are also a victim of your own success. Broken system of how accounts are assigned. They dump bad accounts on you from the Outside Reps, do account moves that you have no control over and point the finger at you when the sales are down. They don't take accountability for their faults as a company. No career path nor growth opportunities.

    Advice to Management

    Start to value your employees more. Sure you can get rid of the higher based employees and bring in someone doing the same job for less, but you get what you pay for. You will have disgruntled employees and and high turnover rate. Good luck with that!


  10. "Stock Handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time

    Pros

    Great pay and great benefits

    Cons

    Poor management, no team player, lazy


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