MSC Industrial Direct Reviews

Pros

Over my time at MSC I came across a lot of great people. I feel like management is trying to do the right thing. Company Car, benefits are okay, and be able to work remotely. We have so many programs that can help our customer base.

Cons

For the cons, man when I first started we were so close. Then so many changes came next, customer experience 1.0, 2.0, and then 3.0. Basically, letting a bunch of people go. Most were hired into different roles , which was nice of MSC to do. We changed our commission plan like 5 times, still don't understand what is going on. My goal has been raised where we make some money but not enough. I got my first raise which is at 3% another slap in the face. I am seeing so many top talent and tons of experience leave this company. Relationships is what built the business MSC has today and it feels like MSC thinks challenger is going to solve everything. Nobody likes a pushy salesperson just saying! Everything needs to be about our customers, all these changes made us worse. It is sad to see all the people I use to work with leaving to work for other companies. I mean good for them , I am glad they found something exciting. Here I am looking around and I don't recognize anyone anymore. Of course I get CRM is needed for documentation but salesforce doesn't get you more sales just because you put a note or checked the box on a nav play.

Pros

Nothing to share at this time.

Cons

Nothing that I can think of.

Pros

New senior leadership has an eye on developing employee and implementing innovation in products and services

Cons

Viable career paths is an area needing work at the company.

Pros

Expect your sales plan to increase every 90 days regardless of where you are to plan. Sales plans are initially set very aggressively high to reduce the commission payouts Inventory levels are low and back orders and cancelled orders are high on common items. msc is big on wage suppression! Building your wealth is not in the cards here.. (sure you can buy stock through the employee stock purchase plan, but if you dont have enough $$ to put food on the table, how can you buy stock?) mirco management is the norm. beware the msc bureaucracy!

Cons

I am disappointed in myself for accepting the offer. I am actively in process of interviewing for a different opportunity. NO long term future with this company. (unless you want to work for peanuts!)

Pros

If you like working alone and training yourself this is a great place to do that. You do have to deal with some people that are working for the company that are not fun to deal with but they've been there so long no one can get rid of them cuz they know so much

Cons

You are on your own.

Pros

Company vehicle and gas with small employee payment per check. Good work life balance. Local travel Great solutions for customers.

Cons

Health coverage is average for large corporation. Too many directives. Priorities change too often. Commission structure is too convoluted. Quarterly goal increases too high to make a good living. No pay raise in 2 years Pricing is too high to compete with locals No company apparel provided.