MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated March 1, 2017
71 reviews

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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
46 Ratings

71 Employee Reviews

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Pros
  • Great Company Culture, Good Benefits (in 25 reviews)

  • Excellent work-life balance, team members (in 11 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Fernley, NV
    Former Employee - Call Center Customer Service Representative in Fernley, NV
    Doesn't Recommend

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Able to work independently, set days off and good health benefits

    Cons

    Poor management, very stressful and an unreasonable work load, hostile work environment, very rude HR department.

    Advice to Management

    Be kinder to the people that show up to work on time and prove to be great employees. No integrity in upper management and they tend to take it out on their employees.

    MSC Industrial Direct Response

    Mar 6, 2017 – Program Manager, Talent Acquisition

    Thank you for taking the time to post a review. We take the feedback very seriously and share it with our management team. With our open door policy, we encourage our associates to discuss their... More


  2. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in Wood Dale, IL
    Current Employee - TELESALES Representative in Wood Dale, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    Great work hours. Great training.

    Cons

    Lack of career opportunities unless you want sales locally. Benefits and pay isn't the best .

    MSC Industrial Direct Response

    Jan 27, 2017 – HR Generalist

    Thanks for sharing your feedback. We recognize the importance of providing our associates with different career opportunities and have a proven track record of promoting from within. However... More

  3. Helpful (9)

    "Not what it once was....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melville, NY
    Former Employee - Anonymous Employee in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MSC Industrial Direct full-time (More than 10 years)

    Pros

    My co workers, the office surroundings, the benefit's were good.

    Cons

    No advancement after years of committed dedication to my position, I volunteered my own time for outside functions, was loyal and hardworking and hoped that I would never have to leave MSC, but the low pay, long hours and no advancement forced me to leave.. It always seemed as though there was the same people being promoted and the real associates who worked so hard were never even considered for advancement. My manager was inexperienced and never at her desk, countless days she left early or just never came in, and this went on with knowone saying a word. So many other departments complained of work not done and errors in her work, still she is there. I went to the HR dept and nothing was done, she actually promised me higher pay, and a promotion every year and I never received either. I applied for many positions and was told I wasn't qualified, when clearly I was. There are so many people there who thrive off the real workers and Erik does nothing! I had a person in my dept who had a business that they ran all day long I complained to my manager, she did nothing and I went to HR and they did nothing! I worked for Sid and this wouldn't be happening if he was still here, he promoted hard working associates, not just friends!!

    Advice to Management

    Erik is too removed form his company, he has no idea how badly his management team is, sadly MSC culture is dying!


  4. Helpful (5)

    "Company has to find a balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct (More than 3 years)

    Pros

    Corporate environment with 401K with 3% matching and bonuses when company feels they can afford to give them.

    Cons

    Not enough people to handle workload. Understand that part of this is due to sales being down in manufacturing, but everyone is so stressed out and morale is low.

    Advice to Management

    Please look at the workload and try to hire accordingly. There is only so much someone can take on before it affects their health or they leave the company. We are continuing to lose good people.


  5. Helpful (2)

    "Good Compnay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Osceola, IN
    Former Employee - Customer Service Representative in Osceola, IN
    Neutral Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than 8 years)

    Pros

    They are a fair company that cares about their associates.

    Cons

    Workload is not consistent however goals are.


  6. Helpful (4)

    "Ccsg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCSG in Texico, NM
    Former Employee - CCSG in Texico, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than a year)

    Pros

    None very poor out look on people and area would never recommend to anyone looking for a job go work for competitor

    Cons

    Poor management and no follow through by anyone training has much to work on and company has many area to improve on

    Advice to Management

    Look at how management handles sales reps and areas

    MSC Industrial Direct Response

    Oct 20, 2016 – HR Generalist

    We're sorry you did not have a positive experience with CCSG. Not sure when you were with us, but we’ve done a tremendous amount of work in the past year to support our sales field and drive growth... More


  7. Helpful (21)

    "LAYOFFS in MELVILLE! Why isn't anyone on here talking about this?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Great if you work in their Charlotte location.

    Cons

    People have been let go. Departments have been closed or consolidated and no one on here has mentioned that? How can you give good reviews to a company that promised no layoffs and then starting letting people go more than two years ago. Ridiculous!

    Advice to Management

    Be honest with people and admit you will be closing Melville branch in favor of cheaper to operate Charlotte.

  8. Helpful (10)

    "Custom Service/Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jonestown, PA
    Current Employee - Customer Service Representative in Jonestown, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Location and maybe days where we all bring in food.

    Cons

    There are do many. We need a better leader and motivator. We need fresh new ideas and not a leader who is just concerned about his bonus.

    Advice to Management

    Please, please listen to us. Our department is not ad it appears. He does not help or motivate us. If we speak up, we suffer the consequences.


  9. Helpful (6)

    "MSC GREEDY MANAGEMENT!!##??"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bin Maintenance in Atlanta, GA
    Former Employee - Bin Maintenance in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at MSC Industrial Direct (More than a year)

    Pros

    There is no good reason to work there's, a lot of back biting and favoritism. a group of
    associates come to work and white and never gets dirty, some people's work some don't

    Cons

    The people's running this facilities are confused just thinking about their money,
    baseline do not correspond with the building all bar codes don't scan matching the
    Rf gun, so you always set up for failure,you can work there a yr and not make .50C
    When we doing good they always find a way to still tear down their associates....................

    Advice to Management

    get the baseline right were it corresponds with the building the owners know about this before
    they bring in a UNION!!!!!!!!!


  10. Helpful (3)

    "No business ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Elkhart, IN
    Current Employee - Anonymous Employee in Elkhart, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice building, friendly associates

    Cons

    Situational business ethics, lots of back door deals. Anti- Union unless it's family or friends.

    Advice to Management

    Have real integrity


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