MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated June 25, 2017
84 reviews

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3.0
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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
35 Ratings

84 Employee Reviews

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Pros
  • Great Company Culture, Good Benefits (in 26 reviews)

  • Excellent work-life balance, team members (in 11 reviews)

Cons
More Pros and Cons

  1. "Account Exec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    not much direction and days, appointments set by you. Very flexible schedule

    Cons

    management not supportive, lots of organization issues. hard to meet customer commitments.

    Advice to Management

    departments should take accountability to their jobs......


  2. Helpful (1)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Big company with some opportunities.

    Cons

    Culture has changes since the last CEO retired, Now its all about cutting positions and giving everyone more to cover. Its like a movie set, lots of good looking fronts, but no support behind it.

  3. "Merchandise selector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merch Selector in Fernley, NV
    Former Employee - Merch Selector in Fernley, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The pros of this company include good benefits, strong family values and the ability to move up within.

    Cons

    During my time with MSC they went through several management changes which often left things in disarray. Poor communication between upper management and employees.

    Advice to Management

    Keep trying.

    MSC Industrial Direct Response

    Jul 14, 2017 – Program Manager, Talent Acquisition

    We appreciate your feedback, thanks for taking the time to post a review. Best of luck to you.


  4. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    The company has clear plans for growth and provides opportunities for advancement.

    Cons

    Goal were sometimes in conflict with one and other and this could be seen by the customer.

    Advice to Management

    Clear - concise goals with attainable plans would be beneficial.


  5. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Major backing as far as CS and tools needed to perform the job.

    Cons

    Compensation could be better given the size of the company.

    Advice to Management

    None


  6. "Need to continue making changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The company has brought in new people to help drive change and culture. Company has a great CEO and solid strategy, but a long way to go.

    Cons

    Too many long-term associates who don't want to change. Not enough resources to get work done.

    Advice to Management

    Keep making changes throughout the organization. You're on the right path but not there yet.


  7. "It's a decent job to have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Executive in Southfield, MI
    Former Employee - Telesales Executive in Southfield, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The job is easy if you do it and are consistent. You can make commission if you hustle everyday. The metrics aren't hard to achieve - be on the phone for at least 2 hours and 15 minutes and make 15 contacts (learning something about the customer, finding a new opportunity or closing a sale) roughly 50 calls a day. Management doesn't want you placing orders etc but when you are talking with people and they want to order something it ruins the relationship if you send them elsewhere to get it done.
    Base pay can be ok if you get hired in for sales, but if you transfer to the department the pay isn't ok.
    If you need a job it's a decent company to work for.

    Cons

    National telesales manager doesn't seem to get the pulse of his people
    They hire lazy people that don't want to work hard and then complain they aren't making commission
    Most supervisors are clueless and are not able to coach and help new people
    High turnover of staff due to poor guidance and inflated goals i.e. Company growth goals are 3% but your goals to make commission are 15-20% year over year.
    No real room for advancement
    Team morale is low

    Advice to Management

    If you have a top performer - reward them with a higher base pay and better commission structure or they will leave.

  8. Helpful (3)

    "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Charlotte, NC
    Current Employee - Coordinator in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct (More than a year)

    Pros

    Excellent work-life balance, team members

    Cons

    Opportunity for advancement and middle managers. Two of the things that MSC can improve on the most. Managers really do play favorites. Give them a sob story, you get a raise. Meanwhile, the hardest workers in your department are hung out to dry. And do not question them as there will be retribution.

    Advice to Management

    Compensate your hardest workers. All the focus is on getting more associates instead of rewarding your senior associates. So inevitably, senior associates leave. This creates a vicious cycle of an undertrained, underperforming department. The work you wish to accomplish will never be completed if this continues.


  9. Helpful (2)

    "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Good benefits; health insurance options, 401K, vacation and sick time

    Cons

    The base pay is poor, they are switching your accounts every 6 months and your commission is based on your last years' month sales. Commission is very difficult to obtain. No local room for advancement. Top heavy management, but that is where all the high paying jobs are available. Management has no regard for this position, but it is the money maker for the company. TSR's build sales and then an outside sales person gets the account. Your account deck is like a revolving door; not knowing what is in or out.

    Advice to Management

    Pay needs to be significantly increased to be competitive. Reward the long term employees vs hiring new at $10K more. Understand the position and be thankful every time you go to the bank.


  10. Helpful (3)

    "One of the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Laid back friendly environment, nice cafeteria, very professional management.

    Cons

    No room for growth if you does not belong to specific group of management peoples, no appreciation of hard work and innovative thinking.

    Advice to Management

    Already tried to communicate many time to management, but no body is ready to litsen.


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