MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated August 20, 2017
44 reviews

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5.0
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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
32 Ratings

44 Employee Reviews

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Pros
  • Great Company Culture, Good Benefits (in 27 reviews)

  • Employee-focused company, car provided, good work/life balance for sales reps (in 13 reviews)

Cons
  • Better communication between upper management and lower level employees (in 27 reviews)

  • No room for advancement or salary growth (in 9 reviews)

More Pros and Cons

  1. "Outside Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative
    Current Employee - Account Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Employee-focused company, car provided, good work/life balance for sales reps

    Cons

    A lot of change, emails are sent 24-7, difficult to continuously grow accounts

    Advice to Management

    None


  2. Helpful (2)

    "Absolutely amazing company to work for. They really appreciate their employees. I'll never leave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Specialist in Harrisburg, PA
    Current Employee - Program Specialist in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Appreciation, good pay, good benefits, training is thorough, they give you everything you need to be successful.

    Cons

    In my opinion, there are no cons working for this company

    MSC Industrial Direct Response

    Jul 14, 2017 – Program Manager, Talent Acquisition

    Thank you for taking the time to post a review and your recommendation. The pros you mention are some of the reasons why we were named as one of America's Best Large Employers by Forbes. Happy to... More

  3. Helpful (1)

    "Continually Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The company has a strong core belief about building up not only itself, but building up it's employees too.

    Cons

    No real system of monitoring the actions of managerial associates.


  4. Helpful (1)

    "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Columbus, OH
    Current Employee - National Account Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Rated as top 500 employers in US by Forbes, growing company, opportunity for career advancement and great people to work with

    Cons

    Company is ranked 3rd in the industry and looking to reinvent itself to gain share. Ever changing environment requiring the best in talent with an attitude to be flexible

    MSC Industrial Direct Response

    Jun 13, 2017 – Program Manager, Talent Acquisition

    Thank you for taking the time to provide a review. Business agility is key to success and MSC is driven to meet all challenges now and in the future. We truly appreciate your contributions and thank... More


  5. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain in Davidson, NC
    Current Employee - Supply Chain in Davidson, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Culture, People, Vision and Future Planning

    Cons

    I think we all want things quicker as a society - but we are moving at the right pace.

    Advice to Management

    Keeping moving forward - we are strong.

    MSC Industrial Direct Response

    Jun 13, 2017 – Program Manager, Talent Acquisition

    Thank you for your feedback. MSC is positioned for continued growth and we are happy to hear you agree. Thanks again for taking the time to post a review.


  6. "Inside Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Knoxville, TN
    Current Employee - Inside Sales Account Executive in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    People, support, benefits, culture, flexibility

    Cons

    This company is fantastic can't think of a single thing.

    Advice to Management

    None

    MSC Industrial Direct Response

    Jun 13, 2017 – Program Manager, Talent Acquisition

    Thanks for taking the time to post a review. MSC has alot of great things to offer as you mentioned. We are especially proud to have recently been named one of America's Best Large Employers by... More


  7. Helpful (2)

    "Great company. Major changes coming. Upward growth possibilities at all levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Melville, NY
    Current Employee - Account Representative in Melville, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Company culture. encouraging atmosphere. Continues education opportunities. Management cares and understands more now then ever. Great resources for product information and help.

    Cons

    Long hours. Hard to balance work and personal time. Not making commission back to back months, make it hard to support yourself.

    Advice to Management

    Remember it's the front lines of our organization that build customer relationships and company profitability. Not Salesforce. Reward them for what they bring to the table. Winning and losing opportunities both take time and resources. Yet not all are won and not all are lost.

    MSC Industrial Direct Response

    Mar 20, 2017 – Program Manager, Talent Acquisition

    Thank you so much for taking the time to share your feedback. We truly appreciate it. As we move through the current and upcoming changes you will have access to many tools and training that will... More

  8. "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer
    Current Employee - Buyer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Great company with many opportunities grow.

    Cons

    Benefits are ok and health plan has higher deductibles but overall good.

    MSC Industrial Direct Response

    Feb 27, 2017 – HR Generalist

    Thanks for your review. We are proud to say that over 30% of our associates fill our open positions. We strive to offer a wide range of benefits at different price points and coverage levels to meet... More


  9. Helpful (1)

    "Inside Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Great company to work for, with a great culture. They like to promote from within, which offers business opportunities to climb the career ladder.

    Cons

    Small team in office at branch so you are kept very busy, with phones ringing a lot and a small team to balance calls.

    Advice to Management

    Better balance of each inside sales executive answerinf rhe telephone and doing calls. This needs to be addressed to ensure a balance of workload.

    MSC Industrial Direct Response

    Jan 24, 2017 – HR Generalist

    Thank you for your feedback. We are currently reviewing the telephone routing challenges and are working to streamline call volume and work load more efficiently. We appreciate you taking the time to... More


  10. "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    The company has a great culture of respect and dignity for every associate. The company definitely cares about its people, and is really conscious of treating the people right. In a year when the company struggled to meet it's overall financial goals due to the weak economy, they stretched and issued bonuses that were higher than anticipated. They could be better, but understand the economy is driving the performance of the company. The executive team is empowering the managers, etc. to take more ownership of their decisions, and providing the support needed.

    Cons

    The associates can be negative at times and do not realize how good it is here.

    Advice to Management

    Continue communicating with all the associates. Keep adjusting how we have 'always' done things and continue to drive towards making us the most current, competitive company out there. Take a look at pay and benefits across the board (including bonus) to ensure we are a best in class employer.


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