MSC Industrial Direct Reviews | Glassdoor

MSC Industrial Direct Reviews

Updated July 26, 2017
330 reviews

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330 Employee Reviews

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Pros
  • Great Company Culture, Good Benefits (in 25 reviews)

  • Excellent work-life balance, team members (in 11 reviews)

Cons
More Pros and Cons

  1. "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Columbus, OH
    Current Employee - National Account Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Rated as top 500 employers in US by Forbes, growing company, opportunity for career advancement and great people to work with

    Cons

    Company is ranked 3rd in the industry and looking to reinvent itself to gain share. Ever changing environment requiring the best in talent with an attitude to be flexible

    MSC Industrial Direct Response

    Jun 13, 2017 – Program Manager, Talent Acquisition

    Thank you for taking the time to provide a review. Business agility is key to success and MSC is driven to meet all challenges now and in the future. We truly appreciate your contributions and thank... More


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain in Davidson, NC
    Current Employee - Supply Chain in Davidson, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Culture, People, Vision and Future Planning

    Cons

    I think we all want things quicker as a society - but we are moving at the right pace.

    Advice to Management

    Keeping moving forward - we are strong.

    MSC Industrial Direct Response

    Jun 13, 2017 – Program Manager, Talent Acquisition

    Thank you for your feedback. MSC is positioned for continued growth and we are happy to hear you agree. Thanks again for taking the time to post a review.

  3. "Inside Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Knoxville, TN
    Current Employee - Inside Sales Account Executive in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    People, support, benefits, culture, flexibility

    Cons

    This company is fantastic can't think of a single thing.

    Advice to Management

    None

    MSC Industrial Direct Response

    Jun 13, 2017 – Program Manager, Talent Acquisition

    Thanks for taking the time to post a review. MSC has alot of great things to offer as you mentioned. We are especially proud to have recently been named one of America's Best Large Employers by... More


  4. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    The company has clear plans for growth and provides opportunities for advancement.

    Cons

    Goal were sometimes in conflict with one and other and this could be seen by the customer.

    Advice to Management

    Clear - concise goals with attainable plans would be beneficial.


  5. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time

    Pros

    Major backing as far as CS and tools needed to perform the job.

    Cons

    Compensation could be better given the size of the company.

    Advice to Management

    None


  6. "Account Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Pros

    Company Car, Gas Card, Phone

    Cons

    Too much administrative work, weak inside sales teams

    Advice to Management

    Find a better pay system for sales.

    MSC Industrial Direct Response

    Apr 12, 2017 – Program Manager, Talent Acquisition

    Thank you for taking the time to post a review. MSC is dedicated to continuously improving and we encourage all associates to share their perspective and solutions with their manager. As an... More


  7. "Need to continue making changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The company has brought in new people to help drive change and culture. Company has a great CEO and solid strategy, but a long way to go.

    Cons

    Too many long-term associates who don't want to change. Not enough resources to get work done.

    Advice to Management

    Keep making changes throughout the organization. You're on the right path but not there yet.

  8. "Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative
    Current Employee - Account Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Decent pay with Company car, gas card, and company credit card

    Cons

    Training could be better but overall good company

    MSC Industrial Direct Response

    Mar 20, 2017 – Program Manager, Talent Acquisition

    Thank you for your feedback. We welcome any suggestions you have to enhance our current training. Please reach out to your Manager or HR Business Partner to share your ideas. Thanks again for taking... More


  9. Helpful (2)

    "Great company. Major changes coming. Upward growth possibilities at all levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Melville, NY
    Current Employee - Account Representative in Melville, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct full-time (More than 3 years)

    Pros

    Company culture. encouraging atmosphere. Continues education opportunities. Management cares and understands more now then ever. Great resources for product information and help.

    Cons

    Long hours. Hard to balance work and personal time. Not making commission back to back months, make it hard to support yourself.

    Advice to Management

    Remember it's the front lines of our organization that build customer relationships and company profitability. Not Salesforce. Reward them for what they bring to the table. Winning and losing opportunities both take time and resources. Yet not all are won and not all are lost.

    MSC Industrial Direct Response

    Mar 20, 2017 – Program Manager, Talent Acquisition

    Thank you so much for taking the time to share your feedback. We truly appreciate it. As we move through the current and upcoming changes you will have access to many tools and training that will... More


  10. "It's a decent job to have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Executive in Southfield, MI
    Former Employee - Telesales Executive in Southfield, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    The job is easy if you do it and are consistent. You can make commission if you hustle everyday. The metrics aren't hard to achieve - be on the phone for at least 2 hours and 15 minutes and make 15 contacts (learning something about the customer, finding a new opportunity or closing a sale) roughly 50 calls a day. Management doesn't want you placing orders etc but when you are talking with people and they want to order something it ruins the relationship if you send them elsewhere to get it done.
    Base pay can be ok if you get hired in for sales, but if you transfer to the department the pay isn't ok.
    If you need a job it's a decent company to work for.

    Cons

    National telesales manager doesn't seem to get the pulse of his people
    They hire lazy people that don't want to work hard and then complain they aren't making commission
    Most supervisors are clueless and are not able to coach and help new people
    High turnover of staff due to poor guidance and inflated goals i.e. Company growth goals are 3% but your goals to make commission are 15-20% year over year.
    No real room for advancement
    Team morale is low

    Advice to Management

    If you have a top performer - reward them with a higher base pay and better commission structure or they will leave.


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