MSC Industrial Direct Sales Associate Reviews
Updated May 10, 2022
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Found 21 of over 697 reviews
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Ratings by Demographics
This rating reflects the overall rating of MSC Industrial Direct and is not affected by filters.
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- Current Employee, more than 3 years★★★★★
Pros
Good communication from senior leadership
Cons
not a very competitive base salary
- Current Employee, more than 5 years★★★★★
Pros
Over my time at MSC I came across a lot of great people. I feel like management is trying to do the right thing. Company Car, benefits are okay, and be able to work remotely. We have so many programs that can help our customer base.
Cons
For the cons, man when I first started we were so close. Then so many changes came next, customer experience 1.0, 2.0, and then 3.0. Basically, letting a bunch of people go. Most were hired into different roles , which was nice of MSC to do. We changed our commission plan like 5 times, still don't understand what is going on. My goal has been raised where we make some money but not enough. I got my first raise which is at 3% another slap in the face. I am seeing so many top talent and tons of experience leave this company. Relationships is what built the business MSC has today and it feels like MSC thinks challenger is going to solve everything. Nobody likes a pushy salesperson just saying! Everything needs to be about our customers, all these changes made us worse. It is sad to see all the people I use to work with leaving to work for other companies. I mean good for them , I am glad they found something exciting. Here I am looking around and I don't recognize anyone anymore. Of course I get CRM is needed for documentation but salesforce doesn't get you more sales just because you put a note or checked the box on a nav play.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Associates are very helpful and everyone works together.
Cons
Management is a revolving door.
- Current Employee★★★★★
Pros
Fair company with good benefits.
Cons
To much focus on CRM tasks
- Current Employee, more than 10 years★★★★★
Pros
There can be a limited amount of freedom, but it comes at a tremendous cost
Cons
This company doesn’t care about its employees even remotely. No chance for advancement if you’re in sales. Salary for sales people is $30,000 a year, plus a tiny commission (the highest commission you can get is 2%). Once you turn 62, you’re out. They sold me an insurance policy i paid for for nearly 16 years that will not pay. Avoid this company at all cost.
Continue reading - Current Employee, more than 8 years★★★★★
Pros
MSC is a fair company to work for, they care about their employees and try to make the best decisions keeping on everyone's family.
Cons
comp plan has changed a few time. It would be nice if they could come up with something consistent.
- Current Employee, more than 1 year★★★★★
Pros
Bosses seem to care about employees
Cons
Sales jobs can be tough
- Current Employee★★★★★
Pros
Good benefits overall and pay is decent
Cons
Needs more innovation with systems and processes
- Current Employee, more than 3 years★★★★★
Pros
They give you coaching and training
Cons
Big company and has a lot of moving parts
- Former Employee, more than 1 year★★★★★
Pros
Build relationship with your accounts is fruitful and meet many department that will allow you to sales solutions to the customer.
Cons
Numbers! Numbers! AND MARGINS ALWAYS A MUST! NO SLACKERS!
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