MTM Call Representative Reviews | Glassdoor

MTM Call Representative Reviews

Updated Jun 12, 2019

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Found 4 reviews

3.0
StarStarStarStarStar
99%
Recommend to a Friend
MTM CEO Alaina Macià
Alaina Macià
0 Ratings
  1. "Good supervisors, tough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Madison, WI
    Recommends
    Positive Outlook

    I worked at MTM full-time for more than a year

    Pros

    Mtm has good supervisors who are supportive and recognize your efforts. You can get giftcards and prizes. I like the casual dress code too.

    Cons

    High volume call center, back-to-back calls. All day.

    MTM2019-06-12

    MTM Response

    June 18, 2019

    Thank you for taking the time to provide feedback. We’d love learn more about your experience and how we can improve. Please email us at talent@mtm-inc.net.

  2. "Call center rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Lake Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MTM

    Pros

    Good company culture, good management and flexible.

    Cons

    Not applicable, Not applicable, Not applicable, Not applicable and Not applicable.

    Advice to Management

    None

    MTM2015-09-07

    MTM Response

    December 18, 2017Front Office Coordinator

    Thank you for taking the time to write a review and provide feedback. We appreciate your input and are happy to hear you enjoy working at MTM!

  3. Helpful (1)

    "Often lost good employees due to not paying very competitive salaries, even in departments more skilled than call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Representative in Lake Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MTM full-time for more than 3 years

    Pros

    Birthday off, PTO, fairly competitive benefits for health, dental, and life, consistent schedule for the most part

    Cons

    During time there, PTO (sick and vacation time) was decreased to two weeks for first year from 3 weeks. Very strict attendance policies which were easy for me, hard for many. Often held high expectations for CSRs that were not very achievable. CSRs who were either unqualified or had very little time with the company were often promoted to Team Lead because of their availability, while those who couldn't be as flexible...

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    Advice to Management

    When you have a highly skilled and knowledgeable employee, you have to do your part to keep them, especially when your salaries are fairly low for the market.

    MTM2013-12-07
  4. Helpful (1)

    "It was a very demanding and unfulfilled job"

    StarStarStarStarStar
      Former Employee - Call Representative in Laurie, MO

      I worked at MTM full-time for less than a year

      Pros

      Take care of elderly rides for medical appt

      Cons

      demands on your calls for the people that wanted you to do something you were unable to do

      Advice to Management

      learn how to work with people

      MTM2013-09-09
    Found 4 reviews