MTM Reviews

Pros

PTO available, holiday pay, great co-workers, helpful supervisors, progressive company, LGBTQIA+ and BIPOC inclusive. All around great.

Cons

My only con is that I have to work from home, because I really enjoy work/home separation.

Pros

Great company that cares about its employees but more importantly the communities they provide service to.

Cons

Encourage work life balance for all staff

Pros

Work from Home Decent pay, twice yearly performance raises Engaged leadership Clear company goals Really enjoy most my coworkers on mid shift and weekends. Leadership team is great and have helped me become more comfortable doing this type of work. We have a lot of trips to set every day but I enjoy helping our members get where they need to go and talking to different providers all over the US.

Cons

Dispatching is a lot easier when you can work with your team in person vs trying to work out a bunch of trips over email or phone. Would love to go back to an office one day. Training Dept doesn’t invest much time on dispatch training. Our team does their best, but there can sometimes be differences in how people do things because they were trained differently. I think our department needs its own trainer to focus on dispatch.

Pros

My direct team was kind and fun to work with.

Cons

C level leadership does look out for employees.

Pros

great hours, positive work environment, safe community

Cons

occasional upset applicants, no security

Pros

fun atmosphere motivational incentives great leadership

Cons

long hours on the phone technology was out dated

Pros

MTM is a great place to work. There are opportunities for growth. I love that I am able to work from home most of the week. MTM has a very innovative culture. They are always trying to find a way to be better. Two years prior to the pandemic, MTM started piloting WFH programs in different departments. When the pandemic hit, MTM had their processes streamlined. MTM was able to transition the whole company to WFH in an efficient way. That's innovation!

Cons

MTM is actively working to have bipoc executive leadership. MTM has plans and are very intentional about making sure this happens.

Pros

Great benefits, amazing CEO, decent cloud strategy, lower level IT management was pretty good.

Cons

Re-orgs tended to cause confusion across teams. Lack of collaboration between the service desk and the server team. When the new CTO joined MTM, shortly after a member of the server operations team was cut and the rest of the team had to absorb their responsibilities. This impact to server operations team had a significant impact on morale and security operations (due to the nature of the role that was cut). After this personnel change was made, it appears this opened up the budget for more middle-upper IT management to be hired. MTM appears to be much more "top-heavy" in IT management personnel than other companies with comparable IT operations. IT middle management is heavy-handed on disciplining employees for standing up to themselves. For example, being asked to do work above one's pay grade for the engineering team who was "too busy". If an employee were to push back they might be asked to take an "email etiquette" course which only served to highlight middle-management hypocrisy when it comes to the email etiquette in question.

Pros

Work from Home, PTO, Job stability

Cons

1st shift into 2nd shift dispatching continues to be the worst. Almost wish was on 3rd under a better sup/manager or back as a ccr. Volume is a mess and there are dispatchers that get away with doing minimal work because their leaders don’t hold them accountable and are too busy socializing. While I’m grateful I have a job, like the majority of the other dispatchers I’m looking for another job. On top of that, my supervisor’s boss borrowed money from me and still has not paid me back. While I always want to help, not something a manager over all dispatch teams should do and the lack of repayment ripped trust away. Director continues to be a smooth talker and ignore problems with their own dispatch leadership. Such a shame.

Pros

Work remotely and flexible with scheduling

Cons

Huge company which makes organization hard sometimes with all the different departments