MX Reviews
Updated May 18, 2023
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Top Review Highlights by Sentiment
- "The benefits are great and I can come in whenever I need to to be able to make my hours." (in 25 reviews)
- "Everyone from Leads to coworkers are extremely approachable for the most part, and all people you can trust." (in 11 reviews)
Ratings by Demographics
This rating reflects the overall rating of MX and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Great Culture
Apr 26, 2023 - Software Development Engineer In Test (SDET) in Lehi, UTRecommendCEO ApprovalBusiness OutlookPros
I really loved the trust that MX put in their employees.
Cons
They use variable pay model. Variable pay is something I've never liked. Even if you get your full pay each quarter they tax it to the point where you get a little over half.
Thanks for taking the time to share your perspective! We appreciate you!
- Former Employee, more than 3 years★★★★★
Fell off of a cliff
May 1, 2023 - Senior Software Engineer in Lehi, UTRecommendCEO ApprovalBusiness OutlookPros
- They have Nutty Buddy bars in the kitchen
Cons
Everything went downhill fast at MX. As soon as the new CEO joined he decided to flex his new found power causing a tsunami of issues. 1. They laid off 200+ people which destroyed company morale. They removed some key positions and people and left massive gaps as part of the layoffs. 2. They started assigning some of these gaps to teams that have 0 domain knowledge and wonder why it takes so long for us to figure things out. 3. A lot of the core people started leaving after the lay off's leaving even more hard to fill voids, and morale continued to plummet. 4. Then they started to remove some company benefits. 5. Then they started to mandate that ALL employee's including remote have to come in 1 week a month. 6. Code quality went way down and started to cause a lot of production issues. They had a lot of issues solving these issues since the key players had either left or were let go. 7. The developer environment wasn't accessible for over a month, putting work on hold. 8. Instead of giving the employee's a raise they gave them variable compensation increases, which essentially means. You may get a bonus or you may not, who knows. It just got to the point that I did not need all of that stress in my life so I left.
Continue reading - Former Employee, more than 5 years★★★★★
This isn’t the MX it used to be
Feb 15, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
Intelligent people who cared about the work they were doing Cross team collaboration Mission and Values Felt our well curated space in the industry (*note: these are past tense. What MX was known for. Some no longer apply.)
Cons
Everything that made MX great as listed above disintegrated in less than a year. The RIF got rid of people seemingly based on drawing names from a hat and we lost so many great builders. Historical knowledge walked out the door in droves, there is no client team anymore so there is no one to actually care for the clients anymore, and years of hard work and loyalty was tossed aside like trash. Businesses have to make cuts sometimes, but this was done so heartlessly and without thought of consequences. I feel for those left behind and hope they speak up loudly to get it all back on track. A once giant in the industry now looks to outsiders like they are losing their edge and there is worry of them shutting down. Diversity is gone after the RIF. Pay was not appropriate for role.Getting raises, title changes and promotions was impossible on some teams, and there were not a lot of internal growth options for many.
Continue reading - Former Employee, more than 1 year★★★★★
Would’ve been 5 stars before layoffs
May 12, 2023 - Sales Development Representative (SDR) in Lehi, UTRecommendCEO ApprovalBusiness OutlookPros
Great company to work for, the people there were amazing! Learned tons of skills that make me stand out in any SaaS company.
Cons
The same people who helped me harness these skills were laid off. PayPal Leadership hype in the beginning starting to lose its hype, started off a rocky relationship by allowing everyone to see “deactivated” slack employees, over 250 employees laid off!
Continue reading - Former Employee★★★★★
Don’t leave a good job for this place
May 1, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
The people are nice and they have fun events
Cons
Nepotism is real here and you’ll never get anywhere if you aren’t part of the greater Mormon community They lack direction of who they are Plaid and Fiserv continuously beat them out New CEO came in a let go of most of the people with any know and the rest quit It’s chaotic and hard to move things forward
- Current Employee, more than 5 years★★★★★
Pros
Unlimited PTO and flexibility. Ability to solve the problems you want.
Cons
Not a lot of direction and help whenever you run into roadblocks. My role doesn't give me great opportunities to grow in the company.
Continue reading - Current Employee, more than 3 years★★★★★
Great company laser focused on its vision
May 14, 2023 - Account Executive in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
The people are great - collaborative, intelligent and they have your best interest in mind.
Cons
Slow to execute and innovate.
- Former Employee, more than 1 year★★★★★
Pros
The benefits are pretty good.
Cons
Pay isn’t competitive. They waste money on silly initiatives and employees pay the price. They laid off 25% of the company, and I’m sure another 10% has left since then… but somehow they still can’t afford to adjust comp fairly. Domain experts have vanished (laid off or quit recently), outages are increasing, customers are starting to notice. Instead of focusing on the customers and products… all attention has shifted towards process and tracking. Managers track engineer contributions secretly, plenty of companies do this, but at least they’re transparent about it.
Continue readingMX Response
Thank you for sharing your experience and sorry to hear that you had a negative one. We've done a lot of work in recent months to make enhancements to our compensation and benefits to ensure all employees receive great pay and benefits. And, our recent organizational changes are meant to ensure we're a product-led organization that is focused on what can drive the greatest impact for our clients and their consumers. If you ever want to discuss your experience or share feedback on what you think we can do better, please don't hesitate to reach out!
- Current Employee, more than 3 years★★★★★
Used to be great, "transitionary period" doesn't leave me optimistic for the future
Mar 1, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
- Great immediate management - Great values (when they're followed) - Great benefits
Cons
- Poor executive leadership - HR acknowledges problems, but doesn't fix them - Horrible, horrible communication and messaging from leadership - Unclear vision for future
Continue reading - Former Employee, more than 3 years★★★★★
Pros
MX used to be the best place I'd ever worked. Amazing people, culture, and a strong desire to collaborate and build together. A small handful of amazing people still exist, and that's about all the good that's left.
Cons
New management is cold, distant and uncaring. Highest levels of leadership acknowledge problems but do NOTHING to fix them. So many people were laid off, then more resigned in droves, leaving current employees carrying 2-3x their previous workload with no pay increase or appreciation, simply the expectation to "make it work." Communication is abysmal, decisions are made on the fly with no forethought. What once was an incredible company is now in shambles.
MX Response
Thank you for sharing your feedback. There has been a lot of change in the past year and we recognize that. We will continue to do everything we can to ensure MX's culture grows even stronger.
MX Reviews FAQs
MX has an overall rating of 3.8 out of 5, based on over 324 reviews left anonymously by employees. 69% of employees would recommend working at MX to a friend and 58% have a positive outlook for the business. This rating has decreased by -18% over the last 12 months.
69% of MX employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated MX 4.2 out of 5 for work life balance, 4.0 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at MX to be career development, senior leadership, benefits and the cons to be management, compensation.
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