Mac-Gray Reviews | Glassdoor

Mac-Gray Reviews

Updated October 11, 2016
16 reviews

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2.9
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Mac-Gray Chairman and CEO Stewart Gray MacDonald Jr.
Stewart Gray MacDonald Jr.
11 Ratings

16 Employee Reviews

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  1. "No Regrets"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Actually worked there for 14 yrs. Though the last couple years in my division had terrible management it was a great place to work till then. Good people!

    Cons

    Got to big to fast when they went public


  2. "Mac Gray Supervisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mac-Gray full-time

    Pros

    Decent Benefits and fringe benefits (Early release during the summer)

    Cons

    Weak salaries, poor corporate culture

    Advice to Management

    Mac Gray was purchased by another company and was mostly dismantled.


  3. "Great fresh out of college, but no where to move up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mac-Gray full-time (More than 3 years)

    Pros

    -The pros were the people that work there, that is about it.
    -Not too stressful.

    Cons

    -Management was incompetent to say the least.
    -Complete top down organization.
    -There is a culture of lets do it that way because that is how we always did it.
    -If you are not in sale or a washing machine no one really care about your opinion

    Advice to Management

    Listen to people on the ground.


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  5. "Unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Mac-Gray full-time (More than 3 years)

    Pros

    Great PTO, I had good hours. Good Benefits

    Cons

    Major disorganization between Customer Care Center (Woburn), Branches & Corporate locations. Most clients on the phone want to complain about service but there aren't any service managers available withing the CSC. There was only about one or two branches that actually cared about customer satisfaction and cared about actually picking up their phones. The CSC took all the beatings while the local branches and sales rep did a good job in not following up with customers. No growth. Company prefers to hire from thge outside.

    Advice to Management

    There has to be more connection betweens all levels of service. Need employees that actually care about whats going on within the companies. Allow current employees growth.


  6. "Field Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician
    Former Employee - Field Technician

    Pros

    Steady work, company provided vehicle.

    Cons

    The calls are overwhelming. Company uses used parts causing increased call load.

    Advice to Management

    Quality is important. Formal tech training would be valuable. A career path would be nice.


  7. "solid company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Mac-Gray full-time (More than 3 years)

    Pros

    great POS platform; solid management

    Cons

    purchased and absorbed by CSC


  8. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Waltham, MA
    Former Employee - Accountant in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work environment, good managers

    Cons

    There are no cons that I had seen


  9. Helpful (1)

    "A company that lost its way...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mac-Gray full-time (More than 8 years)

    Pros

    Prior to the acquisition, it was a solid place to work. Everyone worked hard and management had a clue and we were known for good service.

    Cons

    Now that CSC has purchased us, the service is lacking. Management is out of touch. They pretend it is great and send stupid praise emails. They are either clueless or just plain ignorant.

    Advice to Management

    Start over.


  10. "Wish I would have known how good I had it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mac-Gray full-time

    Pros

    Technically up to speed, for a laundry company. Great marketing team, good use of Salesforce, and good understanding of good business practices.

    Cons

    Sold out to Largest competitor.... sad day. They aren't as up to speed with technology. The company looks after only their own rather than the betterment of the company.

    Advice to Management

    When going through a merger, don't send out 3 annoucements every week letting everyone know that you have promoted yet another one of your own people to a "vice president" position rather than keep a Mac-Gray employee. It stung everytime. Start looking out for the company not just your personal favorite employees. Everyone should follow the same set of rules.


  11. "Great company, great people!"

    Star Star Star Star Star
    Current Employee - Marketing Manager in Waltham, MA
    Current Employee - Marketing Manager in Waltham, MA
    Approves of CEO

    I have been working at Mac-Gray full-time (More than 8 years)

    Pros

    Exceptional group of people to work with within the department and cross-functionally!

    Cons

    There were definitely times when I was disappointed with the communication level. Sometimes it seemed that the right and left hands did not know what the other was doing.



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