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Mac-Gray Reviews

2 reviews

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1.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Mac-Gray Chairman and CEO Stewart Gray MacDonald Jr.
Stewart Gray MacDonald Jr.
2 Ratings

2 Employee Reviews

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  1. Helpful (1)

    "A company that lost its way...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mac-Gray full-time (More than 8 years)

    Pros

    Prior to the acquisition, it was a solid place to work. Everyone worked hard and management had a clue and we were known for good service.

    Cons

    Now that CSC has purchased us, the service is lacking. Management is out of touch. They pretend it is great and send stupid praise emails. They are either clueless or just plain ignorant.

    Advice to Management

    Start over.


  2. "Its the MacGray way or hit the highway"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Tucson, AZ
    Current Employee - Branch Manager in Tucson, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Its a job but don't expect too much from it.

    Cons

    Senior Management are clueless of the operation of the organization. Most are not from this industry.
    There is a very serious cultural rift between sales and operations. Sales tend to be college educated, well paid and whine about everything. Operations are techs who seldom become management because there is no methodology to train them. Therefore operations tend to be blue collar, poorly paid, and the whipping boys for every problem. Sales takes great satisfaction throwing Operations "under the bus".
    I never heard of an organization where the branch sales team is not responsible to branch managers.
    The internal accounting software is not user friendly to the staff who are given P&L responsibility without any input. Sales overestimates new job revenue and operations then suffers from missed targets.

    Advice to Management

    Create a training program for recruiting technicians.
    Bring in a consulting team to review branch salaries; what they will find is sales is grossly over paid and operations grossly under paid which is evident in the high turn over.
    Something is seriously wrong when senior staff who accompany an acquisition are gone within 24 months.
    Something is seriously wrong when the customer base that accompanies an acquisition, and has been stable for years, starts to erode immediately after MacGray takes over.


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