Mac Papers Reviews | Glassdoor

Mac Papers Reviews

Updated October 13, 2017
25 reviews

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3.6
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Sutton McGehee
20 Ratings

25 Employee Reviews

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  1. "Greed driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Riviera Beach, FL
    Current Employee - Sales Representative in Riviera Beach, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mac Papers full-time (More than a year)

    Pros

    The day is pretty much your own

    Cons

    Micro-managed, no expenses, sub-standard pay, lots of paperwork, no support

    Advice to Management

    Pay according to industry standards


  2. Helpful (3)

    "High School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mac Papers full-time

    Pros

    Pay is decent for the job you do. Some people are cool but not in management. Hard to find a lot of positive things to say honestly.

    Cons

    Favoritism runs wild here. Hardly rotate shifts for people who deserve it. When you address problems with supervisors and you are a newer employee they are very quick to dismiss you. Most managers will treat the people they don't like worse than dirt and get away with it. Unless you are in the cool crowd you are a outsider and any ideas or solutions are thrown away. I do not recommend working here. Trying to find the fastest way out.

  3. "Do as we say, don't ask questions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mac Papers full-time

    Pros

    Benefits are decent, attentive about paying

    Cons

    Having to rely on 10 people to do things you could take care of yourself, Being scolded for asking too many questions. No answer is right. The red tape to get anything includes making a "federal case" out of every step. Antiquated technology causing issues in ordering processes. Disorganized record keeping

    Advice to Management

    Take more sensitivity and personal development courses.


  4. Helpful (2)

    "Heard this company was great to work for, but ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mac Papers full-time

    Pros

    Friendly staff, Jacksonville office remodeled, approachable senior leadership, most days start at 8:00 a.m. and end at 5:00 p.m. without fail, company is established, growing and profitable, bonuses given to some employees

    Cons

    Nepotism rampant, overt sexism and racism exist, inconsistent management, weak benefits and terrible vacation package, Jacksonville location is in an unsafe area of town (no security personnel provided even though scary situations have happened in the parking lot), corporate change is difficult if not impossible, company's interests (including well being and safety) is prioritized before employees, sales team is like a fraternity (very few women, has a "old boys club" feel, promotions/raises are given when kids are born to males), talent acquisition is weak, owner/senior leaders' political opinions are mixed into the culture, very little support for professional development, career advancement opportunities are saved for "insiders" or family members, penalties when even the best workers need to take personal time, inflexibility - no ability to work from outside of the office (sick time must be taken when one could easily work from home), very 1950's feel

    Advice to Management

    Put the employee first in every situation and you'll have a healthier culture. Be more open to change. Challenge the sales team to do more and cross sell. Trust your employees to work from locations outside of the office occasionally or when they have a sick child at home. Be more understanding that employees have personal affairs that sometimes require them to leave during the day. Improve the benefit and vacation package. Improve the safety culture (provide security in unsafe locations, mandate that envelope company employees to wear hearing and eye protection, etc.). Offer professional development and challenge employees to grow. Above all else - eliminate political opinions, sexism and racism from the culture, even if it means the worst offenders (which in some cases are family members) go.


  5. Helpful (1)

    "For the most part, I enjoyed working at Mac Papers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mac Papers full-time (More than a year)

    Pros

    A good group of people (with the exception of a few bad apples). A lot of flexibility for doctors appts, etc

    Cons

    Salary scale is horrible. That company is making money hand over fist and they pay their employees very little. Quarterly bonuses, if that's what you want to call them. Any problems with direct supervision/mgmt are not addressed by higher ups. A lot of blatant favoritism and rules are on individual basis, not across the board.

    Advice to Management

    Handle the problems for you non-management employees when they are presented to you. Increase your pay scale considerably.


  6. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Easy to work for my supervisor, couldn't ask for a better boss

    Cons

    Too much of the "buddy system"

    Advice to Management

    Random drug test more often


  7. "Working for MacPapers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend

    I worked at Mac Papers full-time (More than a year)

    Pros

    Had great customers and co workers

    Cons

    Never had reviews that were promised, no way to advance

    Advice to Management

    Keep your word and promises

  8. Helpful (3)

    "Some of the people are great to work with, overall the company believes more in nepotism than hiring from outside."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mac Papers full-time (More than 10 years)

    Pros

    They get you in the door by promising bonuses, this can be good.

    Cons

    If you make a complaint about the way you are treated in any office they are quick to go on the defense. They don't believe in the little people pushing buttons.

    Advice to Management

    My advice would be to listen, talk to the people that are considered the peons in your company, they might know more than you think.


  9. Helpful (3)

    "Great company, but CEO is out of touch with how Managers are treating employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rather Not Disclose in Jacksonville, FL
    Former Employee - Rather Not Disclose in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mac Papers full-time (More than 5 years)

    Pros

    CEO and Senior upper management are down to earth and pleasant to be around. Company has solid history and pay is decent. Most upper management (on third floor) are great to work with and are very cordial. Dealing with branches was almost always a pleasant experience.

    Cons

    CEO, Sutton, is out of touch with the employees. Most employees, unfortunately, have been unhappy in the last 1-2 years and most are looking for a way out. Some of these employees have been with the company 10+ years. The morale in certain departments is at an all time low. There are certain managers that treat employees with little dignity and as if they are well beneath them. There is no where to air grievances outside of going straight to the top, which is highly frowned upon, as there is no department that will listen to non-management employees . The choice for employees if to stick it out and put up with being talked down to or get out. Quarterly Bonuses are low when compared to the work flow and annual bonuses of Upper Management.

    Advice to Management

    To Sutton, please get in touch with your employees. Once upon a time you did anonymous surveys, I would highly suggest you do that again. You are one of the kindest men I've ever met, I know you would be hurt if you only knew how your employees felt about their managers. There is truly no where to go to talk about problems with supervisors because of the favoritism in certain departments. Notice the employees that work hard to keep the company running through all the acquisitions, notice them through their bonuses, like you did in years past. Upper management gets bonuses enough to buy houses and cars, but the real work is done by the non-management employees.


  10. "Purchasing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Purchasing
    Current Employee - Purchasing
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mac Papers full-time (More than a year)

    Pros

    Great benefits. Leaving early day before a holiday. Long term job.

    Cons

    Unless you're their age, you aren't welcomed. Not much room to move up.


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