Macdonald Hotels Reviews | Glassdoor

Macdonald Hotels Reviews

Updated December 5, 2017
77 reviews

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2.2
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Donald J. Macdonald
56 Ratings

77 Employee Reviews

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Pros
  • Great team spirit and camaraderie (in 4 reviews)

  • Uniform, free parking, close knit team because you are all in the same situation (in 3 reviews)

Cons
  • It's all about the management from head office which rules with an iron fist (in 11 reviews)

  • The senior management of the hotels, meaning the head office people are a nightmare (in 9 reviews)

More Pros and Cons

  1. "F&B Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macdonald Hotels part-time

    Pros

    Very friendly staff, good team environment

    Cons

    Long hours, not always support from management

    Advice to Management

    Often lack of direction as to roles in the team


  2. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Breakfast Waitress in Oxford, England (UK)
    Former Employee - Breakfast Waitress in Oxford, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macdonald Hotels part-time (More than a year)

    Pros

    Good pay along with tips

    Cons

    Awful management team, supervisor treated staff horribly as if they were scum on her shoe and shouts at us during a service in front of guests

    Advice to Management

    Listen to your employees

  3. Helpful (2)

    "Hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Chester, England (UK)
    Current Employee - N/A in Chester, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Macdonald Hotels full-time (Less than a year)

    Pros

    Great team spirit and camaraderie

    Cons

    Workload is far too much to concentrate on actual job

    Advice to Management

    Ease the workload from hods


  4. "Hotels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Controller in Edinburgh, Scotland (UK)
    Former Employee - Financial Controller in Edinburgh, Scotland (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macdonald Hotels full-time (More than a year)

    Pros

    Respected organisation in the hospitality sector with many learning opportunities from knowledgeable colleagues. Progression possible if you perform above expectations.

    Cons

    It is hard work but no cons as long as you can deliver to the level that you promised in your cv and during the recruitment process.


  5. Helpful (3)

    "3 months in and really enjoying it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bathgate, Scotland (UK)
    Current Employee - Anonymous Employee in Bathgate, Scotland (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macdonald Hotels full-time (Less than a year)

    Pros

    Pleasant environment, good staff benefits, opportunity to develop,

    Cons

    None that i can think of


  6. "Good part time job work vacancies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Silver Service in Chester, England (UK)
    Former Employee - Silver Service in Chester, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macdonald Hotels part-time (More than a year)

    Pros

    Allowed to work hours which suited to you

    Cons

    Problems with pay, as you would have to swipe in and out of shifts and they would not always work


  7. Helpful (6)

    "Think of every Negative word available, and Multiply it by 1000's - that describes this company!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Macdonald Hotels full-time (More than 5 years)

    Pros

    Nothing, absolutely Nothing can Positively describe this company

    Cons

    How such a Company can be allowed to exist, beats me. In all my years in the Hospitality Industry, nowhere have I found a more disorganised, chaotic, and ramshackle company such as this one.

    Staffing levels are the worst I have ever known in any business. Staff are treated with utter disrespect and bullying from Senior Managers downwards. This scenario evolves by some of the most stringent (and frankly, unworkable) weekly Departmental Staffing budgets, whose HOD's are continually having to tweak to the lowest n'th degree to keep Head Office rubbing their hands with glee about how much Profit they are achieving.

    The attitudes by Head Office towards staff Welfare are positively Dickensian. The Group's "Benefits" are a total sham and not worth a penny. There used to be Annual Staff Parties, but now, most of these have disappeared to "save money".

    Staff Food: usually of very poor quality, often leftovers from functions earlier that day or even the previous day. If not, fresh food cooked on the day is of such poor quality and more importantly, in such short supply, that many times, staff go hungry. Staff might work double shifts, but get only one meal.

    Staff Accommodation: appalling at best. If this was the Private Housing sector, the landlords would be hauled up in Court and be fined or even imprisoned. Not here; they get away supplying sub-standard accommodation, but charge over £3k per year for that "privilege".

    Staff Pay: seldom correct. Staff work long hours but there is always some "reason" why they don't get the full return of pay owed them. Do staff ever catch up with lost pay? Do they hell! From my perspective, I lost out on over £1.5k on Holiday Pay and other pay "irregularities" over 2 years.

    Tips / Gratuities: Don't ever think you will see those if Guests unknowingly add it to their bills. The Company pockets it all; you won't see a penny!

    The Company has its Mission Statements over how it will look after its staff, how it ethically sources its food, or how it deals with its Environmental Credentials. Reality, it is a total smokescreen.

    They proudly boast how they look after staff; it doesn't exist! There is no HR Dept in any of the hotels; the HR Managers were consigned to the scrapheap in early 2016 to "save money"; that HR Function is now centred at HQ in Scotland with some Cluster HR Assistants dotted around the UK, each of whom don't know many of those they are supposed to look after!

    As for HQ HR Management; people have been and gone in that role in 2016-17 faster than you can say your name! Shocking!

    Recruitment: Staff vacancies are plentiful across the country. No-one wants to work for them, recruitment agencies don't want to work for the company as they know it is a pointless task, so the company is forced to recruit via Online links, such as The Caterer. But savvy applicants are fully aware of how this group doesn't work and consequently don't apply, so the list of vacancies grows even longer.

    There are far better companies to work for, where you will be treated well, looked after and humanely too.

    Advice to Management

    Sell Up! The "Family" connections are now old hat. You have relinquished authority to a bunch of supposed "experts" who are so far behind the times, so far out of touch with the Industry and what actually works, that you have become a laughing stock within the business. You attract people by promising the Earth, but very quickly, they realise just what a shambles of a company you are running!

    Staff across the range of departments, and all levels have lost faith in the Head Office leadership. Head Office is a joke. policies are ill thought out and not fully considered before being put into place.

    The biggest travesty is that each time there is a Positive Report posted on here, it is only too clear to all other personnel and ex-staff, that it's "propaganda" emanating from Head Office.

    It is time for either the owning "Family" to take back the company themselves and get rid of those supposedly in charge, or sell up to a responsible operator. Back in the days all those years ago when Mr Macdonald was in charge, the company was going places; it wasn't perfect, but it was way better than it is now! That's all been lost over the past 2 years or so.

    There have to be fundamental changes to the way the company operates in order to regain the trust of their Personnel, Suppliers and more importantly, their Guests and Customers.

    Start recognising where you have gone wrong so badly in Company Operations and how you have to rectify that. Maybe, then you have a chance to restore the glory days of before, but based on current thinking and what comes out of Head Office in Bathgate, it will be decades and a herculean effort on your part before that is achievable. Sad but true!

  8. "Macdonald hotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Therapist
    Current Employee - SPA Therapist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macdonald Hotels part-time (More than a year)

    Pros

    Company benefits
    Rooms at staff rate
    Free meals on shifts

    Cons

    Unorganised
    Not much room for progression within company


  9. Helpful (2)

    "Crazy Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macdonald Hotels full-time (More than 3 years)

    Pros

    Uniform, free parking, close knit team because you are all in the same situation. Staff rates in other hotels at discounted price.

    Cons

    Ridiculous budgets and manning parameters, you are setting yourselves up to fail with how low the manning parameters are. Salary staff are worked to breaking point, if you continue to do this it becomes expected. 8 hour shifts don't exist! The moment you challenge and ask for extra staff or for the budget to re assessed its a flat out no. A ridiculous amount of sales, regional and cluster managers but not enough core staff to run the hotels! A word of advice; the guests stay at the hotels not head office!

    Advice to Management

    Listen to your operational staff they are the companys face to the guests, not the large layer of middle management who the board seem to think will solve all the problems!


  10. Helpful (3)

    "High turnover of staff for a reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Former Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macdonald Hotels part-time

    Pros

    Tips from working on the bar

    Cons

    Tips spent getting home on taxis as company does not pay for this after public transport has stopped.

    Managers do not care about you, you are just another cog to be used and abused. Managers won't speak to you directly because you are below them.

    Advice to Management

    Look after your staff and they'll look after you.


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