Macerich Reviews | Glassdoor

Macerich Reviews

Updated June 8, 2017
77 reviews

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3.3
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Macerich President, CEO, and Director Art Coppola
Art Coppola
40 Ratings

77 Employee Reviews

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Pros
Cons
  • Upper Management changes their priorities constantly (in 6 reviews)

  • There are many work environment issues such as bullying and harassment (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Macerich not the place to be if you value job security and back stabing."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Manager in Schenectady, NY
    Former Employee - Security Manager in Schenectady, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    When there was a good team in place it was a great place to work.

    Cons

    Good teams were far and few

    Advice to Management

    To much micro management


  2. Helpful (3)

    "A waste of my time... if I could do it over again, would not have taken the job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Macerich full-time (More than a year)

    Pros

    The co-CEOS of the firm mean well. I think they really want a company like Zappos, a company they went to visit to learn how they developed a positive work environment in a corporate world.

    That's about all the positive I can muster up. It was that bad.

    Cons

    While the co-CEOs mean well, the problems start at the top with the Partners, all the way down to the Managers, and into the HR department.

    The Partners play favorites, ignoring those they dislike or don't care about. They give you a fake smile and then talk behind your back. I think there was maybe 4-5 Partners throughout the firm that I met who actually were genuine, and really cared about their staff. The rest just use the staff to make themselves look good.

    The managers in this firm were a mix of good and bad. The bad being those who were abusive to staff. Everyone, including Partners and HR, knew about the reputations of the bad managers, but nothing was ever done. Why? Because the abusive managers brown nosed the partners, and of course, they were friends with everyone in HR. They knew the right people to befriend, so they would be untouchable. Shameful how they allowed people to be treated.

    The HR department is unable to keep their mouth shut, so if you have a real complaint, your best bet is to tough it out or find another job, because if you complain about them, they usually notify the offending party, and your life becomes hell then. I saw it happen to numerous people, so I knew better than to go to HR to complain about harassment.

    And forget about a career here. How can you have a career when the turnover rate is ridiculous, and on top of that is the massive layoffs every 2 years (they laid off nearly 7-8% of their staff (77 people) in May, while also having another 150-200 quit or get fired after the layoff (fired separately to avoid having the layoff number be higher than it already was).

    Advice to Management

    The co-CEOs mean well, but they need to walk the walk, not talk the talk. If you really want to create a place that is a place that people will want to work, you will really need to fire off like half the managers and partners.

    One lesson I got out of this, if a company you're applying for spends a lot of time telling you about all the "Best Places To Work" awards they've won, don't take the job. I work for a new place who hasn't tried to pursue honors or awards recognizing their work place as a "great place" to work. Ironically, they spend their energy and time into actually making it a great place to work.

    RK spent more time pursuing awards than actually implementing changes to make it a "great place" to work. One only has to look at their turnover rates, and how many people try to leave it annually. Yes, public accounting firms get high turnover rates, but RK's rate is nearly 50-75% higher than the average, and that alone should be alarming.

  3. Helpful (6)

    "HR is incompetent and corrupt."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macerich full-time (More than 3 years)

    Pros

    There are very few departments at Macerich that have high retention. Those that do have happier employees, and completely ignore HR practices and programs - which are completely outdated. If you are lucky enough to be in one of those departments you will get at or above average raises and bonuses, regular promotions, and will likely be instructed to stay away from HR.

    Cons

    The HR department has absolutely no credibility or influence in the organization. They have no professionals in HR that stand up to the bullying managers found in most parts of the company. I have heard that within HR that employee treatment is the WORST!

    So many at SVP and VP level continue to manage like it's 1960. The executive management team has no use for the staff level employee, they are very self-motivated and barely know employee names.

    The company touts being adaptable and ready for change, but that is totally untrue. So many layers and lack of empowerment makes this 'corporate value' a joke.

    Advice to Management

    Overhaul HR all together, so that you can hire savvy professionals that can really make a positive difference in the company. Don't ignore this important function - it can really make a huge positive contribution with the right staffing.


  4. Helpful (2)

    "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Supervisor in West Los Angeles, CA
    Former Employee - Security Supervisor in West Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macerich full-time (More than 5 years)

    Pros

    All the Pro's left when Gene Thompson and Dennis Scott passed. They really understood what security is and the important role that they played within the company.

    Cons

    All the security staff is poorly trained, underpaid and constantly under pressure by a spineless manager. Never willing to stand up for the employees and only siding with his wife who works within the mall. Which is a company violation (fraternizing with mall tenants). The work environment was so hostile that everybody was back stabbing each other at every turn. Management treated the security staff like 3rd rate janitors. Some of the security supervisors would show up drunk or start drinking while on the job! It took one property manager 4 months to finally introduce himself to the staff. During those 4 months he just walked around and complained about every single bad detail the mall had and how the staff failed to observe it. The only growth here, is to quickly grow out of this property into a better place. Better yet, dump security and grow into a REAL CAREER and never look back. Macerich will never be the same and this mall (Pavilion) will end up like the Hawthorne Plaza. Time Off policies? Well, everyone steals from the time clock because they sign it themselves. They also steal from the lost and found via manipulating the report information. You can't count on the employees there. They will back stab you. If you're not part of the "click", you're in for a hard time. There too many negatives to list, so just stay away from this area and the company all together!

    Advice to Management

    How you people just treat your staff like human beings instead of cattle!


  5. Helpful (7)

    "Worse Place I Have Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in San Francisco, CA
    Former Employee - Administrative Assistant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good health benefits
    Reputable company
    Work/life balance

    Cons

    Work environment
    Management
    Compensation on low end

    Advice to Management

    Really take a look at your Managers.. just because they have been there for over 10,15, 20 years... doesn't mean they are the best people for the job. I had the WORST experience in one of the Property Management offices. The PM constantly bashed other managers AND employees.. to ME, a new employee (admin assistant).. I can only imagine what they say to their friends/confidants. The Leasing department wasn't any better (and in some ways worse... not surprised they are having trouble leasing a certain center), nor the Marketing department (maybe the events would get a lot more attendance if the focus was more on marketing, than office gossip). Everyone is so conniving and more focused on drama instead of actually getting work done. It was really so bizarre to me to work in a place where the managers were constantly gossiping in each other's offices, instead of focusing on work. I have never worked for a manager that bashed other managers and employees to their subordinates. Talk about cliques too! There is definitely a hazing process at this location (where the same people have been there for awhile)... and they wonder why people don't stay.... One girl left crying at one point (actually twice.. one of the times, she heard two of her managers talking crap about her). Pay attention to the offices with a HIGH TURNOVER RATE (with certain positions)... there is a reason for that! So glad to be out of there and to work for genuine people again.


  6. Helpful (4)

    "Manager, Lease Administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in West Hollywood, CA
    Former Employee - Manager in West Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Macerich full-time (More than 10 years)

    Pros

    There are some good people there.

    Cons

    Management sucks. They are horrible people.

    Advice to Management

    Next time, sell the company to Simon.


  7. Helpful (4)

    "Macerich sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    they have good 401K matching

    Cons

    there have been lots of layoffs

  8. Helpful (4)

    "Terrible company, doesn't care about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Supervisor in Mesa, AZ
    Former Employee - Guest Services Supervisor in Mesa, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Macerich full-time (More than 3 years)

    Pros

    Flexible schedule, freedom in position, pay and benefits are good, 401k, left to my own devices and able to work on my own most of the time.

    Cons

    Management doesn't care, no help from upper management. Basic attitude is that your on your own. Expected to work overtime even if your family obligations don't allow for that.

    Advice to Management

    Take better care of your employees. They are the face of the company and without them you have nothing. Technology can't replace human interactions.


  9. Helpful (2)

    "Corporate Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macerich full-time (More than 5 years)

    Pros

    - Good benefits including health insurance options, 401(k), stock vesting option and health related seminars.
    - Flexible work hours.
    - Good company to gain experience as an entry level employee in property management field.

    Cons

    - No connection between properties and the corporate office. Shopping Center visits by corporate employees completely stopped after the founder passed away.
    - No room to grow, no promotions within the company. It is sad to watch so many hard-working, talented people leaving the company for new opportunity to advance their career and for salary increases. Despite to many years of great performance reviews, promotions and salary increase does not take place unless you are friends or family of the management.


  10. Helpful (1)

    "Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macerich full-time

    Pros

    Really aren't many; just another big co w/benefits that go with.

    Cons

    Too many; big turnover, no loyalty, horrible mgmt, etc.

    Advice to Management

    Sell


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