Macmillan Education Reviews | Glassdoor

Macmillan Education Reviews

Updated November 16, 2017
62 reviews

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2.9
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62 Employee Reviews

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Pros
  • There was a relaxed work environment (in 5 reviews)

  • Great people to work with, payment is regular and certain, generally interesting work (in 4 reviews)

Cons
  • HR is of no use,just a puppet in the hands of the senior management (in 4 reviews)

  • Macmillan Education used to be a great place to work (in 3 reviews)

More Pros and Cons

  1. "Technical Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst
    Current Employee - Technical Support Analyst
    Recommends
    Positive Outlook

    I have been working at Macmillan Education full-time (Less than a year)

    Pros

    The best reasons to work at MacMillan Education is the team of highly trained and enthusiastic professionals.

    Cons

    There were no cons to working at MacMillan Education.

    Advice to Management

    NA


  2. "Sales Support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Learn the business, easy, never have to work late

    Cons

    Low pay, dying business, students print their textbooks

    Advice to Management

    Get out of Hamilton, N.J.

  3. "contract job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Macmillan Education (Less than a year)

    Pros

    nice location in downtown new york city

    Cons

    Very difficult to talk to non tech managers


  4. "Avoid until new management is in place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macmillan Education full-time (More than 10 years)

    Pros

    Non-management staff is top-notch. Best sales reps, authors, editors. Great benefits.

    Cons

    Management. Out of touch, out of ideas, out of depth, and soon to be out.

    Advice to Management

    Stop blaming sales reps, janitors, and everyone else and look at yourselves.


  5. Helpful (2)

    "Extremely unsupportive and low-paying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macmillan Education full-time

    Pros

    Wonderful coworkers; good insurance policy; sometimes interesting projects

    Cons

    High levels of stress for very little pay; little or no opportunities for advancement; little appreciation and support for employees; managers often don't hire new employees for many months, instead piling work on current employees; some managers verbally harass employees; a general feeling of despair and burnout; the top managers push back against initiatives to increase diversity and employee well-being and self-care

    Advice to Management

    Start compensating employees for their time and efforts; with the low pay, high stress, and lack of appreciation, there's no reason for people to stay here.


  6. Helpful (2)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Regional Account Manager in Austin, TX
    Current Employee - Senior Regional Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macmillan Education full-time (More than a year)

    Pros

    They know how to keep your hopes up and will promise the moon.

    Cons

    Took Sapling Learning and ruined it.
    Pay is awful with more responsibility tacked on at upper management's discretion
    Disorganized worse than anything I have ever seen.
    Micro-managers
    Lack perspective of the non C-level employees
    Promises that never come to fruition and play their hand close to the chest
    Bonus plans and goals are never even remotely on time
    No clear answers to direct questions
    Distract with false enthusiasm and encouragement
    Indifferent to their hardest workers
    No room for advancement or growth
    Withheld a third of the sales income by changing bonus payout times (from quarterly to yearly)
    CEO loves to hear himself talk.

    Advice to Management

    Try another filed.


  7. "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There was a relaxed work environment

    Cons

    Favoritism towards some employees in the workplace

    Advice to Management

    Allow for more employee growth and support

  8. Helpful (1)

    "C-Level management inept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support in New York, NY
    Current Employee - Product Support in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Macmillan Education full-time (More than 3 years)

    Pros

    The new facility Macmillan moved into is nice, it's got a "campus" feel to the office, although there are times things get noisy and it's hard to focus unless you go find a "quiet room" cubby hole (aka: phone closet) to go find some tranquility.

    Cons

    Upper management and C-Level exec's are too busy planning meetings and getting nothing done, bogged down with bureaucratic nonsense, and covering up the inefficiencies of a poorly executed product (Launchpad) and trying to figure out just how many fleshy-colored band-aids will be necessary to mask the lack of quality and true triage "FIXES" to the product, and execute true "Fixes", those who dare point out such deficiencies and lack of true "best practices" to help make for a more robust customer experience are branded hooligans and rebels, and eventually singled out to be pushed off the poop deck of the S.S. Macmillan

    Advice to Management

    Pull your heads out of the sand, your employees / talent - moves on due to your lack of true commitment to the product your sales weasels tout as flawless.. Wake UP! It's NOT!!


  9. Helpful (1)

    "A shadow of its former self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macmillan Education full-time (More than 5 years)

    Pros

    Great people, historically some of the best in the higher education field. Competitive remuneration packages, and flexibility with working from home. Some interest in training and development experience for more junior employees.

    Cons

    Appalling management, from the top all the way down to the new (superfluous) middle-managers. Seemingly constant restructuring and omnipresent management-speak is demoralizing for staff, and contributes little but distracting from front-line employees getting their heavy workload done. Platitudes about Macmillan being an international company should not be taken seriously.

    Advice to Management

    Shape up, or better yet just ship out.


  10. "Really great people and products - unclear direction"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macmillan Education (More than 8 years)

    Pros

    * There's a long, multi-decade commitment to producing really good content and a strong ethical backbone to the company
    * The people are smart and generally friendly and fun
    * Lines blur between roles in a useful way - you get a lot of experience and can move around the company easily

    Cons

    * Senior management and strategy has shifted strongly in recent years, with a ton of reorganization, leading to a lot of confusion and uncertainty
    * Promotions into management don't come with management training - a lot of well-intended people have no idea how to manage their employees, and it chases some good entry-level people away


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