Macmillan Education Reviews | Glassdoor

Macmillan Education Reviews

Updated Oct 17, 2019

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3.0
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Rating TrendsRating Trends
43%
Recommend to a Friend
95%
Approve of CEO
Macmillan Education CEO Jeremy Diéguez
Jeremy Diéguez
4 Ratings
  1. Helpful (2)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at Macmillan Education

    Pros

    Great products offered for college students. Laid back and flexible environment.

    Cons

    No transparency with management. Low salary for sale representatives in which you were not paid your bonus on time and the numbers never seemed to be figured out or understandable.

    Advice to Management

    Be more transparent!

    Macmillan Education2016-02-25
  2. Helpful (1)

    "So much promise, but very shortsighted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macmillan Education

    Pros

    Great office location and ability to virtual office.

    Cons

    Not all the companies in the portfolio are the same, so the rate of growth is different.

    Advice to Management

    I was very excited to start working for this company. The collaborative energy and people made the job enjoyable. Management did not listen to the troops on the ground. Not all the products can be run the same way, so streamlining all the processes make it very difficult. Management needs to take time of year and decision making processes into account. Not all products are transactional; the relationship sale is... going to be a longer sales cycle. Also, the right hand needs to communicate with the left hand more. Sales people are told one thing, and then five minutes later are told something else by another manager. This makes running the business very difficult.

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    Macmillan Education2015-03-12
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  4. Helpful (2)

    "A political mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Macmillan Education full-time

    Pros

    Macmillan provides Good Benefits, Competitive Pay, and a Good location. My immediate team members are competant professionals who are a pleasure to work with.

    Cons

    There's a prevalent culture of finger-pointing and blame passing that is holding the company back. It never seems to be about moving forward and being pro-active...it's always about placing blame. The political climate is also stifling innovation. Everybody's out to make themselves look good and the other guy look bad. Business units fight with each other and take steps to hurt each other rather than working... together to make the company successful. Business units will leverage political power to force other business units to use their services rather than allowing them to make the best dicision based on their needs and what the market has to offer. Huge amounts of money are poured into further developing poorly designed products, while supposedly legacy products (which never seem to be retired despite plans to the contry) that are in dire need of attention get pushed to the back burner. Finally, this company only empowers employees with a good idea if they happen to be in political favor at the time.

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    Advice to Management

    1. Adopt a policy that deals harshly with finger-pointing and political games (as in, termination of employment) 2. Listen to your employees when they say that a product is poorly designed and unsustainable, and cut your losses. 3. Don't lock one business unit into utilizing antiquated, inferior, expensive services from another business unit. Do the evaluation, solicit bids, and make a decision based on what's... best for the company as a whole...not what's best for those on the receiving end of your nepotsim. 4. Empower employees to make positive change: If you want to hire the best and the brightest, be ready to empower them to do their jobs effectively. If they're bored or feel unempowered, they won't be there long.

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    Macmillan Education2014-10-13
  5. Helpful (1)

    "Great employer before the UK took over...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macmillan Education full-time for more than 10 years

    Pros

    * Traditional book products are second to none. * Really great content in print based products. * A fair exit package.

    Cons

    Macmillan Education used to be a great place to work...and then the UK took over a little more than 2 years ago. HR and other services shared between the education group and the trade group. Trade folks are terrific. A reorg and recent turnover on the education side of the business has left the company reeling, with little talent in management or IT. Now, sales management is totally out of touch with what's... happening in the field and recent software products are broken and don't scale. Editorial teams are stuck trying to build tech products on a broken, internal platform that doesn't look like it will be replaced or repaired any time soon. Employees are hoping in vain that students don't ever stop buying print products.

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    Advice to Management

    * Pull the journal editor form the CEO role, and find sales leaders who know how to listen. * Adopt an open online platform for building courseware. * Invest in new technologies and form valuable partnerships in that space. * Ditch the executives who have built their careers on traditional print books and look to technology.

    Macmillan Education2014-09-25
  6. "An organization that is trying to be small / start up but too big to do so..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macmillan Education full-time for less than a year

    Pros

    Company is not afraid to spend money when needed.

    Cons

    Lack of SOP and defined processes No clearly defined objectives and responsibilities Poor communication between business units No flexibility / customization when building complex selling opportunities.

    Advice to Management

    Get your processes defined, objectives set and outline job descriptions before trying to gain market share. Have a plan before you act!

    Macmillan Education2014-09-09
  7. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macmillan Education full-time for more than 3 years

    Pros

    Fair salary, fantastic canteen, modern offices, great location.

    Cons

    New management came in and made everyone redundant. Profit reigns, employees are not valued.

    Advice to Management

    Look after your employees. The loss of knowledge and lack of handover with a high staff turnover will eventually hurt your profit.

    Macmillan Education2018-12-22
  8. Helpful (1)

    "Good company, poor salary and progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Macmillan Education full-time for more than 3 years

    Pros

    Flexible office hours, direct access to senior management, central office location, nice canteen and many rooms to book meetings throughout the day.

    Cons

    below industry benchmark salaries with little to no opportunity for progression, HR are less interested in assisting members of the company than they are at doing what management tell them to do. They appear to be more concerned with not making promises they cannot deliver than sorting genuine concerns before good people leave the company.

    Advice to Management

    Take more of an interest in employees wellbeing at the onset, rather than when they are out the door.

    Macmillan Education2018-01-14
  9. Helpful (2)

    "Not the most welcoming place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Macmillan Education full-time for less than a year

    Pros

    I used to work for an online division of Macmillan Education. The team was quite small (less than 30). The best things I remember were the Sales & Marketing Director (very good manager with good people skills) and the free (though poor-quality) lunch in the canteen. They have interesting platforms to work with if you're interested in digital ESL resources.

    Cons

    I used to work for an online division of Macmillan Education. They provided poor training on the platforms they expected me to know and use. People were not particularly friendly nor welcoming, with a few exceptions.

    Advice to Management

    Hire line managers with better people skills.

    Macmillan Education2016-02-04
  10. Helpful (4)

    "Must do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macmillan Education

    Pros

    Some talented, hard-working staff. It's a shame that most of them have left in the last couple of years.

    Cons

    Poor senior management, organisational chaos, too much politics

    Macmillan Education2015-09-09
  11. Helpful (1)

    "Interesting work, but morale dropping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Macmillan Education full-time

    Pros

    Products (online publishing) are interesting to work on, work is varied and always fresh. Hours are flexible and a 35-hour week is normal.

    Cons

    Low morale. Developer churn is high. IT infrastructure support is poor. Salaries are below market rate. Management tends to be people chosen from the best developers, and not developers with good management skills.

    Advice to Management

    Sort out infrastructure issues. Train managers in management/people/pastoral skills. Actually do something about low morale in the teams.

    Macmillan Education2015-05-02
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