Macy's Reviews in Arizona | Glassdoor

Macy's Arizona Reviews

Updated September 16, 2018
161 reviews

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Arizona

3.1
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
15 Ratings

161 Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 405 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 879 reviews)

More Pros and Cons

  1. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    they have good benefits, good schedule is fun work with them

    Cons

    nothing I love it is fun work in that place


  2. Helpful (1)

    "Its a job, Its a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Tempe, AZ
    Current Employee - Senior Customer Service Representative in Tempe, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Great environment with caring associates who help each other.

    Cons

    The call center wants you in your seat and available for calls 100% of the time with a 2 % margin for error. Use your 2% for incidentals like bathroom breaks ONLY. The smell of the carpet.

    Advice to Management

    If management cannot be expected to adhere to a set schedule 98% of the time then why is this expected of your hourly employees. Management should be held to a higher standard and metrics. The employee surveys (regarding management) should be anonymous. Retaliation should not be tolerated.

  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalation Supervisor in Tempe, AZ
    Current Employee - Escalation Supervisor in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at Macy's full-time (More than 3 years)

    Pros

    no micro-managing
    "empowerment"
    generous with attendance/ schedules

    Cons

    limited growth
    poor recognition of hard work
    poor benefits


  4. Helpful (1)

    "Bloomingdales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bloomingdales Specialist in Tempe, AZ
    Current Employee - Bloomingdales Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    able to give hours away when needed, management is fair, home work balance, lots of charity work ,

    Cons

    terrible medical benefits, almost zero opportunity for advancement

    Advice to Management

    hire from with in first and open up jobs for all to apply


  5. "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Warehouse Associate in Goodyear, AZ
    Former Employee - Warehouse Associate in Goodyear, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Easy work, make pretty cool friends with co workers sometimes

    Cons

    Favoritism, management, rudeness, over use of authority

    Advice to Management

    managers & directors need to pay more attention to their supervisors and employees. Managers think they can run the place how ever they want. The only way you move up is by FAVORTISM & being a brown noser. It doesn’t matter on numbers is what I was told by a manager, what matters is how much u do around here. Drama- rumors not only with employees but even with managers. So unappreciated for their employees.


  6. "counter manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counter Manager in Glendale, AZ
    Current Employee - Counter Manager in Glendale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 5 years)

    Pros

    fun environment.flexible schedule.friendly coworkers.that is all i can think of

    Cons

    low pay
    high stress
    high expectation


  7. "Be rude and fast they will be happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Tempe, AZ
    Former Employee - Customer Service Specialist in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Nice lunchroom, open Floor plan, training is ok.

    Cons

    They say do what it takes to make customers happy, go that extra mile, bit what they want is quantity. Quality when you have time. If your over the age of 35 and are given the customer personalised service cause thats what the issue calls for you will hear about it and not in a good way.

    Advice to Management

    Reread what it means to be a leader. You should want everyone to be successful.

  8. Helpful (1)

    "The Worst Interviews I've Ever Received"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bloomingdales Sales Professional in Tempe, AZ
    Current Employee - Bloomingdales Sales Professional in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    none none none none none

    Cons

    I waited 2 hours for an interview because management was disorganized, and of course did not get the job . However , two friends who are very close to me applied to the same job, They were less qualified with no call center experience and have only worked one job their entire lives ... but they got the job. Whereas someone like me who is educated , has more experience working with upscale clients over the phone - got nothing.

    My two friends agreed that the hiring practices of this place are questionable .

    I interviewed a second time recently , and of course , had to wait almost an hour before I could get my interview . They didn't know i was supposed to interview , but somehow knew everyone else who was scheduled for an interview .

    I interviewed, the interview went great and of course ... i was not hired.
    it's becoming a joke at this point.
    macy's hires people who are less qualified ,
    maybe that's why they have such low ratings
    go figure

    Advice to Management

    you wont last. ive seen management change in a short period of time . im going to keep applying and one day, ill break through the glass cieling


  9. Helpful (2)

    "Call Center Fraud Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Agent in Tempe, AZ
    Former Employee - Fraud Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    You get paid every week. They have a cafeteria on site (although the food is hot-plate/microwaved).

    It's a solid job if you plan on making call center work your career (the managers have been there for YEARS). But I've also heard that other call centers in the area pay a few dollars more. I was told by one of my leads that he stayed for so long because of the flexible attendance policy. So it depends if that is more important than making money. A lot of my colleagues were either still living at home with their parents, or had a spouse with a second income. Under those circumstances, it's doable in Arizona.

    When I left the company, I had about 15 points remaining (the average person uses theirs often and have <5). That is pretty much the only way you'll get fired (you point out).

    Cons

    Your change cubicles once every other month.
    If you are a good worker (good handle time) they'll give you pats on your back, but no real promotions or raises. You'll get maybe $0.03 more on your raise than your other colleagues. I was actually "promoted" several times...but my pay didn't increase because it was considered a lateral move. So I got MORE responsibility for the same pay. Oh, and don't bother going down to HR, they've fired the majority of the staff.

    Keep in mind that the company isn't doing well, and there are a lot of offshore agents (mostly in the Philippines). They get paid little of nothing (in comparison) so don't feel too secure with your job. They could easily close your department, and have customer service completely offshore. If you work the Bloomingdale's side, you're safer (Bloomies customers DO NOT like talking to offshore agents).


  10. "Cashier/customer service"

    StarStarStarStarStar
    Former Employee - Sales Associate/Cashier in Kingman, AZ
    Former Employee - Sales Associate/Cashier in Kingman, AZ

    I worked at Macy's full-time (More than 3 years)

    Pros

    Exciting,fast paced, interesting, flexibility for scheduling.

    Cons

    I cannot think of any.

    Advice to Management

    Be open minded, fair, and flexible.


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