Macy's Reviews in Atlanta, GA | Glassdoor

Macy's Atlanta Reviews

Updated January 3, 2019
300 reviews

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Atlanta, GA Area

3.1
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Macy's CEO Jeff Gennette
Jeff Gennette
16 Ratings

300 Employee Reviews

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  1. Helpful (1)

    "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Atlanta, GA
    Former Employee - Administrative Assistant in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great boss, great work, great coworkers

    Cons

    As with most customer service jobs, all jobs for that matter, dealing with less-then friendly customers

    Advice to Management

    None, keep up the good work.


  2. "Hard work long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Merchandiser in Atlanta, GA
    Current Employee - Seasonal Merchandiser in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than a year)

    Pros

    Coworkers are wonderful. If you work hard you can get extra hours.

    Cons

    Two supervisors were disorganized, inexperienced, verbally abusive poor communicators.

    Advice to Management

    Find a way to motivate your employees. An employee should make coworker's jobs easier, not harder. Employees should understand how their performance affects others. Employees tend to see themselves in a vacuum. There is no "context" provided. The mottos are: "Do as little as possible, or only what is necessary;" Only do your job;" and "Stay in your lane." Everyone talks about being a team, but there is virtually no teamwork. Supervisors must be better trained and understand how long a task will take. Supervisors should not verbally belittle, humiliate and intimidate employees in public. Supervisors need better communication skills and work should be more efficiently organized. The level of inefficiency and the amount of time wasted is astonishing. It is important to have the necessary equipment (cart, scanner, printer, step stool, packing tape, etc.) The very top management is excellent, i.e. store manager and assistant manager. The non sales midlevel management (ie merchandising) is awful. As to culture and values, coworkers are extremely supportive and kind. Mismanagement is abusive. Coworkers are amazingly supportive and empathetic because they know from experience how miserable the job can be. The compensation is a joke. The hours do not have to be so unreasonable.

  3. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Nice company decent pay flexible schedule paid holidays

    Cons

    Management and culture customers no team support no communication


  4. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Marietta, GA
    Current Employee - Customer Service in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (Less than a year)

    Pros

    It is very easy i can pick up my hours , and i just need to be kind with people

    Cons

    The money that i make hourly is not enough. Also , i have to walk very much

    Advice to Management

    Please rise my wage


  5. "AST Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ast Manager in Alpharetta, GA
    Former Employee - Ast Manager in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 10 years)

    Pros

    Employee Discount, Good Benefits. Employees were like an extended family

    Cons

    Lack of understanding by company executives on what it really takes to run a sucessful store.

    Advice to Management

    HIre quality people and pay them what they are worth. You get what you pay for.


  6. "Low Pay but Good Co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Morrow, GA
    Former Employee - Support in Morrow, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Easy to do, friendly atmosphere, professional attitudes, and lots of shifts to pick up even if you're not scheduled.

    Cons

    Low Pay, no communication, not easy to advance unless your direct manager favors you, and they won't usually reprimand you for things but silently build reports behind your back.

    Advice to Management

    Please talk to people more when things are changing or what is coming up and how people can improve.


  7. "merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Merchandiser in Atlanta, GA
    Current Employee - Retail Merchandiser in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than 5 years)

    Pros

    Great people work with and great flexible hours .

    Cons

    Lowest pay of any retail store.

    Advice to Management

    Get your people more money.

  8. "hope this helps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Merchandiser in Atlanta, GA
    Current Employee - Retail Merchandiser in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Macy's (More than 5 years)

    Pros

    The people are great that work there.

    Cons

    low pay/ working without lights or air .

    Advice to Management

    pay attention to your employees


  9. "Translucent Job Duties, Sub-Par Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - At Your Service Agent in Atlanta, GA
    Former Employee - At Your Service Agent in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Customer service centered ethos
    Good Environment
    Friendly Co-Workers

    Cons

    Low Pay
    Awkward Scheduling
    Self Absorbed Leadership

    Advice to Management

    Initiate better benefit plans other than macys cash.


  10. "Under staffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backstage Associate/Dock Associate in Lithonia, GA
    Current Employee - Backstage Associate/Dock Associate in Lithonia, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's (Less than a year)

    Pros

    Fellow co workers are really friendly

    Cons

    Management has a condescending demeanor towards staff the majority of the time.


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