Macy's Reviews in Cleveland, OH | Glassdoor
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    Macy's Cleveland Reviews

    Updated October 8, 2018
    44 reviews

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    Cleveland, OH Area
    3.1
    StarStarStarStarStar
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    Approve of CEO
    Macy's CEO Jeff Gennette
    Jeff Gennette
    1 Rating

    44 Employee Reviews

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    Pros
    Cons

    • "Work life balance is nonexistent within a salaried position" (in 400 reviews)

    • "Did I mention the forceful pushing of Macy's credit cards" (in 875 reviews)

    More Pros and Cons

    1. "Sales associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Wear Specialist in Olmsted Falls, OH
      Current Employee - Wear Specialist in Olmsted Falls, OH
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Macy's (Less than a year)

      Pros

      Good work environment, supportive management

      Cons

      Retail hours, you work weekends and holidays

    2. "Clerk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Clerk in Mentor, OH
      Former Employee - Clerk in Mentor, OH
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Macy's (More than 3 years)

      Pros

      Busy work place. Kind people

      Cons

      Too slow. Must work holidays

      3. Join the Macy's team
      See Our Latest Jobs

    3. "Terrible treatment of employees"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Elyria, OH
      Former Employee - Sales Associate in Elyria, OH
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Macy's full-time (Less than a year)

      Pros

      Flexible work schedule, good hours

      Cons

      I was fired from Macy's because I failed too open enough credit card accounts for the company. It wasn't for lack of trying; Nearly every customer I solicited very bluntly turned me down, or they were there to close an existing account. The location I worked for closed down maybe a year after I was let go, because of declining sales. I had just found out I was pregnant a few weeks before they fired me, and I strongly believe that had something to do with it. I do not recommend working for this company. They do not appreciate their employees.

      Advice to Management

      Don't punish employees for customer decisions. Also, it's not okay to alter sales goals when a customer returns an item and then punish the selling employee for the return. It's no wonder your company is failing so badly.

    4. "AST"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - AST Associate in Cleveland, OH
      Former Employee - AST Associate in Cleveland, OH
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Macy's part-time (More than 5 years)

      Pros

      Great co-workers; Nice employee discounts makes for a great employee perk; It's nice to have a flexible work schedule

      Cons

      Working on Thanksgiving day. People over profit. This is a time for families.

      Advice to Management

      Spend more time showing associates authentic appreciation

    5. "Building, maintaining and monitoring data pipeline"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Hadoop Developer in Cleveland, OH
      Former Employee - Hadoop Developer in Cleveland, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Macy's (More than a year)

      Pros

      latest technologies, great mentoring and interesting projects

      Cons

      The job culture could use some changes

    6. "Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in North Olmsted, OH
      Former Employee - Anonymous Employee in North Olmsted, OH
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Macy's part-time (More than a year)

      Pros

      Met some great people. Fun fasted paced environment once you get the hang of everything. I loved helping people find what they needed.

      Cons

      The beauty management was looking for ways to be rude. The point system made us lose a lot of good people and they were replaced with people who brought our store down. Made working the job a lot harder than necessary. The return policy was terrible. You definitely should be paid more for the amount of work you have to do.

      Advice to Management

      Stop letting people return anything. Stuff with animal fur and that smelled like cold smoke, or things that people found in their closet from years ago should not be allowed to be returned.

    7. "Used to be very good, has gotten worse as the company has gone under, now too much extreme understaffing."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in North Olmsted, OH
      Current Employee - Retail Sales Associate in North Olmsted, OH
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Macy's part-time (Less than a year)

      Pros

      Some of the managers (those who were promoted from sales floor) are super helpful & supportive

      Associates are mostly very friendly

      Cons

      A lot of competition & bad feelings between associates in RTW even if they are on team goals and not individual goals

      Some managers don't really do much

      Very understaffed

      Advice to Management

      We've become more and more understaffed to the point where there aren't enough people to keep the store running. Customers complain constantly about not being able to find associates, the fitting rooms and floor are a mess, and we cannot keep going this way. This is not the way to cut costs, it's killing your business. Even Walmart is cleaner. Hire more staff and pay them more and maybe you will get customers who actually want to come back.

    8. "Great Potential, if they can get over Politics"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Product Manager in Lorain, OH
      Current Employee - Product Manager in Lorain, OH
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Macy's full-time (More than 5 years)

      Pros

      New work from home policy
      Great associate discounts
      Most of the people on the ground-level are great to work with

      Cons

      Difficult to get new ideas through the pipeline
      Tug-o-war game of control and decision making between eat and west coast offices
      Many of the managers play favorites which makes it nearly impossible to advance in your career
      Pay is sub-par
      Medical/Dental/Vision is the WORST

    9. "Fine Jewelry Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Cleveland, OH
      Current Employee - Anonymous Employee in Cleveland, OH
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      Pros

      Attendance points ! Employee intranet site is helpful. Weekly pay

      Cons

      Pay, short on staff, not up to date with anything

    10. Helpful (1)

      "Disorganized but nice environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Signing/Support in Cleveland, OH
      Former Employee - Signing/Support in Cleveland, OH

      I worked at Macy's part-time (Less than a year)

      Pros

      Little to no micromanaging. I've had employers before that micromanage every aspect of your job to the point of insanity, but Macy's allowed you to do your job.
      Laid back atmosphere.
      Very nice employees. All of their employees seemed like they genuinely wanted to help you.

      Cons

      Very disorganized. It was very hard to get information for different assignments. Especially if you picked up extra hours. Once we even had an alarm go off, and no one seemed to know what it was for.

      Advice to Management

      Train more on the goings-on of the store. In my training sessions, the videos were mostly about diversity in the workplace, and not actual training for my job.

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