Macy's Commissioned Sales Associate Reviews | Glassdoor

Macy's Commissioned Sales Associate Reviews

Updated June 6, 2018
123 reviews

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Commissioned Sales Associate

2.7
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Macy's CEO Jeff Gennette
Jeff Gennette
7 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 393 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 868 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Fort Wayne, IN
    Former Employee - Commissioned Sales Associate in Fort Wayne, IN
    Recommends
    Positive Outlook

    I worked at Macy's full-time (More than a year)

    Pros

    Great place to work! Their training was excellent,and their management was very supportive. Also, the hours were flexible.

    Cons

    The only bad side to working at Macy's where the crazy hours during the holidays. The week after Thanksgiving the store is open around the clock.

    Advice to Management

    Keep up the great work. Thank you for all of your support, and for making Macy's such a great place to work.it is awesome to have such great team leaders.


  2. "Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Fresno, CA
    Former Employee - Commissioned Sales Associate in Fresno, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    I really enjoyed my position and my coworkers. I had the opportunity for growth, even though the pay did not increase much. I gained great experience and really enjoyed my department in men's suits.

    Cons

    When it came to the management, we were always getting new managers. The management was awful at the time I was there, and it created a toxic environment.

    Advice to Management

    Improve the quality of the overall management

  3. "Read my review before you apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Tigard, OR
    Former Employee - Commissioned Sales Associate in Tigard, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Flexible schedule , Company cares about customers and gives you the power to take care people. Good place just to learn some customer service and move on with another career.

    Cons

    The system will get rid of you soon if:
    1.You make a lot of money
    2.If you talk about your opinions towards unrealistic business methods they use
    3.If you are looking for growth in your career
    4.If you are middle eastern (based on the experience of me and at least 6 different people that I worked with)

    Management has absolutely no respect for employees points of view.
    Asset protection people treat all the employees like potential theft suspects.
    Absolutely no room for growth unless someone above you gets fired because they are not opening any new stores.

    Advice to Management

    They don't really need any advice. This is how they do business and it looks like they are pretty satisfied with the results.


  4. "They won’t last long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Brea, CA
    Former Employee - Commissioned Sales Associate in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Easy to swap or advertise your shifts. Good discounts.

    Cons

    Scheduling is a nightmare. Done by a computer who won’t care if you’re by yourself on Black Friday for 10 hours. No coverage when you’re alone, HR never calls people in if they want to pick up shifts. You’re required to work when they need you, you have no choice. Can’t even get someone to cover you who isn’t working if it’s a key day. Management is a joke. They let go so many employees so the stores are skeletons. Macy’s won’t last long.

    Advice to Management

    Treat your employees as people not cattle. You should be giving good employees raises.


  5. "Hear your employees for your customer’s sake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate
    Current Employee - Commissioned Sales Associate
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Macy's part-time (More than 5 years)

    Pros

    Great coworkers and a decent discount

    Cons

    No communication in management and lack of knowledge within management but not enough pay to make a management position worthwhile for me coming from a commissioned area. So many lay offs in the past year the store can barely run. How long will the company be sustainable at this rate?

    Advice to Management

    Appreciate your team more. They’re running the show. Ask them questions before making decisions that affect them and how the store will run. They know the customers the best.


  6. Helpful (1)

    "Commission Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commission Sales Associate in Orlando, FL
    Current Employee - Commission Sales Associate in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than a year)

    Pros

    Great Working environment, Commission, Company Values, many different possitions.

    Cons

    Low pay if you can't make the commission goal, they ask too much from sales associate even though we have support staff.


  7. Helpful (1)

    "Macys current tactic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in Ventura, CA
    Current Employee - Commissioned Sales Associate in Ventura, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's (More than 5 years)

    Pros

    Nothing worth noting, except the sales staff that I work with. Not the managers.

    Cons

    Macys is eliminating positions throughout their locations, without offering placement elsewhere, within the company. No advanced warning given. You are on your own.

    Advice to Management

    Care about your employees

  8. "DVC Sales Associate at Fashion Valley Mall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Draw Vs Commission Sales Associate in San Diego, CA
    Former Employee - Draw Vs Commission Sales Associate in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    -Busy During Holidays
    -Can make good money off commissioned sales
    -Very Flexible Dress Code(But Having a Professional Look Has A Very Positive Impact On Your Sales; You Should Wear a Tie)
    -Points System for Late Clockings and Calling Out(Can earn points every 2 weeks for perfect attendance)
    -Insite is very good(online management system for scheduling and time off)
    -20% Discount and Bonus Days where discount increases to 40%( 20% works at Bloomingdales and Macy's subsidiaries

    Cons

    -Management and Policies can be disorganized
    -Employee opinions and input are not taken seriously ( broken fixtures, lights, and equipment stay broken for extended periods of time)
    -Management will call you to work on your Unavailable Days
    -Pressure to Add customers to "My Client" (Get their credit card info, phone number, and address. Call them or text them on upcoming sales and promotions.)

    Advice to Management

    Take time to understand the sales associates' point of view.


  9. "Bottom of the Department Store Chain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Dallas, TX
    Former Employee - Commissioned Sales Associate in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    -One star for friendly supervisors and one star for friendly colleagues.
    -20 percent discount/Many opportunities to earn Macy's money to buy things on top of the discount.

    Cons

    It's not a mystery that Macy's stores are shutting down one after the other. Macy's is by far the cheapest department store out there with the worst upkeep in the retail world. The draw commission is basically designed for you to make the least amount of money possible despite your sales. In other words, if customers aren't walking through the door, then you're actually paying Macy's Inc. to work. The merchandise teams only focus on small tasks until things are almost falling apart and the management gets on their case about getting real jobs done. So, that leaves sales associates doing a lot of work when they should be selling, hence why you will pay Macy's to work. Many parts of the store are filthy. Going to Dillard's, Nordstrom, and Nieman Marcus, I was in tears of how beautiful of condition the stores were in compared to Macy's. I was actually ashamed to work there. The computer systems are often down, and the store even went a whole day without air conditioning once.

    The whole store is also workman's compensation waiting to happen. I was nearly crushed several times by things falling and slamming to the ground right next to me-- where the merchandise team is sloppy and leaves things everywhere, causing a very dangerous work environment.

    You can work your butt off, and you won't be recognized. All they care about is you convincing customers to sign up for credit cards so that they can buy merchandise that they can't afford. If you do beat your record of credit card applications one day, then will come by, give you a, "hey good job" and tell you to get twice as much tomorrow.

    Go to any other department store if you want to get into retail. Macy's is doomed to fail as a chain, and stores are closing down like dominoes fall.

    Advice to Management

    Start working on your resumés, because Macy's will cease to exist in 10 years.


  10. "Terrible hours, terrible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate
    Former Employee - Commissioned Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 5 years)

    Pros

    Flexible schedule, Nice coworkers, Employee Discount

    Cons

    Low pay, Pathetic raises, You do the job of 5 different people as one person, have to work passed midnight on weekends during the holidays, have to work on holidays, schedule is sporadic so you can't really plan anything else solid in your life, no room for growth- either be a sales associate or a manager, high turnover rate

    Advice to Management

    Management is good