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Macy's Cosmetics Counter Manager Reviews

Updated June 2, 2018
153 reviews

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Cosmetics Counter Manager

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
13 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 393 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 868 reviews)

More Pros and Cons

  1. "Cosmetic Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager in Fort Myers, FL
    Current Employee - Cosmetics Counter Manager in Fort Myers, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than 3 years)

    Pros

    Macys allows for a flexible schedule. Managment is always willing to work with you. I have also moved twice to different states, in 4 years and Macys was always there!

    Cons

    In Florida the season is up and down as far as business.

    Advice to Management

    None


  2. "Cosmetics Counter Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager
    Current Employee - Cosmetics Counter Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Relaxed Environment, decent pay for counter managers depending on the line.

    Cons

    The building needs to be remodeled. Expectations are too high and store manager is overbearing. No room for growth.

    Advice to Management

    Remodel store and selling structure.

  3. Helpful (3)

    "Horrible !! Magic Maker one year, job terminated 8 months later!! They will RUN YOU INTO THE GROUND!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in Merrillville, IN
    Former Employee - Cosmetics Counter Manager in Merrillville, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    So short handed so you learn it all....YOU DO NOT HACE A CHOICE! Pretty good about giving you time off when requested ahead of time....IF your manager likes you. Middle management at the store is usually nice, and Ive had a very good store manager when I started....3 in 3.5 years !!!

    Cons

    So horribly run, the MOST NEGATIVE place you COULD EVER WORK AT!! Did I mention upper management does not acknowledge workers when they visit? We work in retail, we're NOT doctors! Stupid Points System....even if you are sick you can NOT call off, you lose points and PAY! Also if you lose ALL your points you lose your job.
    Macys is in awful shape and eliminated great talent. Those they kept have to do 5 jobs...oh and clientele, and open cards! Basically they are being run into the ground... Macys mentality in upper management is totally OUT OF TOUCH and could NOT do an everyday workers job if they waned to. NO CLUE how to actually work.

    Advice to Management

    Its sad what Macy's has become, culturally obsolete!! They've lost they way! They were known for low pay and sub par employees, but its at an all time low. I hope they make it in retail, but I do NOT think so. Their fashion for the most part is cheap and tacky! Stores are full of racks with awful clothes no one would ever want to buy or wear!
    Employer advice......Treat your employees well, and pay them REAL $ and you can retain good talent. Otherwise those you let go of, or leave because its so awful, will find great jobs and take talent elsewhere! You are NOT focusing on your customers when you employ and run your stores with skeleton crews! When you pay insulting wages, you get and keep low paid employees that do NOT CARE! I learned a lot because my store was so poorly staffed and run, but besides that my experience was absolutely awful!! Its too bad when you take over beloved stores like LS Ayers and Marshall Fields and ruin them!!
    Its only a matter of time before Macys dies along with like retailers.


  4. "Business manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager in Ann Arbor, MI
    Current Employee - Cosmetics Counter Manager in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 10 years)

    Pros

    Great place to work awesome commission and overtime

    Cons

    Required overtime that can over extend your week

    Advice to Management

    Hire more help


  5. "Counter Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in McAllen, TX
    Former Employee - Cosmetics Counter Manager in McAllen, TX
    Doesn't Recommend

    I worked at Macy's full-time (Less than a year)

    Pros

    Commission if you can build up clients

    Cons

    Management is very disorganized and petty, training is basically sitting in front of the computer for a day then they throw you to the dogs

    Advice to Management

    Take the time to train your employees better, maybe try letting them shadow an employee of the same rank. Also stop with the drama.


  6. "Average retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in Detroit, MI
    Former Employee - Cosmetics Counter Manager in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Employee discount, recognition for job well done

    Cons

    Hours, a lot of employee turnover, retail hours


  7. "Cosmetics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager in Worcester, MA
    Current Employee - Cosmetics Counter Manager in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Great customers and management

    Cons

    Working weekends and late evenings

  8. "Great for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in Sunnyvale, CA
    Former Employee - Cosmetics Counter Manager in Sunnyvale, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Great opportunity to gain sales experience
    Commission

    Cons

    Commission gets hurt due to customers abusing return policy
    Policies don't get enforced when a customer is irate
    Pay


  9. "Dissolving some full time positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager in Scottsdale, AZ
    Current Employee - Cosmetics Counter Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Cosmetics department, Management, coworkers, customers, discount

    Cons

    Dissolving successful positions
    not clear explanation
     still in shock

    Advice to Management

    Give employee the option of finishing out after telling them the beloved job they had is dissolved
    Give them a phone number so that they can talk to someone and try and understand


  10. Helpful (1)

    "Worst job I’ve had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager in Los Angeles, CA
    Current Employee - Cosmetics Counter Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    The schedule is flexible. It’s a twenty word minimum for the pros section, but unfortunately I really have no other pros.

    Cons

    Was literally bullied and harassed beyond belief at this job. I worked as a cosmetic counter manager and I can definitely say this is the worst job I have ever had. The management was extremely cruel and unsupportive. No encouragement, just critiques. Coworkers were bullies. Macy’s doesn’t care about their employees. You don’t get sick pay, vacation, or holiday pay for the first 6 months. Horrible job.
    All I can say is, STAY AWAY.