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Macy's

Engaged Employer

Macy's

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Macy's Customer Service Representative Reviews

Updated Jul 30, 2021

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Found 165 of over 23,229 reviews

3.1
55%
Recommend to a Friend
60%
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
39 Ratings

Ratings by Demographics

This rating reflects the overall rating of Macy's and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    Greatest Job I had

    Jul 30, 2021 - Customer Service Representative in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours Monday- Friday 10:0- 6:00 good extra hours opportunity

    Cons

    In my opinion no cons, y do great as long as you know what your doing

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  2. 5.0
    Current Employee

    I don’t know.

    Jul 29, 2021 - Customer Service Representative in Beverly Hills, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is entirely too much.

    Cons

    I really don’t get why this is necessary.

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  3. 4.0
    Former Employee, more than 1 year

    Great place to work in retail

    Jul 21, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Schedule flexibility, excellent incentives and discounts, products and policies workers can believe in

    Cons

    Retail is rough and requires a lot of standing

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  4. 2.0
    Former Employee, more than 3 years

    Ugh

    Jul 17, 2021 - Virtual Customer Service Representative in Mason, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Met nice co workers who became real friends

    Cons

    Doesn’t work with schedule Wasn’t paid enough for the amount of work they pile on. Was asked to train people without trainer pay Over looked for promotions for people who weren’t qualified

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  5. 4.0
    Former Employee

    sales associate

    Jun 25, 2021 - Client Account Manager in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    friendly and understanding managers. recognized hard work.

    Cons

    long hours during holiday season.

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  6. 4.0
    Former Temporary Employee, more than 3 years

    Best place to work

    Jun 15, 2021 - Customer Service Representative in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discount, the co workers, new clothing update

    Cons

    The management could be better and be more involved with the employees.

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  7. 4.0
    Former Employee

    Nice place to work

    Jun 10, 2021 - Customer Service Representative in Bloomingdale, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discounts on clothes Friends you meet Sales friends Clothes on sales Shoes department

    Cons

    No advancement Not enough hours Clicks Dressing rooms Sales rack

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  8. 4.0