Macy's Customer Service Representative Reviews | Glassdoor

Macy's Customer Service Representative Reviews

Updated May 27, 2018
67 reviews

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Customer Service Representative

3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
8 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 393 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 868 reviews)

More Pros and Cons

  1. "Macys.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Clearwater, FL
    Former Employee - Bilingual Customer Service Representative in Clearwater, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    The benefits package was very complete.

    Cons

    Their dress code was absurd.


  2. Helpful (1)

    "lack of communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 5 years)

    Pros

    good employee discount and sales

    Cons

    poor management and no acountability

    Advice to Management

    communicate and appreciate good staff when you have them

  3. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    I really enjoyed the team I worked with. They gave me life!

    Cons

    Can't think of anything. I really enjoyed work and customers.

    Advice to Management

    none


  4. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in McAllen, TX
    Former Employee - Customer Service Representative in McAllen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's (Less than a year)

    Pros

    Great place to work at.

    Cons

    The mess people would leave


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Gilbert, AZ
    Former Employee - Customer Service Representative in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Scheduling system allows you to choose your own schedule, with tenure it becomes more convenient. Some of the discounts are pretty hefty as well.

    Cons

    Management blatantly talked bad about employees, and treated them with no respect. A WHOLE lot of gossip going around constantly.

    Advice to Management

    Don’t talk bad about your employees, or at least not on the floor where they are there to witness it


  6. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Elmhurst, NY
    Former Employee - Customer Service Representative in Elmhurst, NY
    Recommends

    I worked at Macy's part-time (Less than a year)

    Pros

    Learned a lot, the pay, work hours.

    Cons

    No transfers if relocating. Managers got too comfortable with coworkers.

    Advice to Management

    Be open to re-hires


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Garden City, NY
    Former Employee - Customer Service Representative in Garden City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's part-time

    Pros

    You get to pick your own hours online to work and an hour break.

    Cons

    I worked at Macys for the seasonal time from October to December. It was my first time working like at a big department store and they just had me on the register and on the sales floor cleaning up. I was all over the place to be honest. Low pay for what you put up with during the holidays.

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Loveland, CO
    Current Employee - Customer Service Representative in Loveland, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Flexible Scheduling
    Kind Management Staff
    Room for growth
    Engaging colleagues
    Enjoyable work environment
    Wonderful lunches (1 hour lunch for 8 hour shift)
    Easily managed point of sale system

    Cons

    Sometimes rules change, or you are told something and it isn't correct, but that's more or less just something that happens in every job due to miscommunication.

    Supplies can be limited at times, but that's only because upper management is working on making a baseline for how much should be spent per month on certain items.

    The pay could definitely use some improvement, but if you are willing to put in the work, the pay will come along with it. Give it time.

    It can take management a minute to get to your station if an issue arises with a customer... but generally there are only two managers on staff at a time... So I really can't blame them at all

    Advice to Management

    Continue to find value in all of your employees and they will continue to find value in you.


  9. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Holtsville, NY
    Current Employee - Customer Service Representative in Holtsville, NY
    Recommends
    Positive Outlook

    I have been working at Macy's full-time (More than a year)

    Pros

    best company ever treted with respect and I love that my opinion counts

    Cons

    I would like to work more hours during the week

    Advice to Management

    keep doing what youre doing


  10. "customer servcie representative"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 5 years)

    Pros

    co-workers, environment, computer, systems, learning, process.

    Cons

    none at this time

    Advice to Management

    none