Macy's Customer Service Supervisor Reviews | Glassdoor

Macy's Customer Service Supervisor Reviews

Updated Jan 30, 2018

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Found 5 reviews

3.6
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Rating TrendsRating Trends
0%
Recommend to a Friend
Macy's CEO Jeff Gennette
Jeff Gennette
0 Ratings
  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Mesquite, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's part-time for more than 10 years

    Pros

    People and customers I'm people person I like retail

    Cons

    Pay can't pay my bills

    Advice to Management

    Close fitting rooms assign one person to work work the door

    Macy's2018-01-30
  2. Helpful (1)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Bridgeton, MO
    Doesn't Recommend

    I worked at Macy's full-time for more than 8 years

    Pros

    employees receive their pay weekly

    Cons

    everything else. almost seemed more like a cult than a place of employment.

    Advice to Management

    try honesty

    Macy's2016-07-26
  3. "Customer Service Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Wayne, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Macy's for less than a year

    Pros

    You get to work with a large number of department managers and have a chance to observe which management techniques work and which ones do not.

    Cons

    The stores are not very well staffed or organized. You would think that as long as they've been in business, they would perform better planning.

    Advice to Management

    During peak times in the year, it would payoff better to be overstaffed than understaffed. Lots of sales are lost due to the lack of coverage in the departments.

    Macy's2015-03-07
  4. "Diversity and Great Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Clearwater, FL
    Recommends
    Positive Outlook

    I have been working at Macy's full-time for more than 5 years

    Pros

    Treat there employee with intergrity and the company love to give back to charity.

    Cons

    Job opportunity for Management is limited.

    Macy's2014-03-19
  5. "CSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Macy's

    Pros

    The associates I work with are outstanding. The level of dedication by associates and managers to provide outstanding customer service is admirable. All levels of emjployees are dedicated to working hard, providing good service and meeting the stores goals,

    Cons

    The staffing is a huge concern. There are simply not enough associates staffed to provide the level of service the company wants to be known for providing their customers. The management can be unprofessional and petty about small issues.

    Advice to Management

    Develop a clear focus on the bottom line and create strategies to reach it. Everyday the focus changes from loyalty, to community events, to sales, to recovery, to service provided to our customers. If its outstanding service that is the bottom line give associates the ability to give it. Start staffing appropriately, get support staff for the fitting rooms, fillers for home!

    Macy's2009-12-04
Found 5 reviews