Macy's Reviews in Detroit, MI | Glassdoor

Macy's Detroit Reviews

Updated July 10, 2018
111 reviews

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Detroit, MI Area

3.1
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Macy's CEO Jeff Gennette
Jeff Gennette
7 Ratings

111 Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 393 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 867 reviews)

More Pros and Cons

  1. "Excellent retail job experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Westland, MI
    Former Employee - Seasonal Sales Associate in Westland, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Fun upbeat place to work, co-workers were fun to work with. Management was great to work with from department to general manager. The best retail job I have ever had sad to see places like this closing due the changing times

    Cons

    Had to leave due to major medical issue not related to job. Low wages

    Advice to Management

    Sad to see a great American retail going through hard times. This is one of great ones I hope doesn’t totally close up.


  2. "Good place to work, but it has lots of drawbacks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Novi, MI
    Current Employee - Retail Sales Associate in Novi, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Customers, coworkers are great and some managers are cool too. Corporate listens to suggestions. Good discounts for employees, decent health benefits for employees. Meetings everyday to let the team know how they are doing. New store manager is thoughtful, and speaks to employees with respect.

    Cons

    Not enough employees, high turnover, but there are some who have over 20 years of experience, however all staff is overworked and overwhelmed particularly the managers, lots of managers are leaving even upper management changes every two years. Moral is low, HR is a joke. Customers can’t use coupons too many sales are going on at one time. Corporate needs to take heed of suggestions. It would be great to have corporate do an Under Cover Boss type of situation so that improvements can be made, not only for employees but customers too.

    Advice to Management

    Keep your word to employees, don’t give them a lot of fluff then change things for the worst. Dig into different departments find the weakness and implement improvements from employees suggestions. Stop having concurrent sales, such as specials, regular sales and last act all together. “Under Cover Boss” will solve lots of issues.

  3. "Clerical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerical in Novi, MI
    Former Employee - Clerical in Novi, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's (More than 10 years)

    Pros

    Great discount, great co-workers and generous paid time off.

    Cons

    Very tough work schedule, hard to make personal plans.

    Advice to Management

    Management is doing the best they can with the resources available.


  4. "Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Detroit, MI
    Current Employee - Beauty Advisor in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Macy's offers a good discount and the opportunity to earn extra "Macy's Money" to spend on products.

    Cons

    Retail hours, especially long at Macy's which stays open later and often opens earlier than the rest of the mall.

    Advice to Management

    More can be done to make employees feel valuable and encourage greater teamwork and a sense of ownership.


  5. "Great new opportunity"

    StarStarStarStarStar
    Former Employee - Sales Manager in Novi, MI
    Former Employee - Sales Manager in Novi, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Macy's full-time (More than 10 years)

    Pros

    Great sales and suppout team

    Cons

    Confusion on the direction the company is headed and responsibility guidelines

    Advice to Management

    Your people are the heartbeat of your organization. Learn who they are, coach them to amazing results, hold them accountable to their responsibilities, and see the customers' needs through the people in the building


  6. "SSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harper Woods, MI
    Former Employee - Anonymous Employee in Harper Woods, MI

    I worked at Macy's full-time (More than 3 years)

    Pros

    Worked with some really great people

    Cons

    Not the best pay for the amount of work that needs to done


  7. "Makeup artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinique Consultant in Novi, MI
    Current Employee - Clinique Consultant in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Clinique gives amazing gratis multiple times a year. Macys discounts are nice, coworkers are great, sales rock, you get your discount on everything.

    Cons

    Management sucks, they yell about everything. They have unrealistic expectations. All they care about is credit card loyalty, and goals.

    Advice to Management

    Don't just yell at employees. Coach them like you are suppose to.

  8. "Macy's was a great experience and a great place to work! I miss it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Star Selling Ambassador in Novi, MI
    Former Employee - Star Selling Ambassador in Novi, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's part-time (More than 3 years)

    Pros

    Room for growth in the company, great team, PTO for part time employees, employee discount is very good, fragrance 50% of discount twice a year, discount on cosmetics, good management, seasonal opportunities to work in other departments for pay raise, attendance point system, most managers are helpful with attendance exceptions, empowering

    Cons

    demanding work, alot to recover and clean up, often rude customers, hr team was very unhelpful at store level but at corporate level they were great

    Advice to Management

    Don't eliminate recovery team like my store had, hire more recovery team members, hire seasonal employees that actually want to work and are reliable, try to prevent a pileup of clothing rods so that employees are not overwelmed, understand how often employees are overwhelmed


  9. "Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Associate in Troy, MI
    Former Employee - Support Associate in Troy, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    The team members and the manager were kind and good to work with, the job is not too hard but can require physical exertion. Depending on individual strengths, can be assigned to unloading boxes from the truck or something easier like attaching security devices to high value items. The pay is comparable to similar positions with other companies, but the employee discounts were pretty good.

    Cons

    Due to the hard times the company is dealing with as a brick and mortar retail business, getting employed full-time was nigh impossible; most of the other team members worked a second job

    Advice to Management

    Not much to add, the management did a great job providing guidance and looked out for me.


  10. "Average retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in Detroit, MI
    Former Employee - Cosmetics Counter Manager in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Employee discount, recognition for job well done

    Cons

    Hours, a lot of employee turnover, retail hours


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