I worked at Macy's full-time (Less than a year)
20% employee discount plus additional 20/20 events
low starting pay rate
very high attrition rate
Advice to Management
specific to the call centers: hire and promote from within. a dedicated team member who has devoted years of service to the company and shown true loyalty will be a better manager than a 22 y/o with a BA in Communication or Management that is only going to use your role as a stepping stone to a higher paying job within 1-2 years
I have been working at Macy's full-time (Less than a year)
Laid back atmosphere
Easy hiring process
Almost non existent training, not appropriate to job functions
Managers will be nice but won't help you with your job
The travel can be fun and exciting if you're into that, and it is usually to interesting places. You build some good relationships with some of your co-workers. The work-life balance is pretty good, however the downside is the pay (see cons).
Where to begin? The internal audit department overall is just flat out inappropriate and needs to grow up.
While the senior management can be knowledgeable and friendly at times, they can be very petty and will throw you under the bus for pretty trivial things (sending out emails without them reading it first, not attending 'team dinners' etc). Things can easily get taken the wrong way, and associates generally have little to no rebuttal during reviews/annual reviews. Some of the co-workers are really great people, however, there seems to be a sense of cliques. Also, some co workers are hellbent on promotions rather than working together and making the place better. Lastly, I hate to say this, but I almost got the feeling that certain people are labeled as favorites due to their sexual preference (think this is a fashion/clothing company, you can probably guess).
The pay is way way below market rates. While you're not destitute, HR had a meeting with the dept. claiming they did a study to show Macy's is competitive. That may be true in comparison to other retailers, but they need to realize that they are losing good talent rapidly to outside companies in cincinnati (GE, Great American, fifth third, big 4... for accounting/audit jobs - the real competition). The benefits were downgraded in 2015, and this even spurred quite a bit of turnover (even more than usual) including my departure.
Lastly, the travel. This may be a pro for some, but travel can be wildly inconsistent from year to year that it gets in the way of life.
Advice to Management
I'm honestly not sure how to fix this all. My best guess is to start with 'tone at the top' and take a good hard look at all who is running the show and note how they lead as examples.
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?