FilterLexington, KY Area
I love the freedom I have while working at Macys
I do feel pressured to make sales and open credits but the benefits are worth it.
2 weeks vacation, nothing else
Wont let you advance unless you are a robot or puppet and agree with everything seniors says. People who are clearly unqualified are given better job opportunities because they never question anything. Been here 5 years and have done above and beyond and still at the bottom of the totem pole.
Advice to Management
Recognize the individuals who actually contribute to the growth of the company, not the ones who agree with everything. Offer more incentives and give the incentives to individuals who actually earn it!
Macy's gives great employee discounts, including days where black clothes (required for work there) were given huge discounts. Some days each month Macy's cardholders get extra discounts if they use their Macy's cards- so employees can get that discount on top of the employee discount.
Employees who get good reviews from customers are recognized. They give store credit or cash for signing customers up for the Macy's credit card.
Work schedules were changed last minute without mentioning it. My last week working there, I was scheduled to work only a few hours. I printed out my schedule and felt satisfied, but the day before my last scheduled day, they changed my schedule from a few hours (~5) to 25 hours! Not what I wanted...
They set goals for each employee for selling credit cards- want employees to be pushy.
Needed employees to cover different departments at a moments notice. This wasn't too bad, but if you haven't had any training in that department customers can tell an become frustrated.
Advice to Management
Keep recognizing employees for good customer service. Don't allow schedules to be changed drastically without a manager checking with the employee.
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