Macy's Reviews in Los Angeles, CA | Glassdoor

Macy's Los Angeles Reviews

Updated August 17, 2017
541 reviews

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Los Angeles, CA Area

3.1
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
15 Ratings

541 Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 335 reviews)

  • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 802 reviews)

More Pros and Cons

  1. "Asset Protection - Fun and Exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Specialist in Los Angeles, CA
    Current Employee - Asset Protection Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    You learn a lot in a really short amount of time. Flexible scheduling. The Managers have high expectations but it is really to keep everyone safe. Be ready to go through constant training and drills.

    Cons

    It can be tough work at times. Apprehending shoplifters can be difficult.

    Advice to Management

    Look at the rate of pay for the top performers.


  2. "Sales Support Associate - Part Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA
    Recommends

    I worked at Macy's part-time (More than a year)

    Pros

    Nice place to work with amazing co-workers and Managers.

    Cons

    Weird hours of working during the holiday season.

    Advice to Management

    Keep up the good work.

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA
    Recommends
    Approves of CEO

    I have been working at Macy's part-time (More than a year)

    Pros

    Flexible hours
    Associate discount
    Ability to swap or advertise shifts

    Cons

    Have to open 3-4 credit accounts per week


  4. "Personal experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Macy's does have a lot of pros as far as benefits, growth potential and flexibility. It can vary by location.

    Cons

    Although it might come with some strong pros, cons I would say pay can be low, management (varying by store) overall can be a bit different and (once again varying by store) empty promises.

    Advice to Management

    Macy's is best known for growth within the company. My advice to management would be, promote based on skill and knowledge not favoritism.


  5. "Seasonal Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Glendale, CA
    Former Employee - Seasonal Sales Associate in Glendale, CA
    Recommends
    Positive Outlook

    I worked at Macy's part-time (More than a year)

    Pros

    Some nice people to work with,if you work hard you can stay at permanent position, flexible shifts

    Cons

    You can't stop smiling and being very nice to customers who are always right even when they yell at you, can't sit during your shifts and you have to jump around happy even if you are dead tired


  6. "Beauty Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Los Angeles, CA
    Current Employee - Beauty Advisor in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Gratis and samples
    Good networking grounds between cosmetic brands

    Cons

    Terrible management, miserable pay
    Limited opportunities
    Awful trainings
    Constant miscommunication
    Disorganized leadership
    Lack of supplies to provide excellent customer service

    Advice to Management

    Respect your employees who have extensive experience and education by paying them a decent living wage. Do not tell your employees to enforce store policies that you don't enforce yourself and in turn make your employees look bad in front of belligerent customers. Making everyday exceptions for difficult and disrespectful individuals hurts the store and commission-based sales associates. The customer does come first, but when will Macy's defend the employee and protect its assets the same way the employee is expected to protect the store from abusive returns/theft/inappropriate behavior? Overall, I have not experienced a supportive workplace.... I'm inspired to leave.


  7. Helpful (1)

    "Dying a Slow and Painful Death"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 10 years)

    Pros

    I have worked for as an executive Macy's for over 20 years and had a great career with the company and advanced up through the ranks. The company was once a leader in the retail industry however the changes impacting the industry are having a devastating impact on the business and corporate culture.
    There are a lot of good people at Macy's who truly care about the company and earnestly want to see it succeed.

    Cons

    Brick and mortar retail is in a death spiral and unfortunately Macy's is on the path to extinction. For each of the past 6-7 years, the company has consolidated or eliminated positions. Every January, the company announces structural changes and eliminates jobs. Everyone holds their breathe every January because they don't know whether or not they will have a job.
    It's very sad to see this once great company in decline. The company is shifting resources from physical stores to .com, so stores are understaffed and capital expenditures have been slashed, so the stores are beginning to look very tired. There is no compelling reason to come into a Macy's store to shop.

  8. "Create company to work at!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Mission Viejo, CA
    Former Employee - Sales Associate in Mission Viejo, CA
    Recommends
    Approves of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Great team to work with

    Cons

    Competitive with co-workers for commission on sales


  9. "Semi Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Retail Sales Associate in Canoga Park, CA
    Current Employee - Retail Sales Associate in Canoga Park, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than a year)

    Pros

    I love how understanding the management can be. The pay is good now too since minimum wage went up.

    Cons

    There is always a lack of associates which makes it very busy. It is very busy and customers are constantly complaining.

    Advice to Management

    Hire more people because it will lead to happy customers.


  10. "Good pay bad atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Thousand Oaks, CA
    Former Employee - Sales Associate in Thousand Oaks, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Macy's full-time (More than 3 years)

    Pros

    The work is fast paced which helps the time pass and running around the department straightening racks and helping customers is a good work out.

    Cons

    The biggest problem with working here was the sales quotas that lead to an extremely competitive environment with a lot of employees stealing sales from coworkers. You can make good money for a retail job if you don't mind backstabbing and bridge burning but good people will find it nearly impossible to get ahead.

    Advice to Management

    Raises an promotions should be based on more than just sales numbers, no credit is given to workers who keep the department clean and running smoothly. Also, having department sales goals as well as individual goals will really help morale.


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