Macy's Reviews in New York City, NY | Glassdoor

Macy's New York City Reviews

Updated August 14, 2017
1,452 reviews

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New York City, NY Area

3.1
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
33 Ratings

1,452 Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 335 reviews)

  • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 802 reviews)

More Pros and Cons

  1. "Macy's Sale Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in New York, NY
    Current Employee - Retail Sales Associate in New York, NY

    I have been working at Macy's part-time (More than a year)

    Pros

    Working at a big organization like Macy's helps build your customer service skills. You will become a better communicator and very fast paced worker.

    Cons

    Due to how big the organization is, there are plenty or customers from all over the world which can be overwhelming, especially on a busy/sale day.


  2. "Omni Buying Internship"

    StarStarStarStarStar
    Former Employee - Buying Intern in New York, NY
    Former Employee - Buying Intern in New York, NY

    I worked at Macy's (Less than a year)

    Pros

    Macy's has a great corporate culture

    Cons

    The company can sometimes feel disorganized

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Recommends
    Negative Outlook

    I worked at Macy's full-time (More than a year)

    Pros

    It was a very flexible and demanding job. Shifts flew by because it was so busy, especially working on 34th street.

    Cons

    Management is shaky. You never really know what you are walking into, and I personally like routine: and this was unstable with management. I was still meeting managers 5 months into working at Macy's.


  4. "Annonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lake Grove, NY
    Current Employee - Sales Associate in Lake Grove, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than 10 years)

    Pros

    Decent pay and vacation time and employee discount and Macy money.

    Cons

    Overload of work. Magic doesn't work when customers are frustrated because staff is cut to the bone.Also flip flops on the importance of customer engagement, dress code and other policies including empowerment.

    Advice to Management

    Be consistent on issues so customers expect the same service all the time.Fullfillment can be overwhelming at times and sales associates should not be responsible for it so we can focus on customer service.


  5. "Merchandise Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Planner in New York, NY
    Former Employee - Merchandise Planner in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 5 years)

    Pros

    Work/Life balance was very flexible.

    Cons

    Needed to assume many roles and be available always.


  6. "It depends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Visual Merchandiser in Brooklyn, NY
    Former Employee - Sales Associate/Visual Merchandiser in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than 3 years)

    Pros

    The discounts, the sales and breaks.

    Cons

    worked both in sales and merchandise, two different experience. Have to have patience for those customer, and managers as well, they demand alot from you that your not getting paid to do


  7. "Macy's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in New York, NY
    Current Employee - Associate Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Lots of vacation days, work from home, work 9-5

    Cons

    Salary, raises, promotions, no room for growth

  8. "Great place to expand your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in New York, NY
    Former Employee - Buyer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 8 years)

    Pros

    - Leadership has a vision
    - Amazing personal development
    - Teamwork is great
    - Not afraid to take risks
    - Challenge the status quo
    - Trend setter

    Cons

    - Sometimes too fashion oriented for their own good
    - Work/life balance is sometimes lost, 'east coast mentality'
    - A lot of 'red tape' to get through


  9. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager in Bridgewater, NJ
    Current Employee - Cosmetics Counter Manager in Bridgewater, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Good clients, and coworkers. Makes coming to work fun! We throw lots of fun events and really get to know our clients

    Cons

    Macys business as a whole is not doing great, the management could coach staff some more but they are very motivating

    Advice to Management

    More coaching would be appreciated


  10. "Fulfillment associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Associate in Yonkers, NY
    Former Employee - Support Associate in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Chances of earning 'Macy's money', 20% discount, 401K

    Cons

    low pay, no appreciation to associates, leader takes all the credit

    Advice to Management

    Appreciate your employees and reward them.


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