Macy's Operation Reviews | Glassdoor
Glassdoor Logo

Find jobs for Operation

Macy's Operation Reviews

Updated March 18, 2018
65 reviews

Filter

Filter

Operation

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
8 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work life balance is nonexistent within a salaried position (in 389 reviews)

  • Did I mention the forceful pushing of Macy's credit cards (in 861 reviews)

More Pros and Cons

  1. "Credit Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Operations Manager in Cincinnati, OH
    Current Employee - Customer Service Operations Manager in Cincinnati, OH
    Recommends
    Approves of CEO

    I have been working at Macy's (More than 3 years)

    Pros

    * Received numerous awards during my 11 yrs
    * Able to maintain top stats while managing a large staff 55+ people
    * Recognized as a leader amongst my peers
    * Attended several leadership classes to assist with job knowledge
    * Worked in 3 high profile areas of Macy's Call Center

    Cons

    * Downsizing the Call Center


  2. "Warehouse Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Minooka, IL
    Former Employee - Operations Supervisor in Minooka, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Great experience in logistics , rotations to different parts of the business

    Cons

    Hours, benefits, advancement, development , training

    Advice to Management

    Update technology to be more efficient and monitor goals

  3. "Was smooth until new CEO stepped in and Central made drastic changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations/Asset Protection Manager
    Current Employee - Operations/Asset Protection Manager
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Good amount of PTO compared to other industries.

    Flexible(ish) schedule.

    Backend Associate Discount is good and company does run special savings events for associates.

    Cons

    No work life balance in salaried positions. Be ready to work 6-7 days and not be given the tools necessary to succeed.

    Always worrying if job is going to be eliminated the next year.

    Combination of roles this past year has led to more disfunction in stores and pay disparity in the same role is major.


  4. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Operations in Secaucus, NJ
    Former Employee - Vice President Operations in Secaucus, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 10 years)

    Pros

    Large nationally known company

    Cons

    In a state of turmoil, limited growth currently

    Advice to Management

    Would hold off to see if company stabilizes


  5. "Salesman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Owner Operator in Buffalo, NY
    Former Employee - Owner Operator in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time

    Pros

    Lots of hours and discount

    Cons

    Management didn't listen. Mad when you tell them you need day off. For family needs they don't understand.

    Advice to Management

    Listen to customers, listen to your employees


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Company culture is best I've ever worked in.

    Cons

    Pay could be better, and upward mobility can be difficult if not in the inner circle.

    Advice to Management

    Focus more on your internal customers, and they'll take care of the external ones


  7. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Boston, MA
    Current Employee - Operations Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    Big company, great opportunities to learn retail from the very best and good opportunity to grow

    Cons

    Changes to fast without actually having a culture of change and therefore gives the impression of instable

    Advice to Management

    Need to be more open to the new way of doing retail

  8. "Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Duluth, GA
    Current Employee - Operations Analyst in Duluth, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Competitive Salaries and clean work areas

    Cons

    some teams lack diversity, lack of training, a lot of flux in leadership, struggling retail market


  9. Helpful (2)

    "Operation Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Jersey City, NJ
    Current Employee - Operations Manager in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Store discount and I worked with some great people who are dedicated.

    Cons

    The financial status of Macy's has created a panic situation with regard to resources to accomplish the workload. Expectations are beyond unrealistic. Work/life balance dos not exist. Running out of bags, paper, pens, and most supplies because supply budgets are drastically cut. Store leaders are burdened with impossible expectations and give no support from executive leadership. In fact by contrast, store leaders are constantly being slammed with negative feedback and threats.

    Advice to Management

    Recognize that you have dedicated ad talented people working for you that are not responding to being blamed for the failure of the company.


  10. "Multi Store Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multi Store Operations Manager
    Former Employee - Multi Store Operations Manager
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Lots of great people work in the company. Great integration of stores and online shopping. The leading OMNI retail company. i left with great memories and good experience.

    Cons

    Stuck between trying to be innovative and fresh while also being deeply stuck in the ruts of the "old ways" of retail.
    -Direct feedback doesn't really exist. Lost of people cannot take it so manager wont give it.
    -"Benefits"

    Advice to Management

    Store management's ability to lead is stifled with large district teams and "partnership" is used to justify bureaucracy between stores, districts, and the region. Fix it by reducing the size of the district teams and trusting store teams or refocus the priorities of in store managers to truly be just customer focused.