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Macy's Operation Reviews

Updated January 15, 2018
63 reviews

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Operation

2.9
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
6 Ratings

Employee Reviews

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Pros
Cons
  • Work life balance is nonexistent within a salaried position (in 372 reviews)

  • Poor management - pushing Macys credit cards - doesn't care about their associates (in 848 reviews)

More Pros and Cons

  1. "Credit Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Operations Manager in Cincinnati, OH
    Current Employee - Customer Service Operations Manager in Cincinnati, OH
    Recommends
    Approves of CEO

    I have been working at Macy's (More than 3 years)

    Pros

    * Received numerous awards during my 11 yrs
    * Able to maintain top stats while managing a large staff 55+ people
    * Recognized as a leader amongst my peers
    * Attended several leadership classes to assist with job knowledge
    * Worked in 3 high profile areas of Macy's Call Center

    Cons

    * Downsizing the Call Center


  2. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Operations in Secaucus, NJ
    Former Employee - Vice President Operations in Secaucus, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 10 years)

    Pros

    Large nationally known company

    Cons

    In a state of turmoil, limited growth currently

    Advice to Management

    Would hold off to see if company stabilizes

  3. "Salesman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Owner Operator in Buffalo, NY
    Former Employee - Owner Operator in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time

    Pros

    Lots of hours and discount

    Cons

    Management didn't listen. Mad when you tell them you need day off. For family needs they don't understand.

    Advice to Management

    Listen to customers, listen to your employees


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Company culture is best I've ever worked in.

    Cons

    Pay could be better, and upward mobility can be difficult if not in the inner circle.

    Advice to Management

    Focus more on your internal customers, and they'll take care of the external ones


  5. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Boston, MA
    Current Employee - Operations Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    Big company, great opportunities to learn retail from the very best and good opportunity to grow

    Cons

    Changes to fast without actually having a culture of change and therefore gives the impression of instable

    Advice to Management

    Need to be more open to the new way of doing retail


  6. "Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Duluth, GA
    Current Employee - Operations Analyst in Duluth, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Competitive Salaries and clean work areas

    Cons

    some teams lack diversity, lack of training, a lot of flux in leadership, struggling retail market


  7. Helpful (1)

    "Operation Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Jersey City, NJ
    Current Employee - Operations Manager in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Store discount and I worked with some great people who are dedicated.

    Cons

    The financial status of Macy's has created a panic situation with regard to resources to accomplish the workload. Expectations are beyond unrealistic. Work/life balance dos not exist. Running out of bags, paper, pens, and most supplies because supply budgets are drastically cut. Store leaders are burdened with impossible expectations and give no support from executive leadership. In fact by contrast, store leaders are constantly being slammed with negative feedback and threats.

    Advice to Management

    Recognize that you have dedicated ad talented people working for you that are not responding to being blamed for the failure of the company.

  8. "Multi Store Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multi Store Operations Manager
    Former Employee - Multi Store Operations Manager
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Lots of great people work in the company. Great integration of stores and online shopping. The leading OMNI retail company. i left with great memories and good experience.

    Cons

    Stuck between trying to be innovative and fresh while also being deeply stuck in the ruts of the "old ways" of retail.
    -Direct feedback doesn't really exist. Lost of people cannot take it so manager wont give it.
    -"Benefits"

    Advice to Management

    Store management's ability to lead is stifled with large district teams and "partnership" is used to justify bureaucracy between stores, districts, and the region. Fix it by reducing the size of the district teams and trusting store teams or refocus the priorities of in store managers to truly be just customer focused.


  9. "Huge mistake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    No opinion of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Retail discounts. Plenty of vacation time. Met some great people. Employee assistance program. Other than that nothing good to say.

    Cons

    No training of any kind. Completely unrealistic workload expectations. Motivation by constant negative feedback. Lack of professionalism in upper management.

    Advice to Management

    You have dedicated and professional management employees who care. Telling them they daily don't care and lack leadership without offering support, calibration and adequate resources is partly why Macys is in the condition that are.


  10. "Flexible schedule, few hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief Operating Officer in Portland, OR
    Former Employee - Chief Operating Officer in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Flexible hours with their online bidding system.

    Cons

    If you don't "bid" for the good shifts at the moment they are available (usually midnight) you could find yourself with 5 of the 7 days in a week off... shifts go fast. Pay is also low, and women associates in the same position have confirmed their salary is $1/hr less (if not worse). The highest priority is convincing customers to sign up for a credit card.

    Advice to Management

    Pay your employees better, and offer more hours.