Macy's Operation Reviews | Glassdoor

Macy's Operation Reviews

Updated October 28, 2018
66 reviews

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Operation

2.9
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Macy's CEO Jeff Gennette
Jeff Gennette
9 Ratings

Employee Reviews

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  1. "Credit Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Operations Manager in Cincinnati, OH
    Current Employee - Customer Service Operations Manager in Cincinnati, OH
    Recommends
    Approves of CEO

    I have been working at Macy's (More than 3 years)

    Pros

    * Received numerous awards during my 11 yrs
    * Able to maintain top stats while managing a large staff 55+ people
    * Recognized as a leader amongst my peers
    * Attended several leadership classes to assist with job knowledge
    * Worked in 3 high profile areas of Macy's Call Center

    Cons

    * Downsizing the Call Center


  2. "Not great, but not horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Dallas, TX
    Current Employee - Operations Manager in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Nice amount of vacation and good work/life balance

    Cons

    Too much put onto your plate with extreme lack of training, not enough pay

  3. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Irvine, CA
    Former Employee - Operations in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Employee discount was about it

    Cons

    Management
    Lazy employees
    Black Friday was terrible

    Advice to Management

    Good thing you closed the Irvine location


  4. "Warehouse Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Minooka, IL
    Former Employee - Operations Supervisor in Minooka, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Great experience in logistics , rotations to different parts of the business

    Cons

    Hours, benefits, advancement, development , training

    Advice to Management

    Update technology to be more efficient and monitor goals


  5. "Was smooth until new CEO stepped in and Central made drastic changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations/Asset Protection Manager
    Current Employee - Operations/Asset Protection Manager
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Good amount of PTO compared to other industries.

    Flexible(ish) schedule.

    Backend Associate Discount is good and company does run special savings events for associates.

    Cons

    No work life balance in salaried positions. Be ready to work 6-7 days and not be given the tools necessary to succeed.

    Always worrying if job is going to be eliminated the next year.

    Combination of roles this past year has led to more disfunction in stores and pay disparity in the same role is major.


  6. Helpful (2)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Operations in Secaucus, NJ
    Former Employee - Vice President Operations in Secaucus, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 10 years)

    Pros

    Large nationally known company

    Cons

    In a state of turmoil, limited growth currently

    Advice to Management

    Would hold off to see if company stabilizes


  7. "Salesman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Owner Operator in Buffalo, NY
    Former Employee - Owner Operator in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time

    Pros

    Lots of hours and discount

    Cons

    Management didn't listen. Mad when you tell them you need day off. For family needs they don't understand.

    Advice to Management

    Listen to customers, listen to your employees

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Company culture is best I've ever worked in.

    Cons

    Pay could be better, and upward mobility can be difficult if not in the inner circle.

    Advice to Management

    Focus more on your internal customers, and they'll take care of the external ones


  9. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Boston, MA
    Current Employee - Operations Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    Big company, great opportunities to learn retail from the very best and good opportunity to grow

    Cons

    Changes to fast without actually having a culture of change and therefore gives the impression of instable

    Advice to Management

    Need to be more open to the new way of doing retail


  10. "Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Duluth, GA
    Current Employee - Operations Analyst in Duluth, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Competitive Salaries and clean work areas

    Cons

    some teams lack diversity, lack of training, a lot of flux in leadership, struggling retail market