Macy's Reviews in Phoenix, AZ | Glassdoor

Macy's Phoenix Reviews

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Found 33 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
100%
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
1 Ratings
Pros
Cons
More Pros and Cons
  1. "customer service representative"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time for more than 4 years

    Pros

    they have good benefits, good schedule is fun work with them

    Cons

    nothing I love it is fun work in that place

  2. "Winter Seasonal Sales Associate"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Macy's part-time for more than a year

    Pros

    Flexible schedule, Nice coworkers, Decent hours

    Cons

    I very clearly told HR and my manager my end-date during my interview because I knew I would not be working the full holiday season (only working over my university's Winter Break) and yet I was repeatedly asked my end-date and subsequently met with angry reactions even though I was very clear and upfront. Sounds like a lack of organization behind closed doors. I also had no opportunity to do any commission-based work,...

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  3. "Shoe sales associate. Commission"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Macy's part-time for more than 4 years

    Pros

    Commission able to be made while working in shoe department. Flexible hours. Fun part time job but hard to get full time hours

    Cons

    Sales goals are hard to meet. Full time hours are hard to get. Managers are hard to deal with. High turnover

  4. "Macy's workplace has potential but lacks goodchanges for the workers."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit Analyst in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Macy's full-time for more than 2 years

    Pros

    A lot of time offered off. Great for student's.

    Cons

    Terrible benefits. Almost none and favoritism.

    Advice to Management

    Empower the agents instead of micromanage.

  5. "Middle of the Road"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Macy's full-time for more than 4 years

    Pros

    Flexible Schedule Associate Discount is great Can focus on tasks and be pretty independant

    Cons

    Promotion ability is very small, and very few go on a promotion track Raises are tiny and non-negotiable Directors are stuck in ruts Outdated, windowless buidling

    Advice to Management

    Switch up Directors, Management, even leads- everyone gets too cosy and cliquish. Stop hiring recent grads to be Managers without giving leads a change to go for management- it is the very definition of sabotage to give outside people jobs that should go to current employees first Pay more- way more

  6. Helpful (2)

    "Administrative Support Team"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Support Assistant in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time for more than 4 years

    Pros

    Great starter job is you are looking for flexible hours.

    Cons

    Benefits start after a year of employment and aren't that great. Not enough PTO. Unless you like working all weekend and Holidays, the only opportunities to move up are in sales management which are mostly filled externally or if you've been with the company for many, many years. Ever since I started working for Macys there seems to be major changes and cuts on the store level.

    Advice to Management

    Invest more into your employees and maybe the turnover won't be so high. There needs to be more value towards merit and not tenure.

  7. "Sales Manager"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time for more than 6 years

    Pros

    Macys has an amazing model of training for their associates and when enacted and coached properly it does produce results. The associates and managers are amazing every store has a family atmosphere. Generous discount Client system best in industry

    Cons

    Work Life balance is non existent. You are on call all business hours 7 days a week. Working 50-60 hours a week. Not enough help on selling floor, I have seen daily people dumping piles of merchandise in frustration because there are not enough associates to help check them out or assist them on selling floor to buy even more Using your stores as .com warehouses. I love change and progression but adding this task...

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    Advice to Management

    Higher Ups need to get into the store to see what is happening. Macys was once prestigious and now our stores look like flea markets. Very sad situation. Help your stores, its shameful. Invest in staff, they are your Magic.

  8. "Visual Manager"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Visual Manager in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's for more than 20 years

    Pros

    Opportunity for career growth. Accelerated if you are willing to move

    Cons

    Compensation is in the middle of the pack in retail environment.

  9. "Fine Jewelry Sales Representative"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fine Jewelry Sales Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Macy's full-time for more than a year

    Pros

    Worked with amazing people, had the strongest clientele and best numbers on the team for a new member, great organizational programs to better the store, opportunity for personal success in growing company, never any trouble on hours

    Cons

    Assumptions turn into accusations which turn into consequences wrongfully given and not a word can get through nor will it change the unescapable tragic demotion of ones pride, motivation, and inner self worth, going from and returning to the victimized.

    Advice to Management

    The Neighbor Theory, First picture the classic vision of neighborly interaction. Saying hello while walking the dog, having wine and cheese get-togethers, watching each others' kids, and what about carpool! Good, now take this idea and personify it to fit you and an employee you ma

  10. "Sales Associate"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Macy's full-time for more than 6 years

    Pros

    Love working with my coworkers and customers. Love seeing new fashion every month. Regular customers are my favorites because they know me and come in just to see me.

    Cons

    Lots of responsibilities that I don't think an associate should have to do. The constant cleaning because customers trash the racks is annoying. Customers have no respect for the hard work we do.

    Advice to Management

    Most managers are great and listen and really dig in to try and help when they can. More feedback would be great and more money of course

Found 33 reviews