Macy's Reviews in Phoenix, AZ | Glassdoor

Macy's Phoenix Reviews

Updated December 11, 2018
146 reviews

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Phoenix, AZ Area

3.1
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Macy's CEO Jeff Gennette
Jeff Gennette
14 Ratings

146 Employee Reviews

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Pros
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  1. Helpful (1)

    "Easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fufillment in Chandler, AZ
    Former Employee - Fufillment in Chandler, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Flexible schedule
    Easy work
    Understanding manager

    Cons

    Not much training
    Being on the docks can get chilly


  2. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends

    I worked at Macy's full-time (Less than a year)

    Pros

    Best relaxed job I ever had

    Cons

    Pay was a lot less than I was used to

  3. Helpful (1)

    "Its a job, Its a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Tempe, AZ
    Current Employee - Senior Customer Service Representative in Tempe, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Great environment with caring associates who help each other.

    Cons

    The call center wants you in your seat and available for calls 100% of the time with a 2 % margin for error. Use your 2% for incidentals like bathroom breaks ONLY. The smell of the carpet.

    Advice to Management

    If management cannot be expected to adhere to a set schedule 98% of the time then why is this expected of your hourly employees. Management should be held to a higher standard and metrics. The employee surveys (regarding management) should be anonymous. Retaliation should not be tolerated.


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalation Supervisor in Tempe, AZ
    Current Employee - Escalation Supervisor in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at Macy's full-time (More than 3 years)

    Pros

    no micro-managing
    "empowerment"
    generous with attendance/ schedules

    Cons

    limited growth
    poor recognition of hard work
    poor benefits


  5. Helpful (1)

    "Bloomingdales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bloomingdales Specialist in Tempe, AZ
    Current Employee - Bloomingdales Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    able to give hours away when needed, management is fair, home work balance, lots of charity work ,

    Cons

    terrible medical benefits, almost zero opportunity for advancement

    Advice to Management

    hire from with in first and open up jobs for all to apply


  6. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    they have good benefits, good schedule is fun work with them

    Cons

    nothing I love it is fun work in that place


  7. "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Warehouse Associate in Goodyear, AZ
    Former Employee - Warehouse Associate in Goodyear, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Easy work, make pretty cool friends with co workers sometimes

    Cons

    Favoritism, management, rudeness, over use of authority

    Advice to Management

    managers & directors need to pay more attention to their supervisors and employees. Managers think they can run the place how ever they want. The only way you move up is by FAVORTISM & being a brown noser. It doesn’t matter on numbers is what I was told by a manager, what matters is how much u do around here. Drama- rumors not only with employees but even with managers. So unappreciated for their employees.

  8. "counter manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counter Manager in Glendale, AZ
    Current Employee - Counter Manager in Glendale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 5 years)

    Pros

    fun environment.flexible schedule.friendly coworkers.that is all i can think of

    Cons

    low pay
    high stress
    high expectation


  9. "Be rude and fast they will be happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Tempe, AZ
    Former Employee - Customer Service Specialist in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Nice lunchroom, open Floor plan, training is ok.

    Cons

    They say do what it takes to make customers happy, go that extra mile, bit what they want is quantity. Quality when you have time. If your over the age of 35 and are given the customer personalised service cause thats what the issue calls for you will hear about it and not in a good way.

    Advice to Management

    Reread what it means to be a leader. You should want everyone to be successful.


  10. Helpful (1)

    "The Worst Interviews I've Ever Received"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bloomingdales Sales Professional in Tempe, AZ
    Current Employee - Bloomingdales Sales Professional in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    none none none none none

    Cons

    I waited 2 hours for an interview because management was disorganized, and of course did not get the job . However , two friends who are very close to me applied to the same job, They were less qualified with no call center experience and have only worked one job their entire lives ... but they got the job. Whereas someone like me who is educated , has more experience working with upscale clients over the phone - got nothing.

    My two friends agreed that the hiring practices of this place are questionable .

    I interviewed a second time recently , and of course , had to wait almost an hour before I could get my interview . They didn't know i was supposed to interview , but somehow knew everyone else who was scheduled for an interview .

    I interviewed, the interview went great and of course ... i was not hired.
    it's becoming a joke at this point.
    macy's hires people who are less qualified ,
    maybe that's why they have such low ratings
    go figure

    Advice to Management

    you wont last. ive seen management change in a short period of time . im going to keep applying and one day, ill break through the glass cieling


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