Macy's Representative Reviews | Glassdoor

Macy's Representative Reviews

Updated April 11, 2019
143 reviews

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2.9
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Macy's CEO Jeff Gennette
Jeff Gennette
21 Ratings

Employee Reviews

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More Pros and Cons

  1. "Good Starting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Orlando, FL
    Former Employee - Sales Representative in Orlando, FL

    I worked at Macy's full-time (More than a year)

    Pros

    Easy work, a little better than minimum wage, opportunity to grow

    Cons

    Shifts can feel long


  2. "Awesome Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Sales Associate in Kennesaw, GA
    Former Employee - Customer Service Representative/Sales Associate in Kennesaw, GA
    Recommends
    Positive Outlook

    I worked at Macy's full-time (Less than a year)

    Pros

    Employee discount
    Macy’s money
    Overtime
    Working on holiday (the pay!)

    Cons

    Nasty customers
    Lazy coworkers who wouldn’t want to help put clothes back
    Don’t really have much to say. I really did enjoy working at my branch

    Advice to Management

    Continue motivating and pushing your employees to strive!

  3. "Excellent Workplace, Particularly for a Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Clearwater, FL
    Former Employee - Call Center Representative in Clearwater, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Friendly coworkers; inclusive atmosphere; room to grow, mostly inbound calls, actual benefits, potential for HUGE paychecks with holiday overtime

    Cons

    Can be VERY stressful, particularly during the holidays or big sales; depending on department people can be rude and abusive (my department was RTQ/fraud prevention and had less rude people than other departments) but also this is definitely less than other call centers! Also the demand during the holidays may be rough on some families

    Advice to Management

    Make sure employees are trained accurately as this can cause ripple effects


  4. "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Coworkers. Discount, Work events, Incentives, Experiences, Store support

    Cons

    Hours
    Management turn over
    Return Policies
    Employee parking
    Procedures

    Advice to Management

    Comradery is needed


  5. "It was a job."

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend

    I worked at Macy's full-time

    Pros

    The job was located in a nice area.

    Cons

    The management, other employees, customers. Literally everything else.

    Advice to Management

    Train your call center representatives.


  6. "Nice place"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Macy's part-time

    Pros

    Nothing really basic first time job

    Cons

    None loved it everyday always

    Advice to Management

    N/A


  7. "Not completely horrible, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Clearwater, FL
    Former Employee - Customer Service Representative in Clearwater, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Health insurance, start out with a decent amount of attendance credits, able to arrange your days off (when they let you), PTO and VTO opportunities

    Cons

    So if you've ever worked at a call center, you know what to expect mainly; angry customers, micro-managing team leaders, long grueling hours. Pretty much just comes with the territory. What makes Macy's Furniture and Bedding Customer Service a little different is the product is very expensive, so your customers are going to be rich, and entitled. Very entitled. You're also expected to take reports from warranty inspectors, aid store workers in need of help, facilitate furniture deliveries, transfer customers who get sent to the wrong department by mistake (or on purpose by an agent in another department who was sick of talking to them) or otherwise tricked by intentionally deceptive store phone menus, and a host of other things I'm probably forgetting.

    The training, while substantial, really won't prepare you for the millions of things you need to know how to do, and dozens of computer programs you're expected to master. When things get really dodgy you can always call a specialist for help or transfer the customer to a lead supervisor, but your micromanaging team leader will frown upon this. Granted, even though they'll try to keep you scared about your stats and threaten you with termination if you don't improve them, it's really hard to actually get fired because of them, as long as you're actually taking calls. You will get lectured a lot about things beyond your control; you usually really can't help it if you're getting a lot of long calls and it's bringing your CP60 (calls per hour) down, even though they'll keep telling you that you can.

    40-ish hours a week, 8 hours and 15 minutes a day, is a long time to listen to customers complain, and it will wear you down, especially whenever there's a big sale or a holiday, like Black Friday. If this were a part-time job it would be a lot more tolerable. I myself was let go due to taking too many attendance credits, mostly because I needed a lot of mental health breaks, and finally ran out of credits due to an illness. You can set your two days a week off in advance (when they let you anyway), I tried never to work more than four days in a row, and even that was a test to my mental endurance. The health insurance is nice of course, but it started to feel more like a ball and chain keeping me from being able to quit. Without the insurance I bet their turnover rate would be a lot higher due to the difficulty of the job, and the fact that you're really not getting paid enough for all the things you're expected to do.

    Advice to Management

    Stop holding your employees to such unattainable and unrealistic standards, open up some part time positions because 8 hours and 15 minutes a day, five days a week of listening to your entitled customers is enough to drive anyone to severe depression; consider being a little more flexible in your attendance policy; have more people scheduled on weekends.

  8. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Call Center Representative in Saint Petersburg, FL
    Former Intern - Call Center Representative in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's as an intern (Less than a year)

    Pros

    Good training, great benefits, nice associates and management

    Cons

    Stressful, computer system is lacking

    Advice to Management

    New computer system


  9. "Low Pay"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Phila, PA
    Former Employee - Customer Service Representative in Phila, PA

    I worked at Macy's part-time (Less than a year)

    Pros

    Extra income and thorough training

    Cons

    low wage for part time

    Advice to Management

    raise pay rate


  10. "its okay.."

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Macy's part-time

    Pros

    i love my coworkers
    personally, i make commission and i really like that

    Cons

    my boss is self absorbed