Macy's Retail Sales Associate Reviews | Glassdoor
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Macy's Retail Sales Associate Reviews

Updated June 21, 2018
625 reviews

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Retail Sales Associate

3.3
StarStarStarStarStar
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
23 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 393 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 868 reviews)

More Pros and Cons

  1. Featured Review

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Kenner, LA
    Former Employee - Retail Sales Associate in Kenner, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Worked around school and work schedule
    Company discount
    Exciting customers
    Team oriented coworkers
    Pleasant orientation and training
    Helpful staff and HR

    Cons

    Invest in a good pair of work shoes if you love your feet

    Advice to Management

    None. I had a good experience.


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Miami, FL
    Current Employee - Retail Sales Associate in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Best reason to work at Macys is to engage with people ,interact with customers, suggest new styles. Flexibility in the schedule, great managers. Fun environment

    Cons

    Remuneration is low compared to the work done

    Advice to Management

    Commissions and or salary needs to be revised.

  3. "Love Macy’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Douglaston, NY
    Former Employee - Retail Sales Associate in Douglaston, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's (More than a year)

    Pros

    The benefits are limited but great

    Cons

    Sometimes you have to go beyond your areas in order to make your job pleasant

    Advice to Management

    Keep everything and everyone working fairly.


  4. "Mattress and furniture sales"

    StarStarStarStarStar
    Current Employee - Retail Sales Associate in Newport News, VA
    Current Employee - Retail Sales Associate in Newport News, VA

    I have been working at Macy's full-time (More than 5 years)

    Pros

    Working with people and commission

    Cons

    I love sells but not crazy about the hours.


  5. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Lees Summit, MO
    Former Employee - Retail Sales Associate in Lees Summit, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Discount, contests, nice co-workers, Starbucks and beautiful store.

    Cons

    Pay is low, even if you have a degree and years of retail experience. Thanksgiving was always ruined by going to work right after dinner. Change managers like underwear.

    Advice to Management

    Pay according to experience, put more people on the floor because customers feel like it’s better to shop online. Stock stores with product. Don’t make the customer wait for merch to be delivered, or they might as well go to online shopping only.
    Support the staff and treat them like humans.


  6. "Great for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Las Vegas, NV
    Former Employee - Retail Sales Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Great work life balance! Scheduling was always convenient

    Cons

    long hours during holidays,starting pay, and raises are very low

    Advice to Management

    Pay attention to employee questions and needs


  7. "Soul Sucking Work - Definitely Avoid Unless You Have No Degree"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Costa Mesa, CA
    Former Employee - Retail Sales Associate in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    - Easy to drop shifts/have them covered by someone else

    Cons

    - Not properly trained about fashion or how to sell clothing in general. They have one day of training that basically just teaches you how to work a register and some other basic tasks.
    - Managers are untrusting of employees and not much recognition even though you go above and beyond for each customer, and even though customers praise you. Basically, even if you’re an amazing employee and work hard, you still get paid terribly and don’t get recognized in any meaningful way.
    - I got paid pretty much minimum wage, $9.25 in CA 3 years ago. They’ll pay you the lowest they can and rarely give you an increase even if you’re a star employee.
    - Can be difficult to get hours during some seasons
    - Managers constantly hound you to open credit cards, I’ve also witnessed unethical practices where employees enter false information or tell customers to enter false information on their credit application so that they get approved easily. It’s disgusting.
    - There is no sense of camaraderie amongst employees. Most of your co-workers will be very selfish since everyone is given a sales goal every day. They will be sneaky and try to steal your customers and sales, especially when you first start working there. If you do end up working their don’t care so much about your sales goal and just be chill, at the end of the day it’s just minimum wage.
    - They hire literally anyone with a beating heart. I didn’t even have an in-person interview and was hired on the spot during a phone interview. It’s laughable the type of employees that they hire.
    - The customers that Macy’s attracts aren’t the best to work with, always looking for discounts and the constant coupons are so annoying to deal with.
    - Confusing sales and coupon disclaimers constantly confuse customers who don’t read fine print. Constantly will be explaining to customers why their coupons aren’t working and why their item is excluded from the sale.

    Advice to Management

    - Pay more attention to the type of people you’re hiding. Put some effort into your hiring practices.
    - Genuinely recognize your employees and reward the hard-working ones. Not with those useless Magic cards or whatever.
    - Stop pushing us to open credit cards for customers in unethical ways.

  8. "Retail Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Kennesaw, GA
    Former Employee - Retail Sales Associate in Kennesaw, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Fun job if you like dealing with customers.
    Good benefits.
    Flexible Hours.
    PTO.
    Independent work environment.

    Cons

    Pushing credit card referrals down customers throats.
    STRONG lack of management at times.
    Very little room for professional growth.
    Did I mention the forceful pushing of Macy's credit cards..?

    Advice to Management

    Associates know their on a credit quota - if continuous failure to meet quotas occur, then there's an understood need for coaching. However reminding associates 40 times in a 10 hr. shift is not only excessive- but irritating - and tyranny drives associates towards rebellion.


  9. "Reported Internal Theft, Laid Off"

    StarStarStarStarStar
    Former Employee - Retail Sales Associate in New York, NY
    Former Employee - Retail Sales Associate in New York, NY

    I worked at Macy's full-time (More than a year)

    Pros

    Good pay incentives. Ability to advance, for those who don't rock the boat.

    Cons

    Rude staff, cutthroat enviro, jealous backstabbing, mgmt looks other way on internal criminal activities.

    Advice to Management

    Clean up the corruption & internal theft going on, involving HR, Security Dept., Sales Associates, Cashiers, Insurance Fraud.


  10. Helpful (1)

    "Macys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Garden City, NY
    Former Employee - Retail Sales Associate in Garden City, NY

    I worked at Macy's (More than a year)

    Pros

    great discounts. know first hand the latest fasion

    Cons

    too much gossip among other co workers

    Advice to Management

    they are doing a good job.