Macy's Retail Sales Associate Reviews | Glassdoor

Macy's Retail Sales Associate Reviews

Updated September 7, 2018
634 reviews

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Retail Sales Associate

3.3
StarStarStarStarStar
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
26 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 398 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 874 reviews)

More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Miami, FL
    Current Employee - Retail Sales Associate in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Best reason to work at Macys is to engage with people ,interact with customers, suggest new styles. Flexibility in the schedule, great managers. Fun environment

    Cons

    Remuneration is low compared to the work done

    Advice to Management

    Commissions and or salary needs to be revised.


  2. "An Experience..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    I was able to learn basic skills needed for jobs if I wanted to go into retail in the future and other people I worked with were great,

    Cons

    The staff that we reported to, however, were a joke. They did nothing. People were stealing left and right and there was nothing done. The managers knew this was happening, but did nothing about it.

    Advice to Management

    Please have tighter security and please have someone by the dressing rooms to count what people are taking in and out. Also, have someone cleaning them, not us, because I do no want to be cleaning diapers, that is not my job.

  3. "Management didn't appreciate hard workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Portland, OR
    Former Employee - Retail Sales Associate in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Flexible scheduling, ability to pick up extra shifts in other departments

    Cons

    Not a positive work environment, lots of pressure from management

    Advice to Management

    No matter how anyone would perform in any department or area of their job, the managers would not notice the work being put in even after some of my co workers had been working there for years, stuck in the same entry level position. Not a very positive work environment.


  4. "Great part-time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Sacramento, CA
    Current Employee - Retail Sales Associate in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than 5 years)

    Pros

    Good part-time benefits( dental & vision ), you can opt in for others at a very reduced cost, life insurance, disability. 401K with employer match. Paid holidays after 1 year + time & a half. You accrue other paid holidays for the number of hours you work. Flexible schedule to a point you can trade and advertise shifts but you have to be in a department withe enough employees to make that possible. I work in a department with very few employees , so its almost impossible to change schedule. Its minimum wage but you add in the benefits & if you happen to make it into a commission department, you can make $15-$17 an hour.

    Cons

    For the most part the only break you get is for lunch, no 15 minute breaks. So its hard on the feet & back. There is very little if no opportunity for advancement,managers are chosen by popularity rather than by experience & skills. Its a little like a sorority house with the cute & popular girls getting all the perks.
    Customers can be very rude & demanding & if they don't get their way they scream for a manager & managers always cave & NEVER support the associate. So as an associate when the customer volume escalates we have learned just give them what they ask for because management is going to give it to them anyway & on top of it reward their bad behavior with a $25 gift card.

    Advice to Management

    Not everyone is a barbie & skill & experience come in many packages. Support your associates, nothing makes you feel lower than low than when you say no to a customer & a manager comes along and says yes. We can enjoy being an employee without all the ra-ra and songs & rallies . Don't make morning rallies mandatory. Improve communication about changes, promos and discounts .


  5. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Employee discount
    Some coworkers are nice

    Cons

    Coworkers are lazy and managers don’t say anything to them
    Schedule is all over the place
    Harped on for not enough credit card opens

    Advice to Management

    Should pay your employees better for what we deal with on a regular basis


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Doesn't Recommend
    Negative Outlook

    I worked at Macy's full-time (More than a year)

    Pros

    Working environment, breaks, pto

    Cons

    Backstabbing, unorganized, they will find ways to fire you. Do not trust AP they are bias and do not care.

    Advice to Management

    Listen to your associates, help them when you can.


  7. Helpful (1)

    "Modern day slavery extremely low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Cincinnati, OH
    Current Employee - Retail Sales Associate in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    learning to value yourself and say when enough is enough

    Cons

    low pay
    no advancement
    management selfish
    lie to get you in the door
    unconfirmed hours
    rotating postion
    working everywhere
    macy's cards

    Advice to Management

    You know what employees work hardest, treat them right and pay them their worth instead of using them up until they get tired and leave . . this is why your turnover rate is so high, treating workers like crap. it was so stressful working their and you got no acknowledgement for your hard work. I feel sorry for new employees working into this trap.

  8. "Job performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Pittsburgh, PA
    Current Employee - Retail Sales Associate in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than 10 years)

    Pros

    Love the beautiful merchandise and the employee discount. Enjoy engaging with customers during transactions.

    Cons

    Not enough employees on per shift to handle all work required.

    Advice to Management

    Need to hire more recovery people for fitting rooms.


  9. "Senior associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Douglaston, NY
    Former Employee - Retail Sales Associate in Douglaston, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than 10 years)

    Pros

    The associate discount and the socializing

    Cons

    Low pay, management that work you like slaves

    Advice to Management

    Don't take yourself so seriously


  10. "Good place to work, but it has lots of drawbacks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Novi, MI
    Current Employee - Retail Sales Associate in Novi, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Customers, coworkers are great and some managers are cool too. Corporate listens to suggestions. Good discounts for employees, decent health benefits for employees. Meetings everyday to let the team know how they are doing. New store manager is thoughtful, and speaks to employees with respect.

    Cons

    Not enough employees, high turnover, but there are some who have over 20 years of experience, however all staff is overworked and overwhelmed particularly the managers, lots of managers are leaving even upper management changes every two years. Moral is low, HR is a joke. Customers can’t use coupons too many sales are going on at one time. Corporate needs to take heed of suggestions. It would be great to have corporate do an Under Cover Boss type of situation so that improvements can be made, not only for employees but customers too.

    Advice to Management

    Keep your word to employees, don’t give them a lot of fluff then change things for the worst. Dig into different departments find the weakness and implement improvements from employees suggestions. Stop having concurrent sales, such as specials, regular sales and last act all together. “Under Cover Boss” will solve lots of issues.