Macy's Retail Sales Associate Reviews | Glassdoor

Macy's Retail Sales Associate Reviews

Updated January 31, 2019
653 reviews

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Retail Sales Associate

3.2
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
35 Ratings

Employee Reviews

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  1. "Retail associate"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Sales Associate in Culver City, CA
    Former Employee - Retail Sales Associate in Culver City, CA
    Recommends
    Positive Outlook

    I worked at Macy's part-time (More than 3 years)

    Pros

    Potential commission
    Flexible hours
    Transfer between departments
    Pay increase

    Cons

    Other employees steal customers
    High competition due to commission

    Advice to Management

    make everyone commission or none at all
    Too many associates taking other employees customers


  2. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in San Francisco, CA
    Former Employee - Retail Sales Associate in San Francisco, CA
    Recommends

    I worked at Macy's part-time

    Pros

    The commission is good if you working hard.

    Cons

    Some of the coworkers are not so nice.

  3. "I have been working for over six months at Macys"

    StarStarStarStarStar
    Current Employee - Retail Sales Associate in Cerritos, CA
    Current Employee - Retail Sales Associate in Cerritos, CA

    I have been working at Macy's part-time (Less than a year)

    Pros

    Flexibility to schedule or pick your own shifts

    Cons

    Not enough hours are offered


  4. "It was a good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Coral Springs, FL
    Former Employee - Retail Sales Associate in Coral Springs, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's (More than a year)

    Pros

    flexible hours, Macy’s card, and most people are cool

    Cons

    Low pay ,very few hours, there is commission so you must be in competition


  5. "I really enjoyed working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Glendale, CA
    Former Employee - Retail Sales Associate in Glendale, CA
    Recommends
    Positive Outlook

    I worked at Macy's part-time (More than 5 years)

    Pros

    The discounts and benefits were awesome

    Cons

    Only women were promoted most of the time

    Advice to Management

    Please be on the floor more often, talk to your associates and see what they need, most of the times most associates go over their 5th hr because their is no coverage


  6. "An okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's (Less than a year)

    Pros

    Pick your own hours

    Cons

    Management works you nonstop, managers go missing while there is a large crowd

    Advice to Management

    Prioritize the quality of the work that is done by the employee and don't prioritize making the employee work nonstop because the quality of the work will quickly decline


  7. "Expectations are too high"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Chicago, IL
    Former Employee - Retail Sales Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's (More than 3 years)

    Pros

    The customers are great, you get great exposure to people from all over the world.

    Cons

    Short staffing, managers have high expectations and rarely if ever address employees that are doing the bare minimum. Managers place a lot of pressure on getting customers to apply for the Macy's card to the point that I felt was unethical to put so much pressure on employees on how to approach customers.

    Advice to Management

    Address employees who do the bare minimum, if not aware who they are pull your staff aside every once in a while and address any concerns that they have.

  8. "Good Place to start for a year or 2 But not for a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Newport Beach, CA
    Former Employee - Retail Sales Associate in Newport Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    - Depending on your manager and if he likes you, they will work with your schedule
    - Always great working with people
    - commission sales if you work in the right dept

    Cons

    -start at Min Wage
    - penny raises
    - managers play favorites
    - you have to con customers to open Macy's credit cards
    - deal with upset customers when you forced them to open a credit card
    - heavy pressure from store managers to get your sales # up
    - no vacation unless you're in management


  9. "Not a relaxed setting, not terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Sherman Oaks, CA
    Former Employee - Retail Sales Associate in Sherman Oaks, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    Spacious environment for hands-on work. Micro management is a thing, there will be co-workers who will offer input or direction if you lack. Maybe not in the best way at times, but not awful if you are assertive to your needs.

    Cons

    It’s easy to get treated like just another employee here. Hard work is overlooked if there is seniority against it. Negative environment. It felt like high school and the management seemed clueless like they were just rehearsing lines over and over with no meaning.

    Advice to Management

    Don’t convince yourself it’s amazing here when there is a lot of important values getting oversees from young employees. I think the split of customer service and basic organization of store can get lost in translation easily.


  10. Helpful (1)

    "Junior sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Ann Arbor, MI
    Former Employee - Retail Sales Associate in Ann Arbor, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Good experience with overall staff and supervisors.

    Cons

    Honestly, the pay could improve, and more flexible hours on weekends.

    Advice to Management

    Need to train new staff better to prepare for sales floor customer service experience concerns/issues.