Macy's Reviews | Glassdoor

Macy's Reviews

Updated July 27, 2017
13,380 reviews

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3.2
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Macy's CEO Jeff Gennette
Jeff Gennette
279 Ratings

13,380 Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 328 reviews)

  • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 797 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (20)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.


  2. "Lots of Room for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Saint Louis, MO
    Former Employee - Sales Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 5 years)

    Pros

    I enjoyed working with the dynamic personalities. You learn the true meaning of handling difficult situations through several customer service experiences and professional relationships. The VPSMs are truly committed to the company and believe in its vision. I was with the company for 8+ years and never saw a VPSM leave the company for another competitor.

    Cons

    There is little room for a work-life balance; some people are able to grow their families, but it is rather difficult for the salaried executives.

    Advice to Management

    Create a path for all to grow in that could potentially stray from the SS to SM to MTM, etc... path. It's not realistic for all paths in management and makes it difficult for SMs to feel as though they could potentially grow past the store level to the corporate level.

  3. "Sales Associate/Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time

    Pros

    flexible schedule, great customer service experiences

    Cons

    low pay, not many opportunities for advancement


  4. "Very flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Sales Associate in Visalia, CA
    Current Employee - Retail Sales Associate in Visalia, CA
    Recommends
    Positive Outlook

    I have been working at Macy's part-time (More than 3 years)

    Pros

    Cash payouts for opening Macy's credit accounts

    Cons

    You have to request a guaranteed day-off or PTO 40 days in advance


  5. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Lexington-Fayette, KY
    Current Employee - Retail Sales Associate in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than a year)

    Pros

    Employee discount, Macys Money, Paid Holidays, and Paid Time Off

    Cons

    Short Staffed , Attendance point system

    Advice to Management

    When you have good employees, please don't try to work them to death. Especially part-time sales associates.


  6. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Taunton, MA
    Current Employee - Sales in Taunton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Great place to work, you get to meet a lot of people.

    Cons

    The schedule is not the best. Have to work every weekends and holidays


  7. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time

    Pros

    Independent, commisson and hourly base, flexible

    Cons

    training does not exisit, never see management, force to make mangaement decisions alone

    Advice to Management

    please provide better training for incoming employees

  8. "NIce place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Holyoke, MA
    Former Employee - Sales Associate in Holyoke, MA
    Recommends

    I worked at Macy's full-time (More than a year)

    Pros

    there is always and event and some competition to participate in, and there is always a way to earn macy's money for those who love to shop!

    Cons

    They ask a lot of their associates to a point where it can become stressful.

    Advice to Management

    I know there are goals to meet and quota, but just realize how much you at consistently asking of your employees


  9. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetics Counter Manager in Bridgewater, NJ
    Current Employee - Cosmetics Counter Manager in Bridgewater, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Good clients, and coworkers. Makes coming to work fun! We throw lots of fun events and really get to know our clients

    Cons

    Macys business as a whole is not doing great, the management could coach staff some more but they are very motivating

    Advice to Management

    More coaching would be appreciated


  10. "It's what you'd expect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Macy's full-time

    Pros

    - Most depts. have friendly employees that you can work with and it'll make the shift go by quickier and more fun (my shifts were at towels/home appliances/wedding registry/bedding, children's, and intimates)
    - Can pick up shifts that's not from your dept; nice change of pace and sometimes the shifts are short so getting a couple extra hours is nice
    - If you have a long shift, they let you take a 15 min break

    Cons

    - Recommend to NOT work the RETAIL depts, unless you can and are willing to move around on your feet more and like the FAST paced working environment, then go for it
    - You sometimes gotta be thick-skinned since there can be rude customers demanding that they can persuade you to give them a discount ~ but hey, it's expected that there will be nice customers and not so nice ones. You're a sales associate, it's what you expect: cashier, operating other functions via the cash register, inventory, organizing display items, etc.


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