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    Macy's Reviews

    Updated July 27, 2017
    13,382 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Macy's CEO Jeff Gennette
    Jeff Gennette
    280 Ratings

    13,382 Employee Reviews

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    Pros
    Cons

    • Work life Balance cab be a challenge at times (in 328 reviews)

    • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 797 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (20)

      "Fantastic Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Manager in Houston, TX
      Current Employee - Sales Manager in Houston, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Macy's full-time (More than a year)

      Pros

      Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

      Cons

      Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

      Advice to Management

      Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.

    2. "Sales Associate/Team Leader"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Macy's full-time

      Pros

      flexible schedule, great customer service experiences

      Cons

      low pay, not many opportunities for advancement

      3. Join the Macy's team
      See Our Latest Jobs

    3. "Very flexible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Retail Sales Associate in Visalia, CA
      Current Employee - Retail Sales Associate in Visalia, CA
      Recommends
      Positive Outlook

      I have been working at Macy's part-time (More than 3 years)

      Pros

      Cash payouts for opening Macy's credit accounts

      Cons

      You have to request a guaranteed day-off or PTO 40 days in advance

    4. "Amazing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales in Taunton, MA
      Current Employee - Sales in Taunton, MA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Macy's full-time (More than 3 years)

      Pros

      Great place to work, you get to meet a lot of people.

      Cons

      The schedule is not the best. Have to work every weekends and holidays

    5. "Lots of Room for Growth"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Manager in Saint Louis, MO
      Former Employee - Sales Manager in Saint Louis, MO
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Macy's full-time (More than 5 years)

      Pros

      I enjoyed working with the dynamic personalities. You learn the true meaning of handling difficult situations through several customer service experiences and professional relationships. The VPSMs are truly committed to the company and believe in its vision. I was with the company for 8+ years and never saw a VPSM leave the company for another competitor.

      Cons

      There is little room for a work-life balance; some people are able to grow their families, but it is rather difficult for the salaried executives.

      Advice to Management

      Create a path for all to grow in that could potentially stray from the SS to SM to MTM, etc... path. It's not realistic for all paths in management and makes it difficult for SMs to feel as though they could potentially grow past the store level to the corporate level.

    6. "Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in Lexington-Fayette, KY
      Current Employee - Retail Sales Associate in Lexington-Fayette, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Macy's part-time (More than a year)

      Pros

      Employee discount, Macys Money, Paid Holidays, and Paid Time Off

      Cons

      Short Staffed , Attendance point system

      Advice to Management

      When you have good employees, please don't try to work them to death. Especially part-time sales associates.

    7. "Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Macy's part-time

      Pros

      Independent, commisson and hourly base, flexible

      Cons

      training does not exisit, never see management, force to make mangaement decisions alone

      Advice to Management

      please provide better training for incoming employees

    8. "It's what you'd expect"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at Macy's full-time

      Pros

      - Most depts. have friendly employees that you can work with and it'll make the shift go by quickier and more fun (my shifts were at towels/home appliances/wedding registry/bedding, children's, and intimates)
      - Can pick up shifts that's not from your dept; nice change of pace and sometimes the shifts are short so getting a couple extra hours is nice
      - If you have a long shift, they let you take a 15 min break

      Cons

      - Recommend to NOT work the RETAIL depts, unless you can and are willing to move around on your feet more and like the FAST paced working environment, then go for it
      - You sometimes gotta be thick-skinned since there can be rude customers demanding that they can persuade you to give them a discount ~ but hey, it's expected that there will be nice customers and not so nice ones. You're a sales associate, it's what you expect: cashier, operating other functions via the cash register, inventory, organizing display items, etc.

    9. "Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Macy's full-time

      Pros

      Everyday is different. Plenty of customer interaction. Spending time coaching selling associates for improved sales and service. Fun atmosphere. Giving back to community.

      Cons

      Micro managing. Interactive coaching sessions using tablets on selling floor can be challenging with limited staffing while maintaining outstanding customer service.

      Advice to Management

      Please be realistic and consistent with messages to employees. Staff stores so they are able to provide customers with the service they expect.

    10. "Great place to expand your career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Buyer in New York, NY
      Former Employee - Buyer in New York, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Macy's full-time (More than 8 years)

      Pros

      - Leadership has a vision
      - Amazing personal development
      - Teamwork is great
      - Not afraid to take risks
      - Challenge the status quo
      - Trend setter

      Cons

      - Sometimes too fashion oriented for their own good
      - Work/life balance is sometimes lost, 'east coast mentality'
      - A lot of 'red tape' to get through

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