Macy's Reviews | Glassdoor

Macy's Reviews

Updated April 28, 2017
12,755 reviews

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3.1
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Macy's CEO Jeff Gennette
Jeff Gennette
81 Ratings

12,755 Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 304 reviews)

  • They press you hard to get customers to open up credit cards but you are rewarded in Macys money when they open one (in 769 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Fantastic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.


  2. "Easy work, pushy managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tampa, FL
    Former Employee - Sales Associate in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than 3 years)

    Pros

    Easy work
    Lots of downtime before closing time and on non-busy days
    Flexible schedule

    Cons

    Managers push sales and credits with no incentives.
    Pay is not great, even with experience.

    Advice to Management

    Appreciate and reward employees who provide excellent customer service.


  3. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Antioch, CA
    Current Employee - Anonymous Employee in Antioch, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 5 years)

    Pros

    Work culture based on ethics and loyalty
    Friendly staff and supportive to mentor and coach to develop personnel and skills
    On going training and cross-training functions
    Challenging and dynamic environment

    Cons

    Flexible schedule no so flexible, and overload of functions for salary based
    Delay in responses based on communication flow from upper management.

    Advice to Management

    Find better balance between budget, responsibilities, and people needed in the floor


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  5. "Sales supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Tucson, AZ
    Current Employee - Sales Supervisor in Tucson, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Nice people and company
    Great atmosphere

    Cons

    Long hours, weekends and holidays

    Advice to Management

    Keep working with all employees


  6. "On Call Makeup Artist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - On Call Makeup Artist in Canoga Park, CA
    Former Employee - On Call Makeup Artist in Canoga Park, CA

    I worked at Macy's (More than a year)

    Pros

    Good experience with cosmetic industry. Get to do customers makeup which is really fun.

    Cons

    Not enough hours. Would be good to have at least 20 hrs

    Advice to Management

    Give more hours to employees


  7. "Cosmetics sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Sales Associate in Houston, TX
    Former Employee - Cosmetics Sales Associate in Houston, TX

    I worked at Macy's full-time (More than a year)

    Pros

    Gratis and gift with purchase time

    Cons

    Long hours, rarely off on weekends

    Advice to Management

    Be a bit more fair


  8. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Indianapolis, IN
    Former Employee - Sales Manager in Indianapolis, IN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    As a manager you actually have a lot a freedom to be creative to come up with ways to be successful. You get a lot of training and you get to work with your teams to successful. There are a lot of good benefits and rewards working there.

    Cons

    The company puts more value in hiring young college grads with no experience over seasoned retail veterans. I saw the company go from being focused on brands to focus on discounts. Stores became messy.

    Advice to Management

    Realize your most important asset is your people and stores that are understaffed do not look good or run well.


  9. "Recieving Team Lead Full-Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receiving Team Full-Time in Fox Valley, IL
    Current Employee - Receiving Team Full-Time in Fox Valley, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 5 years)

    Pros

    Awesome place to work and meet new people

    Cons

    When work is busy have less time to take care of you and family

    Advice to Management

    N/A


  10. "Store executive team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southampton, NY
    Current Employee - Anonymous Employee in Southampton, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 5 years)

    Pros

    Good benefits: health, vision, dental are available to full and part time. The new conversion to an HSA has been a little difficult and expensive at times if you have a lot of dr visits. Vacation time is great, after 5 years of service you get 5 weeks paid. Macys loves to promote from within so if you want to work your way up the corporate ladder this is the company to work for as long as you don't mind commuting or relocating.

    Cons

    It's a large corporation and people's voices get lost and creative thinking can be frowned upon. Training at the management level is horrible and non existent. They push leadership/ team building classes that are a waste of time and everyone dreads them. They push their minimum wage associates to donate money to their cause events, almost to the point of forcing them to donate.

    Advice to Management

    It is extremely difficult to write someone up or fire them for poor behavior even if you have pages and pages of documentation. HR seems to be afraid of repercussions for de-hiring a long term associate and/or a member of management.


  11. "Freelance Animator/ Editor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motion Graphics Designer in New York, NY
    Current Employee - Motion Graphics Designer in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's (More than a year)

    Pros

    - Fun and creative environment
    - Focused projects
    -open to employee-conceived ideas

    Cons

    -projects may take some time to get approved and might require multiple changes
    -Software slightly out of date


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