Macy's 12,223 Reviews | Glassdoor

Macy's Reviews

Updated February 18, 2017
12,223 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
3,765 Ratings

12,223 Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 289 reviews)

  • A lot of pressure to get people to open Macy's credit cards (in 750 reviews)

More Pros and Cons

  1. "Sales Person"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoyed working at Macy’s. In the cosmetics area there were different personalities and age groups. The environment was so fun.

    Cons

    The only con is that I am not still working. Although the hours are long, it was my home away from home.

    Advice to Management

    Bring sales volume up. Promote all cosmetic lines. You have great product, some go unnoticed.


  2. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchanidse Team Manager
    Current Employee - Merchanidse Team Manager
    Recommends
    Neutral Outlook

    I have been working at Macy's full-time (Less than a year)

    Pros

    Great retailer for exposure of customer service industry.

    Cons

    It is retail, work life balance can be a challenge.


  3. "Experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's full-time

    Pros

    The experience was great. Learned a lot.

    Cons

    No cons. Great experience within a big company.

    Advice to Management

    Keep doing what you're doing.


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  5. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time

    Pros

    The company is extremely invested in your development and follows through with progression plans. I learned and grew so much thanks to their commitment to my development. You are challenged to use innovation to train and motivate sales associates as well as build incremental sales.

    Cons

    Salary is not competitive with other retailers of the same magnitude. Customer service can be very draining and consistently trying to motivate potential lazy associates who don't take duties within a retail job seriously gets old fast.


  6. "Executive Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time

    Pros

    Career opportunities and paid time off

    Cons

    very irregular working hours and days off


  7. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Alpharetta, GA
    Former Employee - Sales Associate in Alpharetta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's (More than a year)

    Pros

    flexibility, ease of job, friendly HR department, clean stores

    Cons

    low pay, boring, weekend hours

    Advice to Management

    better pay


  8. "Great for college students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Los Angeles, CA
    Former Employee - Retail Sales Associate in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great for extra income and build sales skills. Can move up fast if you work the platform. Macy's is a good company to work for.

    Cons

    You Work in every department without product knowledge. It can be frustrating at times. Employee turnover is high

    Advice to Management

    Train sales teams more


  9. "Macy's Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Environment not stuffy, Huge Call Center,and Cafeteria. Most of the Specialists are helpful. Facilitator knowledgeable & friendly

    Cons

    Some of the Specialists and Leads you call for help are rude and if you work late shift seems have to park really far out in the boonies.

    Advice to Management

    Feel that some Leads need to be trained more as when I ask questions my Lead doesn't seem to know the answers and directs me to seek advice from specialist line. As a Lead I personally feel they should be able to answer any work related questions


  10. "Good warehouse"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's part-time

    Pros

    Very easy, mostly personable people

    Cons

    Boring, not a lot of opportunity for advancement unless you have connections


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in New York, NY
    Former Employee - Systems Analyst in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 8 years)

    Pros

    Great people, believe in the concept of teams and working hard. Never saw an issue is recognition of success and there are plenty of challenges to help you keep growing in the business.

    Cons

    Benefits are not that great. Sometimes they play favorites, session planning seems to be a topic of an issue here. They can really work on this more.

    Advice to Management

    Look for your diamonds in the rough because those are your future leaders of the company.



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