Macy's Reviews | Glassdoor

Macy's Reviews

Updated August 21, 2017
13,524 reviews

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3.2
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Macy's CEO Jeff Gennette
Jeff Gennette
334 Ratings

13,524 Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 335 reviews)

  • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 802 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (27)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.


  2. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    flex schedule and great co workers

    Cons

    low pay and sometimes gets repetetive

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's part-time (Less than a year)

    Pros

    I work as a temp seasonal employee. Good company. Good environment. All employees seem to enjoy their job and have been there for many years.

    Cons

    Some of the long time employees have a problem with the seasonal employees. They should remember there's room for everyone and we're here to help.


  4. "On Call"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's part-time

    Pros

    Flexible schedule, Decent hours, decent managment.

    Cons

    Same 10 songs played on loop every day. Not great pay or opportunity for advancement.

    Advice to Management

    More communication with staff, more than yearly reviews.


  5. "Experience working in Macy's so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Miami, FL
    Current Employee - Sales Associate in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's (More than 3 years)

    Pros

    Benefits, you can grow in the company

    Cons

    Salary, 9$ per hour is nothing for all the responsibilities and tasks they expect us to do every day

    Advice to Management

    More empathy with your employees


  6. "AST Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Positive Outlook

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Working with Senior management, and the MTMs

    Cons

    Customers will still say you didn't help them even after you gone above and beyond


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Sarasota, FL
    Former Employee - Sales in Sarasota, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Love my repeat customers and commission made it easy for me to make as much money as I honestly wanted to put my mind into making.

    Cons

    The managers were always working against the other department managers instead of as a team.

    Advice to Management

    Working as a team would make things so much easier. They shouldnt be giving different orders to their employees because no employee EVER wants their manager to feel like they didn't listen to them or disrespected them.

  8. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time

    Pros

    Great hours, awesome manager, great team leaders, and great benefits

    Cons

    Rude customers some people are born nasty. You have to have a strong voice and be able to handle pressure

    Advice to Management

    Go easy on employees we are human.


  9. "Asset Protection - Fun and Exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Specialist in Los Angeles, CA
    Current Employee - Asset Protection Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    You learn a lot in a really short amount of time. Flexible scheduling. The Managers have high expectations but it is really to keep everyone safe. Be ready to go through constant training and drills.

    Cons

    It can be tough work at times. Apprehending shoplifters can be difficult.

    Advice to Management

    Look at the rate of pay for the top performers.


  10. "Amazing Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fine Jewelry Sales Associate in Greensboro, NC
    Current Employee - Fine Jewelry Sales Associate in Greensboro, NC
    Recommends
    Neutral Outlook

    I have been working at Macy's full-time (Less than a year)

    Pros

    Most managers and co-workers are super friendly and helpful. Always answered any questions I had. Love the team mentality throughout the store.

    Cons

    Its Macys... The customers are going to be those with money. Especially in the fine jewelry. So you will get some rude and degrading comments every now and then, but the ratio of bad to good is 1:20.


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