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    Macy's Reviews

    Updated August 17, 2017
    13,509 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Macy's CEO Jeff Gennette
    Jeff Gennette
    329 Ratings

    13,509 Employee Reviews

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    Pros
    Cons

    • Work life Balance cab be a challenge at times (in 335 reviews)

    • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 802 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (26)

      "Fantastic Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Manager in Houston, TX
      Current Employee - Sales Manager in Houston, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Macy's full-time (More than a year)

      Pros

      Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

      Cons

      Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

      Advice to Management

      Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.

    2. "Asset Protection - Fun and Exciting"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Asset Protection Specialist in Los Angeles, CA
      Current Employee - Asset Protection Specialist in Los Angeles, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Macy's full-time (Less than a year)

      Pros

      You learn a lot in a really short amount of time. Flexible scheduling. The Managers have high expectations but it is really to keep everyone safe. Be ready to go through constant training and drills.

      Cons

      It can be tough work at times. Apprehending shoplifters can be difficult.

      Advice to Management

      Look at the rate of pay for the top performers.

      3. Join the Macy's team
      See Our Latest Jobs

    3. "Amazing Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Fine Jewelry Sales Associate in Greensboro, NC
      Current Employee - Fine Jewelry Sales Associate in Greensboro, NC
      Recommends
      Neutral Outlook

      I have been working at Macy's full-time (Less than a year)

      Pros

      Most managers and co-workers are super friendly and helpful. Always answered any questions I had. Love the team mentality throughout the store.

      Cons

      Its Macys... The customers are going to be those with money. Especially in the fine jewelry. So you will get some rude and degrading comments every now and then, but the ratio of bad to good is 1:20.

    4. "Customer service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Macy's full-time

      Pros

      Great hours, awesome manager, great team leaders, and great benefits

      Cons

      Rude customers some people are born nasty. You have to have a strong voice and be able to handle pressure

      Advice to Management

      Go easy on employees we are human.

    5. "Former Tech Support Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Tech Assistant in Mason, OH
      Former Employee - Tech Assistant in Mason, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Macy's full-time (Less than a year)

      Pros

      Nice management
      Fun Co-worker
      Laid back work atmosphere with holiday themed fun

      Cons

      Difficult to achieve metrics
      Takes a year to get FMLA

      Advice to Management

      Keep up the amazing work! This has been an amazing place to work for and I will be back as soon as an opening comes!

    6. "Great place to grow"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I have been working at Macy's full-time

      Pros

      Pay checks every Friday, flexible scheduling, dedicated managers. Open opportunities to move up the ranks.

      Cons

      Big sale days can be stressful.

    7. "Fraud Dept"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales/Fraud Department in Mason, OH
      Former Employee - Sales/Fraud Department in Mason, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Macy's full-time (More than 3 years)

      Pros

      Great Atmosphere and very helpful people

      Cons

      Hours are hard if you have a family

      Advice to Management

      Offer better hours after one year

    8. "Over the drama"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Friendswood, TX
      Former Employee - Anonymous Employee in Friendswood, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Macy's full-time (More than a year)

      Pros

      There is a lot of otential for advancement

      Cons

      Too much drama and lax enforcement of rule

      Advice to Management

      Passive aggressive management style doesn't get the job done.

    9. "Macy's Sale Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in New York, NY
      Current Employee - Retail Sales Associate in New York, NY

      I have been working at Macy's part-time (More than a year)

      Pros

      Working at a big organization like Macy's helps build your customer service skills. You will become a better communicator and very fast paced worker.

      Cons

      Due to how big the organization is, there are plenty or customers from all over the world which can be overwhelming, especially on a busy/sale day.

    10. "Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales in Orlando, FL
      Current Employee - Sales in Orlando, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Macy's full-time (More than a year)

      Pros

      There are really great benefits

      Cons

      I have not cons for this company

      Advice to Management

      I have no advice for management

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