Macy's Reviews | Glassdoor

Macy's Reviews

Updated August 19, 2017
13,512 reviews

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3.2
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Macy's CEO Jeff Gennette
Jeff Gennette
332 Ratings

13,512 Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 335 reviews)

  • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 802 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (26)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.


  2. "Asset Protection - Fun and Exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Specialist in Los Angeles, CA
    Current Employee - Asset Protection Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    You learn a lot in a really short amount of time. Flexible scheduling. The Managers have high expectations but it is really to keep everyone safe. Be ready to go through constant training and drills.

    Cons

    It can be tough work at times. Apprehending shoplifters can be difficult.

    Advice to Management

    Look at the rate of pay for the top performers.

  3. "Amazing Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fine Jewelry Sales Associate in Greensboro, NC
    Current Employee - Fine Jewelry Sales Associate in Greensboro, NC
    Recommends
    Neutral Outlook

    I have been working at Macy's full-time (Less than a year)

    Pros

    Most managers and co-workers are super friendly and helpful. Always answered any questions I had. Love the team mentality throughout the store.

    Cons

    Its Macys... The customers are going to be those with money. Especially in the fine jewelry. So you will get some rude and degrading comments every now and then, but the ratio of bad to good is 1:20.


  4. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time

    Pros

    Great hours, awesome manager, great team leaders, and great benefits

    Cons

    Rude customers some people are born nasty. You have to have a strong voice and be able to handle pressure

    Advice to Management

    Go easy on employees we are human.


  5. "Former Tech Support Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Assistant in Mason, OH
    Former Employee - Tech Assistant in Mason, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Nice management
    Fun Co-worker
    Laid back work atmosphere with holiday themed fun

    Cons

    Difficult to achieve metrics
    Takes a year to get FMLA

    Advice to Management

    Keep up the amazing work! This has been an amazing place to work for and I will be back as soon as an opening comes!


  6. "Great place to grow"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Macy's full-time

    Pros

    Pay checks every Friday, flexible scheduling, dedicated managers. Open opportunities to move up the ranks.

    Cons

    Big sale days can be stressful.


  7. "Fraud Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Fraud Department in Mason, OH
    Former Employee - Sales/Fraud Department in Mason, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Great Atmosphere and very helpful people

    Cons

    Hours are hard if you have a family

    Advice to Management

    Offer better hours after one year

  8. "Over the drama"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Friendswood, TX
    Former Employee - Anonymous Employee in Friendswood, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    There is a lot of otential for advancement

    Cons

    Too much drama and lax enforcement of rule

    Advice to Management

    Passive aggressive management style doesn't get the job done.


  9. "Macy's Sale Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in New York, NY
    Current Employee - Retail Sales Associate in New York, NY

    I have been working at Macy's part-time (More than a year)

    Pros

    Working at a big organization like Macy's helps build your customer service skills. You will become a better communicator and very fast paced worker.

    Cons

    Due to how big the organization is, there are plenty or customers from all over the world which can be overwhelming, especially on a busy/sale day.


  10. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Orlando, FL
    Current Employee - Sales in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    There are really great benefits

    Cons

    I have not cons for this company

    Advice to Management

    I have no advice for management


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