Macy's Reviews | Glassdoor

Macy's Reviews

Updated May 24, 2017
12,964 reviews

Filter

Filter

Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
135 Ratings

12,964 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Fantastic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.


  2. "Commission Sales- Women's Shoes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commission Sales Womens Shoes in Bethesda, MD
    Former Employee - Commission Sales Womens Shoes in Bethesda, MD
    Recommends

    I worked at Macy's part-time (Less than a year)

    Pros

    You develop some techniques for sales and learn how to engage with customers. I also loved working in the mall which is close to my house and learning about the company culture, feeling like you are part of the Macy's family.

    Cons

    The problem especially with my position is that it is hard to make commission. Also, their shoes are more averagely priced and customers tend to shop in the clearance rack so it is hard to make your commission. I only made an hourly rate. Also, the women's shoe stock room is very disorganized so it is hard to find shoes when demanding customers are waiting to get their shoes and service immediately.

    Advice to Management

    There should always be a manager available every day to assist customers that are having problems.


  3. "Junior's Department Sales Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Sunland Park, NM
    Former Employee - Sales Specialist in Sunland Park, NM
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Great Associate discount plus you can get Macy's money for everything.
    Good opportunities for growth in the company
    Flexible scheduling and you can easily swap or get shifts covered by other associates.
    Can pick up shifts in other departments

    Cons

    Company as a whole doesn't care about it's employees. My store was unfortunately one of the stores that closed this year and you get to see exactly how the company operates in those situations.
    We were short changed, to put it lightly.
    The store environment however is great!
    Must like retail hours. During the holidays stores can stay open until midnight,

    Advice to Management

    Be leaders, not just managers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "the good and the bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    large organization, many career options, support of cross pollination/different career paths. overall very strong and supportive group-including senior leaders

    Cons

    retail business is challenging, so senior leaders aren't clear on where going and how they're getting there. many very long term/career leaders who are not truly supportive of new ideas and productive partnership. benefits need help-very expensive health insurance options-amongst others

    Advice to Management

    don't just "talk the talk"- you need to truly value all contributions and new ideas


  6. "Lots of money no respect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Ops in Cheshire, CT
    Former Employee - Manager of Ops in Cheshire, CT
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good Money and comp. can't complain

    Cons

    Horrible treatment from others no respect.

    Advice to Management

    Better communication.


  7. "Flexible Scheduling Perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Honolulu, HI
    Former Employee - Sales Associate in Honolulu, HI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    -Flex scheduling
    -Ease of ability to pick up and offer shifts
    -Recognition for effort to assist customers

    Cons

    -Pressure to sign up customers for Macy's credit card with 20% interest rate
    -Customers placing income information into keypad to see if they qualify... in full view of other customers

    Advice to Management

    -More secure options of signing up for credit card
    -Offer initial discount if the customer is interested in signing up without having them input personal income at the time


  8. "Sales specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Minneapolis, MN
    Current Employee - Sales Specialist in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly environment and good management to work with. Alot of opportunities and enjoy working there. It has very flexible work schedule

    Cons

    Sometimes when we cannot make upto 40 hrs even though being a full timer and also when you need to deal with some hard customers


  9. "Visual Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Director in New York, NY
    Former Employee - Visual Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great group of people to work with. Collaborative among departments and respects everyones input.

    Cons

    Typical retail woe's regarding holidays and long hours.

    Advice to Management

    Add more selling associates to the floor so that customer service can be improved.


  10. "costumer services rep"

    Star Star Star Star Star
    Current Employee - Nanny in Cortlandt Manor, NY
    Current Employee - Nanny in Cortlandt Manor, NY

    I have been working at Macy's part-time (More than 3 years)

    Pros

    to applied good communication, great understanding, team work, skills an making sure you know how to solve problem. an work independent demonstrated ability to success.

    Cons

    data base microsoft word communication

    Advice to Management

    great person


  11. "Macys Sales Manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Pasco, WA
    Current Employee - Sales Manager in Pasco, WA

    I have been working at Macy's full-time

    Pros

    Benefits such as vacation, medical, dental kick in right away. Hours are flexible but demanding. Working 6 days on 1 day of through the holiday season but are reimbursed afterwards with a lump some pay out given in the form of a week of pto you can immediately utilize after the season.

    Cons

    The cons of this job are the usual type for this type of position. You're going to work probably more than 40 hours a week at a salaried rate. You're going to receive work related calls 24-7. You are expected to stay until the job is done.

    Advice to Management

    My advice to management would be to positively motivate those under you. Mentor them, educate them, and know the time you take will grow your team and ensure their success and your own.


Showing 12,964 of 13,223 reviews
Reset Filters