Macy's Sales Associate Reviews | Glassdoor

Macy's Sales Associate Reviews

Updated December 14, 2018
4,549 reviews

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Sales Associate

3.0
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Macy's CEO Jeff Gennette
Jeff Gennette
263 Ratings

Employee Reviews

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  1. "Men's Department Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Layton, UT
    Former Employee - Sales Associate in Layton, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    It's a great company to work for. They have good benefits and a schedule that well work well for you. And a well experienced training team and company.

    Cons

    In my opinion there's nothing bad about this company.

    Advice to Management

    N/A


  2. Helpful (2)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Puyallup, WA
    Former Employee - Sales Associate/Cashier in Puyallup, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    20% employee discount, opportunity to earn additional discounts, great system for self managing your schedule, friendly managers and co-workers

    Cons

    You HAVE to get a Macy's card to get the discount, they make you push credit cards and not meeting your quota affects your raise options come review time, the "raise" you get isn't even enough for a cost of living adjustment, it's almost impossible to get full time work unless you stay for a long time.

  3. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Newport Beach, CA
    Former Employee - Sales Associate in Newport Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 5 years)

    Pros

    Seeing what is new in the fashion industry before it comes out!
    Getting to know clients and help them find the best fashions!
    Flexible hours!

    Cons

    Not enough sales associates to help customers!
    Pressured to open credit cards!

    Advice to Management

    Can be a fun place to work,but pressure to open credit cards is a real downer!
    Not enough sales associates makes customers grumpy!


  4. "Retail associate"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Sales Associate in Culver City, CA
    Former Employee - Retail Sales Associate in Culver City, CA
    Recommends
    Positive Outlook

    I worked at Macy's part-time (More than 3 years)

    Pros

    Potential commission
    Flexible hours
    Transfer between departments
    Pay increase

    Cons

    Other employees steal customers
    High competition due to commission

    Advice to Management

    make everyone commission or none at all
    Too many associates taking other employees customers


  5. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Macy's Seasonal Sales Associate in Dededo, GU
    Current Employee - Macy's Seasonal Sales Associate in Dededo, GU
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than a year)

    Pros

    Friendly workers, understanding management, fun place to work at, good deals and discounts, flexible schedule

    Cons

    no benefits, not enough hours


  6. Helpful (2)

    "Seasonal Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Sales Associate
    Current Employee - Seasonal Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's part-time (Less than a year)

    Pros

    Flexible scheduling. The coworkers are great. It's nice working retail for a more high-end company like Macy's! I also really like the company's values and the way it's run. Opportunities for holiday pay.

    Cons

    -All scheduling is done online, which I understand why because it's such a big company, but it's really tricky to deal with availability and asking for days off due to the computer system. For example, I couldn't input the days I can't work because they interfere with "key days". You're literally not allowed to input your availability on those days, which is super frustrating.
    - As a seasonal employee, I wasn't given very many shifts for the holiday season which was a little disappointing. Was assigned two shifts between now and Christmas, and then supposed to work the entire week of Christmas. I understand it's seasonal but really expected to be given more shifts. This would maybe be ideal if this was a second job for extra cash but I wanted more shifts to make some consistent money!
    -No commission.

    Advice to Management

    As a seasonal employee, I wasn't really given a specific area or supervisor to work with. The managers are all hardworking and helpful, from what I can tell. Maybe just help us seasonal employees out by giving us a designated seasonal employee manager? It's hard to know who to go to because there are so many different managers for different departments, it's a little overwhelming.


  7. Helpful (1)

    "Macys"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in Irvine, CA
    Former Employee - Sales Associate in Irvine, CA
    Recommends

    I worked at Macy's full-time (More than 3 years)

    Pros

    You can swap shifts and cover shifts

    Cons

    Horrible boss. She was mean to everyone

  8. Helpful (2)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Orange, NJ
    Former Employee - Sales Associate in West Orange, NJ
    Doesn't Recommend

    I worked at Macy's full-time (More than a year)

    Pros

    The only pro was the flexible scheduling

    Cons

    The con was having to harass the customers; upselling, opening accounts. TO MACYS NO DOES NOT MEAN NO


  9. "Seasonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Torrance, CA
    Former Employee - Seasonal Sales Associate in Torrance, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Macy's (Less than a year)

    Pros

    I cant think of any.

    Cons

    If you are a part time employee it's so hard to get hours .you have to get hours that other employees dont want. There were times I couldn't find a shift for over a week. Not ok it's just a waste to work there. You dont make money like they say

    Advice to Management

    If you dont have hours to give why keep hiring more people to be those employees who's permanent back up? Like it's a waste they switch with each other so it even more hard to get hours.


  10. Helpful (1)

    "cosmetics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Flint, MI
    Former Employee - Sales Associate in Flint, MI
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    employee discount, gratis, vendor training and more free products

    Cons

    unreasonable mandatory holiday shifts, taking the customer's side even when it's CLEAR they lied--and "making" you apologize or get fired.

    Advice to Management

    better monitoring of employees who are stealing: company products and time