Macy's Sales Associate Reviews | Glassdoor

Macy's Sales Associate Reviews

Updated July 19, 2017
4,041 reviews

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Sales Associate

3.0
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Macy's CEO Jeff Gennette
Jeff Gennette
52 Ratings

Employee Reviews

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Pros
Cons
  • Work life Balance cab be a challenge at times (in 327 reviews)

  • I didn't feel morally right trying to convince people to open up credit cards when I could tell that it wasn't a good decision for them (in 795 reviews)

More Pros and Cons

  1. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Garden City, NY
    Former Employee - Sales Associate in Garden City, NY
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 5 years)

    Pros

    friendly and working environment

    Cons

    the hours and customers to handle

    Advice to Management

    friendly


  2. "Macys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Concord, CA
    Former Employee - Sales Associate/Cashier in Concord, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's part-time

    Pros

    Great co workers,flexable schedules,discounts,and great pay

    Cons

    I didnt like that you had to basically give yourself orientation

    Advice to Management

    Keep up the good work

  3. "Personal experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Macy's does have a lot of pros as far as benefits, growth potential and flexibility. It can vary by location.

    Cons

    Although it might come with some strong pros, cons I would say pay can be low, management (varying by store) overall can be a bit different and (once again varying by store) empty promises.

    Advice to Management

    Macy's is best known for growth within the company. My advice to management would be, promote based on skill and knowledge not favoritism.


  4. "Macy's puts customers first... and employees second"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Freehold, NJ
    Former Employee - Sales Associate in Freehold, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    -My store in Freehold, NJ, was so crazy that it prepared me for the absolute worst in retail
    -Helpful and convenient online scheduling system allows you to swap/pick up shifts with fellow employees; makes it easy to make your own schedule

    Cons

    -Management cares about the customer's happiness, which is great, but ONLY the customer's happiness. Little is done to improve employee's satisfaction in the workplace.
    -Employees are very expendable

    Advice to Management

    Value and treat your employees with respect! For many of them, this is more than just a job.


  5. "Seasonal Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Glendale, CA
    Former Employee - Seasonal Sales Associate in Glendale, CA
    Recommends
    Positive Outlook

    I worked at Macy's part-time (More than a year)

    Pros

    Some nice people to work with,if you work hard you can stay at permanent position, flexible shifts

    Cons

    You can't stop smiling and being very nice to customers who are always right even when they yell at you, can't sit during your shifts and you have to jump around happy even if you are dead tired


  6. Helpful (1)

    "My Macy's experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Opening credit card applications were very rewarding. Each time you opened one you received "Macys Money", which was store money that could be used on anything in the store.

    Cons

    The stress of opening credit cards.


  7. "macys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Pembroke Pines, FL
    Former Employee - Sales Associate in Pembroke Pines, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    you can pick your own schedule

    Cons

    can be a little too much to handle at times

    Advice to Management

    be more helpful to associates when it comes to making a sales goal or open up credit

  8. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Manhasset, NY
    Current Employee - Sales Associate in Manhasset, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    accomodate the family with flexible hours.

    Cons

    Not enough sizes available In stores

    Advice to Management

    not enough associates on the selling floor


  9. "Men's Retail Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in North Atlanta, GA
    Former Employee - Retail Sales Associate in North Atlanta, GA
    Doesn't Recommend

    I worked at Macy's full-time (More than a year)

    Pros

    Can pick up extra hours when needed.
    Trade hours with other employees.
    Good store discounts.
    Exclusive employee discount events.

    Cons

    Employee morale sucks, nobody has motivation to do anything and complains all of the time.
    Macy's push employees to upsale Macy's Star Rewards by offering incentives that are a joke.
    Customers that have the Macy's Star Rewards are mailed a load of coupons, but employees are told to urge them not to use them because they are already getting such a great discount.

    Advice to Management

    Stop treating employees like they are in Kindergarten, and offer some real perks and rewards for working hard.


  10. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commison Sales Associate in Aventura, FL
    Former Employee - Commison Sales Associate in Aventura, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Good pay. 9 an hour plus commission so there is no ceiling to your income. Often events happening so there's always free food. There's a 9 point attendance system that allows you to be out sick,late or tardy a few times with no penalty.

    Cons

    Constant irrelevant training that pulls you off the floor for hours. They lack proper training in the beginning so most of your training comes from coworkers and you may be liable for your mistakes with the price of your job.

    Advice to Management

    Better more thorough training on topics that matter like customers switching tags and using fake IDs for large returns, rather than how to escape an active shooter.