Macy's Sales Consultant Reviews | Glassdoor

Macy's Sales Consultant Reviews

Updated June 26, 2017
11 reviews

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Sales Consultant

3.4
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Macy's CEO Jeff Gennette
Jeff Gennette
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  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Exceptional Sales Consultant in Fargo, ND
    Former Employee - Exceptional Sales Consultant in Fargo, ND
    Recommends
    Positive Outlook

    I worked at Macy's full-time (More than 5 years)

    Pros

    Very good discounts, great atmoshere, many locations in United States

    Cons

    Managers are not trained properly for department area.

    Advice to Management

    Cosmetic Managers should be aware of product knowledge.


  2. "Striving 4 Excellence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in San Jose, CA
    Former Employee - Sales Consultant in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (More than 3 years)

    Pros

    Polished skills, made long lasting contacts and friends.

    Cons

    Excited to see all the changes for Macys this coming holiday season.

    Advice to Management

    Never stop striving for excellence...that's Macys best feature.

  3. Helpful (1)

    "Cliques"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Flint, MI
    Former Employee - Retail Sales Consultant in Flint, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    1. The discounts are PHENOMENAL! Especially when fragrances and makeup are 40% off during the holidays.
    2. I met a lot of nice people.

    Cons

    Downsides are quite a bit.
    1. If you don't kiss the store manager's butt your job can be a living hell
    2. There are too many cliques amongst managers and coworkers (are we in high school?!)
    3. AVAILABILITY! If you are in school they DO NOT go by your availability. It's like the company doesn't care at all. It will go by your availability at first, then do the COMPLETE opposite smh.
    4. I worked in the fine jewelry department and we did WAY TOO MUCH WORK to only get paid $9.00 a hour with only 1% commission. Too much stress NOT enough pay to compensate.
    5. The dumb presales!! They have presales right after you finish one! Call clients call clients, thats all you hear but people get tired of being called especially if they spent thousands of dollars already from the last dang presale smh
    6. Stressing credit. Its annoying as heck. I get it customers can save more by opening an account and we have to ask EVERY customer. Sometimes its hard to get that 2 credit a week goal or 4 credit a week goal when people dont want credit due to the economy.
    7. Benefits. I didnt even bother signing up for benefits because it doesnt cover a darn thing

    Advice to Management

    Be fair to people. Stop showing favoritism to certain people. Its annoying when you work hard but the other person gets a promotion just because their friends with the manager, when the other person worked hard to earn their spot.


  4. "sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Tacoma, WA
    Former Employee - Sales Consultant in Tacoma, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Macy's full-time (Less than a year)

    Pros

    Good customers. The furniture is of reasonable quality.

    Cons

    Too many sales consultants to really make any money. Very dog-eat-dog competitive sales floor.

    Advice to Management

    Cultivate collaboration.


  5. "'Full-time' with 29-32 hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Hialeah, FL
    Current Employee - Sales Consultant in Hialeah, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's (More than a year)

    Pros

    You have employee discount and commissions, although everything that gets returned (even if it was purchased 10 years ago), will be deducted from your commission.
    You don't need experience.

    Cons

    You have to do /all/ the work in the store for a really bad pay.

    You have to answer phones, do the sales (Macy's accepts /all/ the returns, so be prepared to receive used and dirty clothes back and lose your commission to it), do costumer service, check the fitting rooms (where sometimes you'll find very unpleasant surprises), put all the clothes back where they belong, do returns, open new credits for costumers, during mornings you have to find all the clothes the people ordered online, make sure the racks are organized.

    No advancement opportunities and no useful training.

    Advice to Management

    Stop squeezing the soul out of your sales associates.


  6. "BT Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Atlanta, GA
    Current Employee - Sales Consultant in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's (More than 3 years)

    Pros

    Provides great flexibility, management is supportive, employees great discount on items, great place to work if you enjoy helping people.

    Cons

    Slow to promote, long hours during key holidays.

    Advice to Management

    Create more job opportunities within to allow growth for those who want to explore other opportunities.


  7. "Excellent Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fine Jewelry Sales Consultant in Tukwila, WA
    Current Employee - Fine Jewelry Sales Consultant in Tukwila, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (Less than a year)

    Pros

    Very flexible scheduling, friendly and driven managers

    Cons

    lack of hours in slow seasons, less base salary to start at

    Advice to Management

    Be more aware of work environment between colleagues

  8. "Sales Consultant"

    StarStarStarStarStar
    Current Employee - Sales Consultant in Fredericksburg, VA
    Current Employee - Sales Consultant in Fredericksburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Customer service
    Good working environment
    Excellent training

    Cons

    Salaries are low
    Not much variety


  9. "Beauty Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Wauwatosa, WI
    Former Employee - Sales Consultant in Wauwatosa, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's (More than a year)

    Pros

    I was paid $15 per hour plus I earned 3% commission on each sale, but beware my words because I was certainly paid more than most everyone else due to my high experience. I love retail and cosmetics so for me I was happy doing what I loved. I was hired in November and when I applied I was working 2 PT jobs, happily, but no benefits and a lot of driving. This was a big positive change. I was given a choice of managing one cosmetic line immediately (but a less popular one) or stepping into a very popular line to fill in for a woman who was out on maternity, with the promise that "something always opens up and we will find you a FT position with another line when she returns."

    Cons

    After making it clear that I was quitting my 2 solid jobs for this opportunity, I was let go with the "rest of the seasonal help" in January!!! Macy's is a very large company and if they want to cut back then the managers who make these grand offers have no choice. My cosmetics manager pretended she never made these offers to me, which really upset me because OF COURSE I would have taken the full-time job managing the less popular line in the first place. The other comment I have is these girls are very cliquey and nasty. I came in with a gigantic background in cosmetics and skincare and only got cold shoulders and, from the teenage overweight uneducated mascara over-loaded chicks, lectured. I would never go back.

    Advice to Management

    Seriously? Management? Who's managing anything? All you do is mock us and hand out Macy's money for those of us who chase after customers and sell them on opening charge accounts. That's a real class act for high end cosmetics.


  10. "I received 2 positive customer feedbacks from the Store Manager, loved it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Consultant in Lynnwood, WA
    Former Contractor - Sales Consultant in Lynnwood, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's as a contractor (Less than a year)

    Pros

    If you're customer service-oriented, this will be the job for you. I love helping customer find what they want to buy in the store

    Cons

    I don't appreciate how immature some of the commission salespeople can be. For example, I was a temp Sales Consultant...certain people would make rude comments about 'stealing customers' or 'making more money than them...' Can't we all just get along?

    Advice to Management

    Keep an eye on your Commissioned employees, some of them are just down-right rude to new people on the sales floor