Macy's Sales Manager Reviews | Glassdoor

Macy's Sales Manager Reviews

Updated July 2, 2018
435 reviews

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Sales Manager

3.1
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Macy's CEO Jeff Gennette
Jeff Gennette
25 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 398 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 870 reviews)

More Pros and Cons

  1. Helpful (69)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.


  2. "Ehh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in San Jose, CA
    Former Employee - Sales Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 5 years)

    Pros

    Love working with people
    Love to be busy
    Very charitable company

    Cons

    Under staffed
    Focus is on helping the interns achieve greatness versus the managers already in place
    No work life balance
    1 weekend off every 2 or 3 months
    Cutting positions every year, leaving less chances for advancement
    Poor training
    Below market salaries

    Advice to Management

    Care equally about employees as you do your customers

  3. "sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Aventura, FL
    Former Employee - Sales Manager in Aventura, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 10 years)

    Pros

    great place to work, really genuine people overall

    Cons

    sometimes unrealistic sales goals on events


  4. Helpful (1)

    "Executive employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Orange, CA
    Current Employee - Sales Manager in Orange, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Flexible scheduling is all that I can think of.

    Cons

    No fair wages, favoritism, nepotism, bullying,etc

    Advice to Management

    Get rid of old outdated management who still use scare tactics to get results amongst other things. You know it’s bad when your coworker comes in and is told to interview for their next job without notice.


  5. "Great new opportunity"

    StarStarStarStarStar
    Former Employee - Sales Manager in Novi, MI
    Former Employee - Sales Manager in Novi, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Macy's full-time (More than 10 years)

    Pros

    Great sales and suppout team

    Cons

    Confusion on the direction the company is headed and responsibility guidelines

    Advice to Management

    Your people are the heartbeat of your organization. Learn who they are, coach them to amazing results, hold them accountable to their responsibilities, and see the customers' needs through the people in the building


  6. "If you care about people don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Portland, OR
    Current Employee - Sales Manager in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Meet all kinds of people
    Good education in retail and business acumen
    Chances for promotion

    Cons

    Zero work life balance
    Company sees associates as numbers not people
    Mandatory six day work weeks twice a quarter
    Black Friday is hellish

    Advice to Management

    Keep promises and standards, specifically with staffing. Don’t set a store up for failure by cutting their staffing in half.
    Listen to the customer


  7. Helpful (3)

    "Former EDP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Elizabeth, NJ
    Former Employee - Sales Manager in Elizabeth, NJ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Good professional development to start at. Don't stay for longer than a year or two - you will be stuck in retail stores.

    Cons

    No work life balance, Associates are all angry, senior leadership play favorites. HR doesn't help managers at all - they care more about their metrics than store performance. They're so many senior leadership visits you don't have time to care about your metrics. You want to focus on developing your team but you have a DVP visit, RVP visit, prototype, regional meetings, etc.

    Advice to Management

    Revamp your score cards. Stop requiring Managers to coach associates with 20+ years and good cards. Fire HR managers that lose documents because they don't want their turnover score to go up. There's a reason no one stays.

  8. "Overall, great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Manager in Orlando, FL
    Current Employee - Retail Sales Manager in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Opportunity for advancement. Great brand. Great benefits. Good environment to work. Great experience leading the sales floor at a very young age.

    Cons

    Declining sales. It is tough to make sales goals. It is possible but it takes truly learning the business and avoid distractions and roadblocks

    Advice to Management

    Simplify workload of sales managers


  9. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Dallas, TX
    Current Employee - Sales Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Good benefits, relaxed at times and fun

    Cons

    Too much work on the managers

    Advice to Management

    Hire smarter


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Orlando, FL
    Current Employee - Sales Manager in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's (More than 5 years)

    Pros

    Fulfilling job if you’re a “people person”. Have fun with the interaction with customers and employees. Very interactive and great training / learning opportunities. Learning to overcome challenges.

    Cons

    Promotions. Hard to move up. Some challenges in keeping work life balance. Not a typical 9-5 job - total opposite including weekends.

    Advice to Management

    None.